Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Complaint: I am filing this complaint against World Education Services (WES) due to the significant delay *** ********** *********** I have encountered regarding my document evaluation. WES claims on their website that a document-by-document evaluation takes 7 working days. I followed all the recommended procedures: I uploaded my degree certificate and my university sent my transcript directly to WES online. WES acknowledged receipt of my documents on June 25. Despite this, several days have passed since the 7 working days period ended, and my evaluation is still not completed. I have contacted WES customer service more than 15 times, explaining that I have a hard deadline to report to my job. However, all I have been told is that my case has been escalated, with no real resolution or explanation for the delay. Last week, I was informed by a WES representative that my documents had been pre-approved and that I should receive the evaluation within a few days. However, when I called today, I was told that my documents are still under process and have not yet been approved. **** ************* *********** ** ********** *********** *** **************. *** ** **** ***** *** *** ********** *********** ******** ** **** * **** **** ** *** ****** **** *** ****** *********** ******** *** ** ****** *** ******** ***** ***** ***** **** **** ******* ** *** *** ******* ** *** ****** ********* *** ******** ******** ********  Desired Outcome: 1- Immediate completion and delivery of my document evaluation. 2- A detailed explanation for the delay and the discrepancies in the information provided by WES. 3- Compensation for the loss in time. ************ *** ***** **** ****** ***** ******* ******* ****** ****** ************ ****** **********************

  Customer Answer

  Date: 09/09/2024

  I am writing to update you on my complaint against World Education Services (ID ********). After several attempts to obtain an update regarding the status of my education degree, I was unable to get any information from them. Consequently, I decided to cancel their service. They have reimbursed me a portion of the amount I initially paid* *** ***** ****** *** **** ** ************* ******** ** * ********* **** *** *** ************ *** **** * **** ** *** ********** *** ******* ** ******** ****** **** ******* ** *******
  I wanted to inform you of the current status, as it has not yet been resolved to my satisfaction.
  Thank you for your continued assistance in this matter.
  **** *********** *****
  

  Business Response

  Date: 18/10/2024

  Dear *** ******
  
  We have your complaint. According to your file, you have requested cancellation and it was cancelled on August 13, 2024. The payment minus the processing fee as per WES policy was applied.  The refund was issued successfully back to the card on August 14, 2024.
  
  Sincerely,
  WES Customer Service

  Customer Answer

  Date: 19/10/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I must express that I am not at all satisfied with the response provided by WES. I submitted my request for document assessment on June 13, 2024, based on the processing time stated on their website of 10 business days. Despite this, I cancelled the service on August 13 after receiving no updates, which is well beyond the expected time frame, and during this entire period, I was unable to obtain any meaningful status updates regarding my file.

  I made multiple phone calls during this time, only to receive the same vague response, "We're still working on your file." **** **** ** ************* *** ************ ****** ** ** **** * ******** *** *********** **** *** ********** ** ****** * *** **** ******* *** **** * ***** ***** **** ******** ** ******* ***** *** ********** **** **** **** *** ******* *** *** *********** ************* *** *** ***** * ******** ** **** ** ******** ****** *************** **** ******* ** *******

  ***** ************ *** **** ** **** **** *** ************ ***** ******* ******* ** ******* ********** ********* ******* * **** ********** **** ****** **** ***** ******* ******* ** ** ***** **** **** ******** ****** ** ****** **** *** ****** ** ************ ********

  I would appreciate further action on this matter, as I am far from satisfied with the response and handling of my complaint.
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 29/10/2024

  Dear *** *****,
  
  We have reviewed your complaint.  We do apologize for the delay and we are sorry for any inconvenience that you experienced. As per WES Terms and Conditions, WES will endeavor to process User Materials within the applicable time period (as published by WES) after a completed application (including all required documents, information and full payment of fees) is received by WES and compiled for internal review and processing. Processing times may vary depending on?several factors, including but not limited to the volume of applications that WES has received, the complexity of the application, and other factors, and WES makes no warranty regarding processing times.  Once we have received and reviewed the official documents in the manners specified on our website, the file will be updated accordingly.  Should you wish to reapply, please submit a new application at your earliest convenience.
  
