Customer ReviewsforNOGU

This jewelry is beautiful! The firefly collection glows when you charge it with uv charger and the mermaid glass glows on its own. I just placed my third order!

Thanks very much for sharing your positive experiences with our company and our jewelry ******, it's much appreciated!

It’s the truth I keep going back to the site and buying more and more !

Service is terrible. There bracelets are guaranteed, they say. Sent back 2 and was only given $36 Gift card which was almost the price of 1. I replied twice and haven't heard back. They just want your money.

Hello, thanks for getting in touch. I've reviewed your order ****** and your return request and discussion with customer support and I can confirm that the two returned items had a price of $19 and $24 and a 20% discount code was used making the total paid $34.40. There was also a 6.25% state sales tax in the amount of $2.15, bringing the total to $36.55, which was the total amount provided to you in the form of your store credit. I see that our support team did reply to your follow up emails explaining this and that you have since used your store credit in subsequent orders. Please let us know if you have any further questions about this order or anything else as in this case the total credit matches the total paid.

I love this company! Great Customer Service. The quality and beauty of their products is outstanding! Colors are spot on! Prices can’t be beat and fast delivery. And they have a Bracelet Club of the month, Yes please!

That's great to hear *******, thank you for the kind words!

Great customer service! Gave me the option to return it for a full refund or to keep it PLUS get a gift certificate (no expiration) for the total amount I paid! Adjustable bracelets fit my small wrists perfect. Love the firefly glass glow.

Thank you for your kind words and feedback on your experience with us!

***** ** ********.Ordered products on Monday of this week and they produce a tracking number by the next day in the early after noon.They then waited 2 more business days to finally give it to the **** and it will now not arrive in time by Christmas even though I am in the same state as them.***** **** ******

Hello, I see that your package was delivered before Christmas on December 23. December 18 was after our Christmas order by cut off date so I can see why you may have been worried, but in this case, the order arrived very quickly as we shipped it immediately and did indeed arrive before Christmas. Your order was placed on December 18 at 8:00pm and shipped out from our warehouse the next day, and delivered on December 23. We are located in Toronto, Canada. When we ship packages to the USA, the packages have to be brought from Toronto to **** in New York, they do not originate in New York. We are sorry to see you were so concerned in this case and submitted this review in advance of the package arriving before Christmas but we are of course glad to see that it worked out and you received your package so quickly.

Bought the wrong bracelet by accident. Emailed to cancel my order within an hour of placing it. According to the website, if done quickly, they will cancel your order for you. All they've done is tell me when it comes I can return it! Got an email saying it was already processed. Well, I canceled within the hour so not sure how it's "already processed"! Customer service horrible, keep asking me for screenshots of my canceling (I've sent twice now). Disputing this with my credit card. So dumb because I wanted to cancel the order in order to be able to order the correct bracelet. I won't go near this company with a ten foot pole ever again!

I'm sorry to hear about your disappointment! Looking at your order, it was placed at 10:05pm at night when our customer support team is off duty and shipped the following morning at 8:45am. As a result, there was not enough time between your order being placed and it being shipped out to cancel it. Unfortunately, depending on how quickly the order is processed, packed and shipped, it may not be possible for the order to be cancelled prior to shipping. Typically customers are pleased with orders being shipped out so quickly but in your case I can see why you wouldn't appreciate the immediate turnaround - but please keep in mind that what we did was ship what was ordered immediately, and there was certainly no ill-will intended with that! However, we offer completely free pre paid return labels so the return process is very simple, and would cost you nothing at all, so I am sorry to hear that you're still planning to dispute the payment with your credit card rather than take us up on our offer of a free pre paid return to refund the item you ordered and received. This is of course up to you but we would sincerely appreciate it if you'd be willing to use our pre paid return label to return our item to us in order to receive your refund rather than unnecessarily open a dispute with your credit card company on an order you intentionally placed and then received.

Awful customer service, refuses to accept a return for a gift that I do not wish to receive from a sender. I did not want a refund or a credit just to return the product and they can do what they want with the original purchaser. Had invoice number AND EMAIL for that person. Blatantly refused to take their unopened product BACK. Why refuse a product if they stand by it.

Hello, we're very sorry to hear about your disappointment! We offer free returns with pre paid return shipping labels and a lifetime warranty against damage or defect on our products, so we absolutely do stand behind them. In the case of someone who was not the customer who placed the initial order requesting a return, it is a bit more complicated - we do ask that the original purchaser initiate the return with us in the event one is required, but we also recognize sometimes that in some circumstances that might be inconvenient. We are always willing to look at every situation on a case by case basis to look for a mutually agreeable solution to any problem. In the case of the package you received and the return you requested for them, I do see that the support team went ahead and processed the return authorization and pre paid return shipping label with **** on the 13th of December, the same day you submitted your review and a few days before we were notified of it. Hopefully the pre paid return label has taken care of the situation at hand. We wish you all the best!

Ive been purchasing from nogu for a few years now and have always been happy. Their jewelry is always beautiful and they back their warranty. However, if they say you'll get a free gift for Spending a certain amount, even if you see it in your cart, you may not get it. The free "gift" was in my cart at check out and in my confirmation email. When I mentioned it to customer service I was told I didn't spend enough. When I said I'd be cancelling my subscription they didn't seem to really care.

I'm very sorry to hear about the disappointing experience with the free gift missing from your order! Since learning about this through the BBB review, the support team has sent out the missing item and it was marked delivered, so I do hope you're pleased with it now that it has arrived. In the case of your order and the $100 free gift threshold, the order total was under $100 after the discount code was applied, but as it showed you the free gift included throughout the checkout process and in your order confirmation, the gift should have been included. We apologize again for this mishap and we sincerely hope you're willing to order from us again!