Reviews
This profile includes reviews for HomeEquity Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 10 Customer Reviews
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Review fromSusan J
Date: 28/01/2025
1 starSusan J
Date: 28/01/2025
I am not impressed with these people and before you think about getting financial assistance from them, here is what happened with me. They are not straight forward. They lack effective communication. Questions were asked and they did not know the answers to them. Spoke to a manager, claimed I already spoke to a person. A voice message is not speaking to someone. No HEB was returned. They had a week seminar and never informed the client. They had no one to cover for time these people were in the seminar. I left telephone messages and Anthony never returned any. While I was at my personal bank, the manager received a telephone call from Anthony saying he could not get ahold of me. The manager suggested to call me. I received no phone call. I was charged $350 for a desk top appraisal. I was told they would reimburse me. The Application submitted was returned for corrections to what they wanted. No person physically came to my home to do an appraisal. Your privacy is not kept confidential. I was asked for a payout statement from *** regarding the outstanding amount on the mortgage. I was humiliated by Anthony because he did not believe me. Anthony called *** as I was too on the call. The agent said she could not speak to Anthony for privacy issues but he would not hang up. He listened to private codes given and the mortgage amount provided was deemed incorrect. Anthony did not have my permission to use my private information. HEB took more from the proceeds I got. I sought ILA. The charged was astronomical for photocopying. HEB wanted more than a copy of everything. HEB can make their own copies without charging clients. The closing date to receive funds was changed to accommodate HEB. To date I have received nothing from HEB. Those representing HEB are just interested in getting their commission which they do not deserve. Making a formal complaint, I still wait. Please think carefully about HEB and think of someone else.
HomeEquity Bank
Date: 04/02/2025
Hi *****, Thank you for sharing your concerns. We take your comments seriously as they are crucial to our commitment to provide high-quality customer service. A complaint has been logged and is currently being investigated by a member of our Customer Care team. We will endeavour to resolve your issue in a timely manner and will contact you to provide you with an update on the investigation within the next week. Sincerely, HomeEquity Bank Client RelationsReview fromTrina L
Date: 25/04/2024
1 starTrina L
Date: 25/04/2024
We took a reverse mortgage from HEB , all went well, then they upsold us on a loan at a higher interest rate which we discussed and decided to take to complete renovations on our home. One month later we are still waiting for the cheque which according to HEB was mailed to us. HEB claimed that they were unable to deposit the cheque in our account. The same account that they previously deposited the reverse mortgage payment into. They have been charging us interest for a month on money that is "lost in the mail" . When we call we only ever get a "script kitty" that tells us that they're "looking into it". * **** *** * ******** *** ** ***** *** ** * *** ** ******** *** *** **** *** ****** * ***** **** **** *** ** ******** ** *** ***** *****HomeEquity Bank
Date: 01/05/2024
Hi *****, Thank you for taking the time to share your experience. We very much value you as a client and we’d love to turn your experience around. Our Manager of Client Relations would like to get in contact with you soon to ensure that we get the details of the issue and help you resolve this. However, we cannot locate your individual details based on the current information provided. Please call us at ###-###-#### and/or email ***************@**************.ca with the name and file number and we will follow up promptly. Sincerely, HomeEquity Bank Client RelationsReview fromShawn h
Date: 07/03/2024
1 starShawn h
Date: 07/03/2024
We thought a reverse mortgage was right for us and our dealings with Matt were great. However after making arrangements to complete legal process it quickly fell apart. Home equity had 3 business days to pay out our bank and when they dropped the ball the statement timed out. We had no idea this was time sensitive and our bank then sent the account to collections! This caused a huge delay and added $1750 to my bill! I have lodged a complaint but so far no helping handHomeEquity Bank
Date: 12/03/2024
Hi *****, Thank you for taking the time to share your review. At HomeEquity Bank, we always strive to provide an exceptional experience and we’re sorry to hear your experience wasn’t as you expected. We’d like to make this right, please contact our manager of Client Relations by calling between Monday – Friday 8:30am – 5:00pm EST toll-free at ###-###-#### or email ***************@***.ca. We will be happy to assist you. Once again, we apologize that we weren’t able to meet your expectations. We very much value you as a client and we’d love to turn your experience around. Sincerely, HomeEquity Bank Client ServicesReview fromDonna M
Date: 28/11/2023
1 starDonna M
Date: 28/11/2023