  Sincerely,
  

  WES Customer Service

  
  

  Customer Answer

  Date: 31/10/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  ** ******** ** **** ****** ******** * **** ********* ** *********** **** *** ******** ** ** ****. I contacted your customer service team dozens of times, yet I received no meaningful updates on the status of my evaluation. At one point, a WES representative informed me that my documents had been pre-approved and that I could expect the evaluation in just a few days. After waiting patiently, I called again only to be told that my documents were still under review and not yet approved. **** ************* *** ********** *********** ** *************
  **** ****** **** ** **** *** **** *** ******* ***** ********** ****** ** ** **** ** ********* *** *********** **** *** ********** ** ********* *********** * *** ******** *** ****** ****** **** **** ******** ********** ********** *** ****** **** *** *** ** ** ****** *** ******** ***** ************ **** ********** ** ******* **** *** ** ****** ********** ** ******* * ***** ***** ******** ********** * *** *********** **** ** ************ ** *********** ** ******
  

  Sincerely,
  
  *** *****

• Initial Complaint

  Date:01/08/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the website, WES states that it takes 35 business days to complete the ECA after receiving all the required documents. However, there has been no progress even after 45 business days since the documents were received. I initiated the application on May 4, 2024, and WES received the documents from the university on May 28, 2024. ******* *** ***** ** *** ***********

  Customer Answer

  Date: 25/08/2024

  Thank you for your assistance with my complaint against World Education Services (ID: ********). I'm writing to inform you that the matter has been resolved.

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there, I submitted my evaluation application on 30th Dec 2023, and my documents were delivered to WES on 1st Feb 2024. I received my first update on 20th Feb that WES is trying to reach out one of the institution for document verification. After two months of the email I reached out to WES through phone as well as through the online help portal on 15th April and submitted my inquiry to which they replied on 22nd April that they haven't received any update from the institution and I can not be involved in the process and need to wait. I contacted the university in the meantime and asked the particular department who deals with WES for all the verification purposes and they advised me they haven't received any request. On May 8th, I again contacted WES through online portal to which they never replied, I did mention about my communication with the institution and I even asked them to remove the particular credential if it is causing the delay. On 11th June, I contacted WES through phone and the customer service rep provided me with the email address that is being used by WES to contact the institution for verification of credentials. Later I contacted the institution and asked them to check the inbox of the email address that was provided to me by WES customer service rep, the institution confirmed that they do not have such email address and they never had one ever. On 13th June I again contacted the WES through phone as well as online portal and I did mention the whole situation from the beginning and also requested them to remove the credential because it clearly looked like WES was not willing to get or help with a solution, the only reply that I received was that they have escalated my request, but until today I haven't received any reply. On 10th July I saw in my account that the application is inactive, contact was made by me where I spoke with *** one of the supervisors for the rep and they want me to either pay or complain again through their portal.

  Business Response

  Date: 23/10/2024

  Dear ******** *********,
  
  We have reviewed your complaint. According to your file, the evaluation was completed on 9/19/2024. A copy of the completed report was mailed to you by standard mail and a copy was also sent by mail and electronically to the recipient listed on your file. We ask that you follow up with your recipient to confirm receipt of your completed evaluation.
  
  Sincerely,
  Case Manager
  World Education Services

  Customer Answer

  Date: 23/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:26/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Document-by-Document Evaluation service on March 19th 2024 from the WES website because I saw on their site that the processing time for this service is only 3 business days upon receipt of all documents. Afterwards, my university sent the documents via email to them on March 22nd, and three days later my university received their confirmation acknowledging receipt of the documents. The status of my application then changed to 'We are processing a new package or document for your application.' By mid-April, as this status persisted without change, I uploaded the same documents again through my account. However, three days later, the status changed to 'On hold, We are waiting for your documents.' The details indicated '1. Degree Confirmation, Master of Science, Accepted 2. Academic Transcript, Master of Science, Not Accepted.' Clicking on details showed that my academic transcript was not sent directly to WES by my university. Therefore, I had my university send the documents to them once more, and a day or two later, the status of my order changed back to 'We are processing a new package or document for your application.' By mid-May, the status changed to 'Your report is under final review and your evaluation will be sent to your recipient(s).' This was the final step, indicating that they acknowledged the transcript. This status persisted until June 21st, when it reverted back to 'On hold, We are waiting for your documents.' The details again showed '1. Degree Confirmation, Master of Science, Accepted 2. Academic Transcript, Master of Science, Not Accepted.' It has been over 3 months since WES received the documents from my school, and not only has the processing not been completed, but they have also inexplicably halted the evaluation with these reasons. This has made me very upset, so on June 21st, I requested a full refund, which has not been addressed.

