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Customer Review Ratings
Average of 20 Customer Reviews
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Review fromKatie N
Date: 17/03/2025
5 starsKatie N
Date: 17/03/2025
The bracelet I ordered is beautiful and high quality and I love it! It came fast and with a free bracelet as a bonus. It also means a lot to me that they are a Canadian brand and a family run business.
NOGU
Date: 19/03/2025
Thank you very much for your kind words, we appreciate it!Review fromDiana B
Date: 24/10/2024
2 starsDiana B
Date: 24/10/2024
I was amazed with my order shipping was fast. My complain is I read 9.25 Sterling Silver and some of the pieces have it. My firefly bracelet has a Silver ball in the middle and it turn color now that upset me. They also send me beautiful gift I was sent some earrings but one came broken now that was sad they where beautiful. Help Don't know what to do.NOGU
Date: 30/10/2024
Hello, thanks for your review. .925 sterling silver may tarnish over time when exposed to things like excessive moisture, chlorine, acidity (including from sweat) and other corrosive materials. Overall there are many things in day to day life which may cause your .925 sterling silver jewelry to tarnish. However, it is also very easy to clean your .925 sterling silver jewelry so this is not a permanent issue! You may also reach out to our customer support team and they'll be more than happy to assist you, and if necessary provide you with a replacement, as your product is covered by our lifetime warranty. Just reach out to our customer support team directly for assistance with this issue and any other issue you have in the future as they'll be more than happy to assist you directly!Review fromJ. V.
Date: 15/06/2024
5 starsJ. V.
Date: 15/06/2024
This jewelry is beautiful! The firefly collection glows when you charge it with uv charger and the mermaid glass glows on its own. I just placed my third order!NOGU
Date: 18/06/2024
Thanks very much for sharing your positive experiences with our company and our jewelry ******, it's much appreciated!J. V.
Date: 18/06/2024
It’s the truth I keep going back to the site and buying more and more !Review fromJean I
Date: 30/05/2024
1 starJean I
Date: 30/05/2024
Service is terrible. There bracelets are guaranteed, they say. Sent back 2 and was only given $36 Gift card which was almost the price of 1. I replied twice and haven't heard back. They just want your money.NOGU
Date: 03/06/2024
Hello, thanks for getting in touch. I've reviewed your order ****** and your return request and discussion with customer support and I can confirm that the two returned items had a price of $19 and $24 and a 20% discount code was used making the total paid $34.40. There was also a 6.25% state sales tax in the amount of $2.15, bringing the total to $36.55, which was the total amount provided to you in the form of your store credit. I see that our support team did reply to your follow up emails explaining this and that you have since used your store credit in subsequent orders. Please let us know if you have any further questions about this order or anything else as in this case the total credit matches the total paid.Review fromMarilyn L
Date: 14/05/2024
5 starsMarilyn L
Date: 14/05/2024
I love this company! Great Customer Service. The quality and beauty of their products is outstanding! Colors are spot on! Prices can’t be beat and fast delivery. And they have a Bracelet Club of the month, Yes please!NOGU
Date: 28/05/2024
That's great to hear *******, thank you for the kind words!Review fromAndrew B
Date: 16/01/2024
5 starsGreat overall experience. I ordered some last minute Christmas gifts in December and they shipped the order and they were all delivered in no time at all. I'd highly recommend NOGU to anyone.Review fromFrances S
Date: 03/01/2024
5 starsFrances S
Date: 03/01/2024
Great customer service! Gave me the option to return it for a full refund or to keep it PLUS get a gift certificate (no expiration) for the total amount I paid! Adjustable bracelets fit my small wrists perfect. Love the firefly glass glow.NOGU
Date: 12/01/2024
Thank you for your kind words and feedback on your experience with us!Review fromJohn S
Date: 21/12/2023
1 starJohn S
Date: 21/12/2023
***** ** ********.Ordered products on Monday of this week and they produce a tracking number by the next day in the early after noon.They then waited 2 more business days to finally give it to the **** and it will now not arrive in time by Christmas even though I am in the same state as them.***** **** ******NOGU
Date: 16/01/2024
Hello, I see that your package was delivered before Christmas on December 23. December 18 was after our Christmas order by cut off date so I can see why you may have been worried, but in this case, the order arrived very quickly as we shipped it immediately and did indeed arrive before Christmas. Your order was placed on December 18 at 8:00pm and shipped out from our warehouse the next day, and delivered on December 23. We are located in Toronto, Canada. When we ship packages to the USA, the packages have to be brought from Toronto to **** in New York, they do not originate in New York. We are sorry to see you were so concerned in this case and submitted this review in advance of the package arriving before Christmas but we are of course glad to see that it worked out and you received your package so quickly.Review fromCeleste L
Date: 20/12/2023
1 starCeleste L
Date: 20/12/2023
Bought the wrong bracelet by accident. Emailed to cancel my order within an hour of placing it. According to the website, if done quickly, they will cancel your order for you. All they've done is tell me when it comes I can return it! Got an email saying it was already processed. Well, I canceled within the hour so not sure how it's "already processed"! Customer service horrible, keep asking me for screenshots of my canceling (I've sent twice now). Disputing this with my credit card. So dumb because I wanted to cancel the order in order to be able to order the correct bracelet. I won't go near this company with a ten foot pole ever again!NOGU
Date: 09/01/2024
I'm sorry to hear about your disappointment! Looking at your order, it was placed at 10:05pm at night when our customer support team is off duty and shipped the following morning at 8:45am. As a result, there was not enough time between your order being placed and it being shipped out to cancel it. Unfortunately, depending on how quickly the order is processed, packed and shipped, it may not be possible for the order to be cancelled prior to shipping. Typically customers are pleased with orders being shipped out so quickly but in your case I can see why you wouldn't appreciate the immediate turnaround - but please keep in mind that what we did was ship what was ordered immediately, and there was certainly no ill-will intended with that! However, we offer completely free pre paid return labels so the return process is very simple, and would cost you nothing at all, so I am sorry to hear that you're still planning to dispute the payment with your credit card rather than take us up on our offer of a free pre paid return to refund the item you ordered and received. This is of course up to you but we would sincerely appreciate it if you'd be willing to use our pre paid return label to return our item to us in order to receive your refund rather than unnecessarily open a dispute with your credit card company on an order you intentionally placed and then received.Review fromJon H
Date: 13/12/2023
1 starJon H
Date: 13/12/2023
Awful customer service, refuses to accept a return for a gift that I do not wish to receive from a sender. I did not want a refund or a credit just to return the product and they can do what they want with the original purchaser. Had invoice number AND EMAIL for that person. Blatantly refused to take their unopened product BACK. Why refuse a product if they stand by it.NOGU
Date: 21/12/2023
Hello, we're very sorry to hear about your disappointment! We offer free returns with pre paid return shipping labels and a lifetime warranty against damage or defect on our products, so we absolutely do stand behind them. In the case of someone who was not the customer who placed the initial order requesting a return, it is a bit more complicated - we do ask that the original purchaser initiate the return with us in the event one is required, but we also recognize sometimes that in some circumstances that might be inconvenient. We are always willing to look at every situation on a case by case basis to look for a mutually agreeable solution to any problem. In the case of the package you received and the return you requested for them, I do see that the support team went ahead and processed the return authorization and pre paid return shipping label with **** on the 13th of December, the same day you submitted your review and a few days before we were notified of it. Hopefully the pre paid return label has taken care of the situation at hand. We wish you all the best!
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