Well not good so far. Wanted a chip reverse mortgage was qualified for more than I wanted. A fixed mortgage rate for 5 years. When the enfored 1148 bonus that I declined. as it is a higher interest rate. He needed 2 years income tax and back to under writers. Not easy. Beware of up sells. 5 plus star credit rating no debt. Just wanted to stay in my house for a few more years at 58. Will go into a condo. Thanks for nothing.HomeEquity Bank
Date: 07/12/2023
Dear *****, Thank you for your comment. We welcome and value all feedback we receive from our community. While reverse mortgage rates can be higher than conventional mortgage rates, they are often more favourable than alternative lenders' rates on second mortgages or unsecured loans, offering the added benefit of not having to make monthly mortgage payments. With CHIP there are product features and options designed to suit the unique needs of our clients. As passionate advocates of Canadian homeowners who want to age in place, we know that CHIP helps our customers stay in the home they love, improve their financial well-being and offers the peace of mind that every Canadian deserves. If you’re open to discuss your specific concerns further. Please feel free to contact our Client Relations Team by calling between Monday – Friday 8:30am – 5:00pm EST toll-free at ###-###-#### or email ***************@***.ca. A member of the team will be happy to assist you. Sincerely, HomeEquity Bank Client RelationsReview fromMichael k
Date: 17/04/2023
2 starsIn July 2021 my mortgage broker approached HEB for a mortgage for me to take over from a private lender. I received a proposal from HEB with an estimate property value and a Reverse mortgage total which was very satisfactory. After their appraiser came by and created an an official evaluation of the property, the value of my property was quite a bit higher than HEB estimate, yet the the amount they were willing to provide was was a lot less than their initial projected amount leaving me a large short fall. Also, part of our contract and also within the notarized mortgage contract there is the opportunity for "Subsequent Advances". When I applied for these advances which was agreed to in both the contract and the notarized mortgage agreement I was told that I was not have any Advance Options available. * **** **** **** **** ***** * ******* ******* **** ** ** ******* ** **** ********* **** ******* **** ****Review fromRandy B.
Date: 06/09/2022
5 starsChip was very helpful and took care of all the details required to make it happen for me. Thank YouReview fromBrian & Janet L.
Date: 14/08/2022
4 starsOur experience with our customer service representative Lindsay T. was very good. Lindsay was informative, patient, courteous and very easy to communicate with. Once our application was forwarded to ***** ******** ***** things fell apart. We were told the money would be forwarded on a Friday, the latest Saturday and did not have the transaction completed until late Monday. We called Lindsay multiple times for an update on where the money was and what was happening. It became a situation where no one seemed accept responsibility. Lindsay's manager did not have an answer and apparent contacts with ***** ******** ***** proved fruitless. We eventually received our money late Monday night. The issue for us was the timing, we had financial obligations that necessitated the funds being transferred at the previously assured deadline. The poor communication between people at Home Equity Bank and ***** ******** ***** resulted in needless anxiety for us. Lindsay was great to deal with however the company needs to pay more attention to communicating with clients from the application process until the finds are in the client's hand.Review fromLaurie S.
Date: 04/07/2022
5 starsLaurie S.
Date: 04/07/2022
The people that I dealt with were extremely helpful, quick, efficient, and knowledgeable.HomeEquity Bank
Date: 15/07/2022
Hi ******,
Thank you for the 5-star review! Our team of experts and specialists are here to help you and make the process as efficient and seamless as possible, and it's great to hear that your experience is reflected of this. We appreciate you taking the time to share your experience with us and we wish you all the best in your retirement!
Sincerely,
HomeEquity Bank Client ServicesReview fromJanice L.
Date: 30/05/2022
5 starsJanice L.
Date: 30/05/2022
From start to finish our experience was excellent with Home Equity Bank and all their advisers.HomeEquity Bank
Date: 15/06/2022
Hi ******,
Thank you for the great review! We're happy to hear that you had a great experience with HomeEquity Bank. We thank you for being our valued customer and we wish you all the best in your retirement.
Sincerely,
HomeEquity Bank Client ServicesReview fromTony B.
Date: 18/05/2022
5 starsTony B.
Date: 18/05/2022
Very professional, easy to work with, and helpful when answering questions. It's a great option *********************************************HomeEquity Bank
Date: 02/06/2022
Hi ****,
Thank you for the 5-start review! Hundreds and thousands of Canadians 55+ chose ************ Mortgage as part of their retirement solution and we're happy to hear that this was a great choice for you. We strive to provide an exceptional customer experience and we're glad to hear that the process was easy and that our mortgage specialists were helpful when answering your questions. We thank you again for the great review ******************. We wish you all the best!
Sincerely,
HomeEquity Bank Client Services
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