  Business Response

  Date: 23/08/2024

  Dear ***** **,
  
  Thank you for contacting World Education Services (WES).
  
  Our records indicate on or about June 26, 2024 your refund was successfully returned to the credit card used to purchase the services.  Please get in touch with your credit card provider for further details.
  
  Sincerely,
  
  WES Customer Service

  Customer Answer

  Date: 23/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I requested a FULL refund from WES in June, but WES only refunded part of it ($97.18) on June 26. I have explained the reasons for my request for a full refund.

  
  Sincerely,
  
  ***** **

  Business Response

  Date: 08/10/2024

  Dear ***** **,
  
  We have reviewed your concerns. According to your file, the file was cancelled. The refund minus the cancellation fee as per WES policy was issued to the credit card on file.
  
  Sincerely,
  Case Manager
  World Education Services
  
  

  Customer Answer

  Date: 08/10/2024

  
  Complaint: ********
  
  I am rejecting this response because:  I have only received a partial refund, and I am requesting a full refund of the money I paid.

  If I had willingly chosen to cancel my application, I would be willing to pay a cancellation fee. ******** *** ************ ***** ******* ** ******* ** *********** **** ************ ***** *** ** ** ************* ******* *************

  **** *** ******* *** ****** * **** ***** *** ********* ****** **** ** ********** *** *** **** ******** **** *** ****** ** **** ******* ** *********** ** ** ************ ******** **** ***** **** ************ ***** **** ******** ***** *********
  Sincerely,
  
  ***** **

  Business Response

  Date: 17/10/2024

  Dear ***** **,
  

  We have reviewed your complaint.  When you submitted the application, you agreed to abide by our Terms and Conditions including on our documentation requirements.   As indicated, a processing fee applies upon cancellation.  Therefore, we are unable to issue a full refund.
  

  Sincerely,
  

  WES Customer Service

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express significant dissatisfaction with the handling of my transcript evaluation. Despite my university in the UK submitting my transcript digitally to WES within two business days, it appears my application has not been prioritized. *** ******** **** **** **** *** *** **** ********** *** **** *************. In a recent call with your agent, I was told there is no timeline for evaluating digitally received transcripts due to a need for authenticity checks. ***** * ********** *** ********** ** ********* ********** *** ******* ** * ******* ******** ** ************** *** ************* *** ******* ******** *** *********** *********** *** ******* ** * *********** ****** ******* ********** ** ********. ********* * *** ********* ** ***** **** *** ***** *** ******* ** *** ******* ******** *********** ******* ******* * ******** ********* ** *** *********** ******* ** *******. **** ********* ********* *** ********** ** **** ***** *** *********** ***** ******* ** ******* ****** *** ******** ************  Given these issues, I urge WES to: 1. Establish and communicate a clear timeline for the completion of my transcript evaluation. 2. Provide a rationale for the lack of a timeline for digital transcripts. 3. Ensure all staff are trained to engage with customers professionally and are informed about key educational services like ****. The delays and service level have caused considerable stress and uncertainty about my educational prospects. I expect a prompt resolution to this matter. Should this not be addressed satisfactorily, I will escalate my concerns and explore alternative services. I await your swift response. Sincerely, ***** **** ***** Ref: *******   ********************

  Business Response

  Date: 15/07/2024

  Dear ***** **** *****,
  
  We have reviewed your concerns. According to your file, the evaluation was completed on 7/15/24. A copy of the completed report was mailed to you and copy was also sent electronically to the recipients listed on file. We ask that you follow up with your recipient to confirm receipt of their completed evaluation.
  
