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Find a Location

Mejuri has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Mejuri

      906 Dundas St W Toronto, ON M6J 1W1

    • Mejuri

      18C Mowat Ave Toronto, ON M6K 3E8

    Business ProfileforMejuri

    Jewelry Manufacturers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    14 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Mejuri has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Mejuri

        906 Dundas St W Toronto, ON M6J 1W1

      • Mejuri

        18C Mowat Ave Toronto, ON M6K 3E8

      Location of This Business
      906 Dundas St W, Toronto, ON M6J 1W1
      BBB File Opened:
      18/12/2018
      Years in Business:
      12
      Business Started:
      3/7/2012
      Business Incorporated:
      3/7/2012
      Type of Entity:
      Corporation
      Contact Information

      Principal

      • Ms. Noura Sakkijha, Co-Founder

      Customer Contact

      • Ms. Noura Sakkijha, Co-Founder
      Additional Contact Information

      Email Addresses

      Customer Complaints

      30 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      21/09/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      * **** * *** ******* **** ****** ******** **** ******* *** ******* **** ******* **** * ******** ******* ***** ****** ** ** ********* *** ***** Placed an order for three items, they use a shipping company that will just leave your package in front of your door ********** ** *** **** ** ** *** **** *** **** *** *** ***** ********* ******* ** ** *** ******* ** *** ***** **** ******* ***** **** *************** *** ***** **** *** * **** ** ***** ********** once i received my parcel I opened it AT THE POST OFFICE saw that the hoops I ordered are TINY ( single mini hoop) and would never fit my ear, I returned them while I was still standing in the post office, exactly how they were shipped to me, mejuri refuses to give me my money back because they said they were “worn”, how is this possible? I told them to check the delivery and the time they were returned, in the same half hour! Where would I have worn them?! They wouldn’t fit my ear even if I had tried! I also returned another pair which I took home with me because they were bigger and I figured they would fit, I tried them on and they were too snug. If they don’t want to refund my money for those, fine, I put them in my ears for 2 minutes, I understand. But the tiny pair were not worn and they claim they are. **** * **** **** ** ****** ** **** ********* ****** 
      Read More

      Customer Reviews

      4 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michelle L

      1 star

      15/11/2023

      I have purchased from Mejuri a couple of times, though I like their design but the sales representative at the store all gave conflicting information which left me with products that did not meet my expectation. 1st incident- On a pendant purchase i was told I can bring it back for engraving any time as at the moment of purchase I couldn’t decide what I wanted to engrave. But when I brought it back for engaging they told me they can’t no longer offer that to me, it needed to be done at time of purchase and they don’t have onsite craftsman. 2nd incident- my husband purchased a ring to surprise me, it was out of stock, and when it finally back on stock he purchased it right the way, to make sure it will arrive on time before Xmas. The ring sat under the tree til Boxing Day. It was too big, I took it back hoping to get it resize the sales said I already worn it and it can’t no longer be resize. I have never in my life purchase a ring from a jeweller that refused to resize it. I am now left with a ring that I can’t wear. Very disappointed.

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