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Business Profile

Financing

Flexiti Financial Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

Customer Complaints Summary

  • 425 total complaints in the last 3 years.
  • 145 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 2, 2021, I purchased a camera lens at******* using my Flexiti card. At the time I was told that the promotion was for six months, no interest, no payments. Please see that attached invoice from******* and my notation on the invoice as to the due date as per the information I was given by the *****'s sales rep. Please see the email correspondence from******* affirming my position of what I was told in the store, Obviously, an error was made at the store. Following the correspondence from*******, Flexiti has agreed to waive the interest on the purchase from******* in acknowledgement of the error. Flexiti insists on charging me interest, however, on a purchase I made from *******. On December 17, 2020, I purchased a computer at *******. That promotion was one year no payments no interest. The purchase was paid in full by the due date. I made a payment of $2,275.00 on December 16, 2021 Felxiti claims I owe this interest because I "broke" the promotion on my *****'s purchase (which they claim was for three months not six) and this triggered the penalty interest on the ******* purchase. Clearly, I paid all the money owed on the *****(s purchase prior to the due date based upon the information I was given by the staff at *****'s at the time of the purchase. This error has been acknowledged by the merchant and Felxiti. The interest charges on the ******* purchase must therefore also be reversed not just the interest on the *****'s purchase. The error, not made by me, and acknowledged by the merchant, should not trigger penalties on other unrelated purchases that were paid on time. Based upon my calculations I am owed a credit of $178.06 for over payments.

    Business Response

    Date: 20/07/2022

    Business Response /* (1000, 5, 2022/07/06) */ This was resolved on June 30, 2022. For Flexiti to issue the requested credit balance refund, we will need some information from the customer. The customer is advised to email us a copy of their direct deposit form or void cheque at their earliest convenience to ************@*******.com noting their account number and name. Flexiti will then issue an EFT directly to the account number listed on the void cheque. Note that this process generally takes 8-10 business days from the date of receipt. Should the customer have any questions or concerns, the customer can contact us, and we would be happy to help. We can be reached, at 1-877-259-3745. Our current hours are Monday-Saturday 9am-12:30am ET.

  • Initial Complaint

    Date:16/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my Flexiti card was frauded and used to purchase items at a ************* store in ******** Ontario first time was Feb 24 2022 in the amount of $191 and again on June 7th for $800.00, I contacted flexiti they made me fill out a form stating what happened and that it was no me who made these purchases, I actually live in ************* BC, and was at work both times my card was frauded, I was then told I had to contact the RCMP which I did and filed a case, called them back gave them the file number and now to be told oh well you need to chase ************* for a refund, and that they will do nothing about it, this is sickening... worst company ever.. I have all the proof that it wasnt me and they still will do nothing

    Business Response

    Date: 11/07/2022

    Business Response /* (1000, 5, 2022/06/27) */ This has been resolved as of June 20, 2022. The customer is encouraged to login at my.flexiti.com to view their up-to-date account information. Should the customer have any questions or concerns, the customer can contact us, and we would be happy to help. We can be reached, at 1-877-259-3745. Our current hours are Monday-Saturday 9am-12:30am ET.

  • Initial Complaint

    Date:31/05/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been calling flexiti since end of January, my promotion expired February 4th and was trying to apply for covid relief benefits. On multiple occasions I applied for this benefit and was told for months someone would call or email, noone would. So I would phone back again. And get told the same thing again. I was told by an agent May 5th I would receive the total amount of interest back on my next bill. It never happened and current agent is calling me a ****, ****************************************.

    Business Response

    Date: 13/07/2022

    Business Response /* (1000, 5, 2022/06/16) */ This has been resolved as of May 30, 2022. The customer is encouraged to login at my.flexiti.com to view the adjustments made to their account. We are upset to hear that the customer did not have a great customer service experience. The interactions between the customer and the customer service agents will be reviewed; action will be taken accordingly and will be used to improve future customer experiences. Should the customer have any questions or concerns, the customer can contact us, and we would be happy to help. We can be reached, at 1-877-259-3745. Our current hours are Monday-Saturday 9am-12:30am ET.

  • Initial Complaint

    Date:18/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied with flexiti through *****'s to get a camera, did a two year payment plan. however, I have not been able to make an account on their website and have a new number that isn't associated with the account. my two years are over, I've tried calling to close my account but couldn't hear over a dog barking so I emailed. someone contacted me by email saying they would close my account and that I would be sent the money I over paid which was about 183, I sent them my information to direct deposit it. I'm still getting statements and haven't gotten my money back, it's been over a month at least. I asked them to confirm my account is closed and to confirm I'm getting my money back. there has been no further contact, I just want my account closed and my money back

    Business Response

    Date: 24/06/2022

    Business Response /* (1000, 5, 2022/06/13) */ This has been resolved as of June 10, 2022. The customers credit balance refund has been sent via EFT; payment will be sent by the accounting team by the end of next week. The customer should see their credit balance refund in their account by the end of the following week. Should the customer have any questions or concerns, the customer can contact us, and we would be happy to help. We can be reached, at 1-877-259-3745. Our current hours are Monday-Saturday 9am-12:30am ET.

Flexiti Financial Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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