  Sincerely,
  WES
  
  Customer Service
  

  Customer Answer

  Date: 15/07/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Thank you for your recent update regarding the completion of my evaluation. However, this response fails to address the core issues I raised in my initial complaint. Your acknowledgment of the completion of my evaluation does not compensate for the considerable delay and the lack of communication I experienced throughout the process.

  ** ** ************ **** ** ********* ************ ** **** ***** **** *** **** ******* ***** ***. I provided specific action points aimed at improving your service for both myself and others who rely on your evaluations for crucial educational and career decisions. ******** ***** ****** ************ * **** ** ********** ** *** ************** *** ************ *** ******* ** ******.
  
  Completing what was promised as a 7-day evaluation in 45 days is not a trivial oversight; it is a significant failure in service delivery. This is especially egregious considering the power and trust placed in your institution by students worldwide, who have no alternative but to depend on your services.
  
  ** ** **** *** *** ** **** ******* ************ *** ***** ******** ********. Such behavior should not be acceptable for an institution that plays a critical role in the academic and professional lives of international students. As such, I reject your response, as it does not address my grievances nor does it offer any reassurance that steps are being taken to improve your services.
  
  I urge you to take immediate, concrete actions to rectify these issues, not only for myself but for all others affected. I expect a more thorough and proactive response that includes specific measures you will take to ensure this situation does not recur.
  
  Sincerely,
  
  ***** **** *****

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reference Number: ******* I submitted all my documents to WES and my University have done the same. WES received my main transcript for my Bachelors and accepted the transcript. The evaluation have taken forever even though they promised a different processing time on their website. I have a deadline to meet up and my evaluation have been delayed for no reasonable reason. My attempt to contact customer service result in the same generic response. I have provided additional documents (direct entry diploma) required by WES and still no progress on my evaluation. I need a clear explanation on why my application is not completed at this time. My deadline to submit my ECA is February 16.

  Business Response

  Date: 28/02/2024

  Dear ****** ****,

  Your ECA report was completed today, February 28, 2024, and the IRCC already has access to your WES report digitally. Your copy will be mailed to you via standard mail.

  Best regards,

  WES Customer Service

• Initial Complaint

  Date:18/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Intervention Regarding Unresolved Issues with WES Services - Ref#: ******* Dear Better Business Bureau, I trust this message reaches you in good health. I am reaching out to bring to your attention the dissatisfaction I have experienced with the services provided by World Education Services (WES), as documented in my case (Ref#: *******). My primary concern revolves around the failure of WES to fulfill the commitment of delivering the promised diploma evaluation. This setback has substantially hindered my progress in both educational and professional spheres. Despite submitting the necessary documents, the expected outcome remains elusive due to WES's inability to verify the sender's email, which is my official institution Registrar email. Moreover, I have found the company to be inflexible in addressing customer needs and concerns. The lack of responsiveness and adaptability has compounded the frustration of an already challenging situation. It is disheartening to face such obstacles when seeking assistance with a service as crucial as educational credential evaluation. In addition, my attempts to seek assistance from customer support have been met with significant disappointment. The apparent absence of effective customer support channels has left me without the necessary guidance and resolution for my predicament. I kindly request your intervention in facilitating a resolution to this matter. I firmly believe that every customer is entitled to a fair and timely response, especially when relying on a service as critical as educational credential evaluation. Your assistance in addressing this issue and ensuring that appropriate measures are taken would be highly valued. Thank you for your attention to this matter. Sincerely, ***** ****** *************l.com, ********** [Ref#: *******]

  Business Response

  Date: 19/12/2023

  Dear *****,
  
  We have not received any official document as per WES requirement in the referred file. You have submitted a Doctoral Degree Confirmation form which is also not from verified source nor it has any official attestation as per WES requirement.  WES has also not received any official documents from ********* ** ********* ** *** ******* ******* ** ******** recently.  Our Website clearly mentions all three options to submit the required official document https://***************************************.
  
