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Business Profile

Foreign Currency Exchange Broker

Knightsbridge Foreign Exchange
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted and requested to exchange 37,000 CAD into USD with Knight Bridge Foreign exchange. After deducting the money from my account they have notified me that the funds would be in my account on 26th after it did not show up in my account I have sent email and called and was told to wait one more day for 3 business days, and then when I reached out again I was told they had made a mistake and it was transferred into my CAD account not the USD account and was told it will take another week to arrive in my account and I still havent received my 37,000 or close to 28,0000 in USD. **** ******* ** *** ******** *** ********** ******* ** ****** *** **** *** ********! I want my money and interest lost on daily basis from this compant! Please never ever approach this company for service if you want your money!

    Business Response

    Date: 05/10/2023

    Hi *******;

    It was nice speaking with you.  As per our recent conversation today, I can confirm that I have looked in to your transaction and the funds show as sent and credited to your account as of September 29th in the agreed upon amount and currency.  You have also confirmed this with us in our follow up conversation.

    We look forward to working with you again in the future and if you need anything else, please feel free to contact me at 1-877-355-5239 ext ***.  Since this was your first transaction with us, we did require certain documents and verification of accounts that will make subsequent transactions easier and faster.

    We are regulated and registered with FINTRAC and we have been in business for over 12 years.  If you require any type of support or follow up, you can reach out to me directly and I will assist you at 1-877-355-5239 ext ***.

    Again, thank you for taking my call and we appreciate your business.

    Customer Answer

    Date: 05/10/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Due to being the initial transaction there were misunderstanding on being ******* which after resolving my issue was not the case.

    Sincerely,

    ******* ***********

Knightsbridge Foreign Exchange is BBB Accredited.

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