  Best regards,
  WES Client Relations Department

  Customer Answer

  Date: 19/12/2023

  
  Complaint: ********
  
  Dear ******,
  Current rules of WES put me in position when ****** officials of ********* ** ********* ** ******* ******* ** ******** *** **** ** **** not wishing to communicate with your organization. And according to rules of your organization, I don't have any other options to evaluate my diploma without them (!)

  My story:

  I worked at the ********* ** ********* ** *** ******* ******* ** ******** *** ************ *** *** ********* *** ** ** ******* ********. ** **** ** ********** *** ** * ******* ** **** ******* * ** ******* ** * ******* ** ** *********** * ********** ************* ** *** ******* ************** **** *** ********* ** ****** **** ******* ******** *** ** **** ** *** **** *** *** ********** ** **** ** ****** ** ********* **** ****** ** **** *** ******* *********** ***** **** ********* *** ***** ** **** ******* * ******* * **** ** ******** ********* ***** **** ***** ********* ******** ** ******* * **** ******* * **** ****** *** ** ****** ****** * ***** ******* * ******* *********** * ** ****** ** ****** ********* ********** **** ** * *********** ** ******** ** **********

  *** ***** **** ******* *** ****** ** **** *** **** *** **** ** ** ************ ** ******* ** ******** **** ** **** ** ***** ** *************** *** ********* ****** *** ***** ** ******* *** *********** *** ********** ** *********** *** **** ** ******** ***** ********* ** ******** **** ***** ******* ******** **** *** ******* * ***** *********** ***** ****** ***** ***** **************** * *** ** ***** ************ **** * *** ************** ** ************** ** ********** ********** **** **** *** ********** ** ****** ** ************* ******* ******* *** ******* *********** ***** **** *** ********** *** ** ****** *** ***** ******* *** ***** *** *** ****** ****** **** *** *** ***** **** *** ******** ****** ***** **** * **** *** ********* **** ****** ********* **** ******* ** *********

  Please check the information below:
  These are the official websites of my institution: ********************* *** ********************** ** ** *** ** * **** ** ***** ** **** 
  This is the official email of the **** ** *** ********* ****** ** *** ******** ******** *** ****** ** ****** ** *** ********* ** ******** ******* ************** ********************************************
  ** * ****** ** ********** * **** ** ******** ************ ***** ** ****** ******* ********* ** ***** ******** **************************************************** **** ** ** ************ ** *** ******** ******* ** ** ************ ********************************************************** **** ** ** ******** **** ** *** ******** ******* ** ** ************ ***** ** ** ********* **** *** ******** **** ****** *******************************************
  

  I have both my original documents and notarized copies in my possession here in Canada, and I can send them to you.
  

  I understand the procedure, and I acknowledge that it's my responsibility to ensure my institution provides the required documents. However, I'm facing an enormous challenge. ** * ************** ** *** ******** *********** ****** ******** **** * ** * ****** ****** ** * ********* ******* *** * ****** **** * *********** *** *** **** * ****** ***** *** *** **** ** * ****** ** **** *** ***** *** ***
  Sincerely, ****** ***** ************

  Business Response

  Date: 22/12/2023

  Dear *****,

  We are happy to inform you that your WES report was completed today December 22, 2023, and **** already has access to your WES report digitally.  Your copy will be mailed to you via standard mail.

  Best regards and happy holidays, 

  WES Client Relations Department 

  Customer Answer

  Date: 22/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:28/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My WES Reference Number is *******. I have been fighting with WES for almost a year. WES showed that my credential is non-recognized, whereas hundreds of students' WES reports say otherwise. They had the same certificate completed from the same Institute, and WES gave them the correct evaluation showing the Institute as recognized. As asked by WES, my Institute, the ****** ********* of ********* Education, sent all the required documents, such as Official Transcripts attested by the institution itself, letters, and affidavits. The Institute itself sent all the documents in a sealed envelope. I asked them to either consider the request and revise the report or remove the non-recognized credential from the information so that I could use it for something. Still, they are unwilling to do anything, and I am stuck with this worthless report, which I can not use. The report has two credentials: one is recognized, and the other is not. They can either consider the non-recognized credential and revise or remove the report. After spending 300 dollars, they are not helping, even after a year and hundreds of contact forms and calls.

  Business Response

  Date: 14/09/2023

  Dear *****,
  
  We have reviewed your file again and as per our letter issued on September 5th, 2023 we have concluded that there are no errors in the report. The evaluation report is correct. Therefore, no changes will be made to the evaluation report.  We can’t remove an already evaluated credential from your WES report. 
  
  We would like to stress that evaluations prepared by World Education Services are offered as advisory opinions and, as such, they are not binding upon any institution or organization.
  
  Best regard,
  WES Client Relations Department

  Customer Answer

  Date: 18/09/2023

  I can not accept it as they charged 300 dollars and did not provide the service. They are rigid and do not considering any requests. They can not update the report, but why? What is the justifiable reason for denying it? They told me that WES is just an advisory body and not linked to anybody. So, if they are independent and don't have to abide by laws or regulations, why can't they update it by removing the non-recognized credential? It is their internal matter, and they can do that or refund the money.  

  Business Response

  Date: 19/09/2023

  Dear *****,
  
  We have reviewed your file again and as per our letter issued on September 5th, 2023 we have concluded that there are no errors in the report. The evaluation report is correct. Therefore, no changes will be made to the evaluation report.  We can’t remove an already evaluated credential from your WES report. 
  
  We would like to stress that evaluations prepared by World Education Services are offered as advisory opinions and, as such, they are not binding upon any institution or organization.
  
  Best regard,
  WES Client Relations Department

• Initial Complaint

  Date:24/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested an evaluation from WES and paid them 178.54 CA$ on April 11, 2023. The reference number is *******. But I asked for a cancellation on April 14, 2023 and WES replied to me that they would issue me a refund of 150.29CA$( a 25CA$ processing fee was applied). I waited two weeks but no refund and no response. So I called them, they told me the refund was refused by the bank and they would ask for my bank details for direct deposit. I gave them my bank details and they confirm to receive them on June, 12,2023 and promised me to refund me soon. I have been waiting the refund till now but no result at all. During the whole process and waiting period, I called them and submitted requests online hundreds of times but they just don't refund me. It takes me too much time and energy and it is ridiculous and they are irresponsible. Please help me.

  Business Response

  Date: 09/08/2023

  Dear ****
  
  

  The refund of $150.29 was processed on today August 9, 2023.  Please monitor your account for the refund.

  Thank you for your patience.

  Best regards,

  WES Client Relations Department

• Initial Complaint

  Date:17/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I needed my high school certificate attested, So i created a account with WES, paid all the money did everything they asked to do. In order to provide documents i reached out to school board and they told me they have changed the process since Jan 13th 2023 and according to new process WES have to collect the documents from online portal for which i have provided WES all the details and i have talked to number of Supervisor (***** ***** *** *****) they all were rude and never helped just one thing all the time wait wait wait.. i have been waiting since 1.5 months and i have to provide this to my employer but No one in wes is listening to me. Now when i call and ask for help they just refuse to take my call all the frontline agents are rude and when i asked for supervisor they disconnected my call number of times. Please help me I don't know who to contact *** ** ****** ** ****** *** **** ** ******* **** ********** ***. My reference number with WES is *******

  Business Response

  Date: 20/07/2023

  Dear ******,
  
  Thus far, WES hasn’t received any documents for your file (digital nor postal) in a manner specified on WES website.   WES has been receiving documents from **** continuously. We have also a digital partnership with ******* ***** ** ********* ********** *****. Although most document we have received from them are through postal mail.
  
  Best regards,
  WES Client Relations Department  

  Customer Answer

  Date: 20/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:I have contacted the **** and they have changed the process for documents and i have provided all official documents to WES to prove that snd their supervisor **** and ***** agreed that as per the official statement from **** they have changed the process and we are not aware so WES will do something for you. So i do not accept this response ** **** ** * *** *** **** *** **** ********** ***** *** ***** ******* ** ***
  
  Sincerely,
  
  ****** *****