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Business Profile

Medical Records

Pocket Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Records.

Reviews

Customer Review Ratings

1.11

Average of 28 Customer Reviews

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Review Details

  • Jeremy F

    Date: 18/10/2023

    I shouldn’t be forced to permit a third party to have access to my diagnostic imaging just so that I can access to them myself.

  • ROBERT J. F

    Date: 08/09/2023

    ROBERT J. F

    Date: 08/09/2023

    Your System/Service is much too complicated for the average layperson to contend with & doesn't provide timely, complete & accurate reporting in my experience. Furthermore, after receiving email notification that you intend to "Auto Renew" my "subscription", I tried to contact your office via email to prevent that, and it got bounced back, for an unsurprising reason - " the recipient's email system refused to accept a connection from your email system." At the time I had no knowledge of how to alternately contact your office! I wish to make it perfectly clear to PocketHealth that I have No Desire to continue business with them, and insist that they immediately discontinue attempting to "automatically renew my subscription". I'm asking that a responsible person at PocketHealth contact me to ensure that this request will be acted upon as soon as reasonably possible and that I will be advised of this outcome promptly.

    Pocket Health

    Date: 16/10/2023

    PocketHealth does not provide any account specific related inquiry answers publicly, however we can assure the patient/customer will be contacted to have the issue promptly resolved if it has not been resolved already.

  • Chris P

    Date: 23/06/2023

    Chris P

    Date: 23/06/2023

    Pocket Health imaging & reports has been a nightmare. MRI’s & X-rays taken June, 7, 2023. Images were ready within a week although some images were not clear & dark. Reports were to be ready June 16, 2023 but were not. Today is June 23, 2023. I’ve made two phone calls & one email since June June 21. The customer service is very nice but still do not have reports. My husband has been in pain since April 15, 2023. It’s taken this long to get various appt but now the delay by Pocket Health. Spent two hours at orthopedist today with no results due to doctor can not read images & need reports. Nurse called & employee told her reports were given to us & it was up to us to give to doctor. **** *** * ******** ****  We are trying to get answers from orthopedist as well as spine specialist, but they need clear images as well as reports.

    Pocket Health

    Date: 26/09/2023

    Hi there, we're concerned that you had a one-star experience. We will always refund a patient's fee if the service doesn't meet their needs. Please email ****@************* and we'll follow up as soon as possible to make this right!

  • Rob M

    Date: 20/05/2023

    Rob M

    Date: 20/05/2023

    I already had my X-Rays on my local Hard drive, but thought $5 was petty cash and cheap enough to have a cloud backup. Imagine my surprise when they billed me $55.37. The leaflet I had picked up at ******** hospital said a one time $5 fee! False advertising *** ****** I want my money back.

    Pocket Health

    Date: 01/09/2023

    Hi ***, we're concerned that you had a one-star experience, and want to highlight that we will always refund a patient's fee if the experience was not as expected. Please email ****@************* and we'll follow up as soon as possible to make this right!

  • Brendan P

    Date: 01/04/2023

    I accessed this service in sept 2022 and turned off the auto renewal and it was to expire in October 2022, they continued to charge me monthly and I just got notice they just auto renewed me. I have proof that I turned off auto renewal and when it expired. Not impressed!!

  • Andrew M

    Date: 01/09/2022

    Andrew M

    Date: 01/09/2022

    They charged my Credit Card Immediately 2X, but when I log in to get my back X-rays from **************** X-Ray & Ultrasound, I keep getting redirected the the Credit Card fields, you type it in and it just freezes, but your card still gets charged. Web Email address doesn't go anywhere and you leave a message on their phone help line, but nobody calls back. Will be filing the FRAUD CLAIM with my Credit Card company.

    Pocket Health

    Date: 05/10/2022

    We will always refund a patient's fee if the experience was not as expected, and of course, resolve any issues with accessing your records. Please email ****@************* and we'll follow up as soon as possible to make this right!

  • Ivan T

    Date: 09/08/2022

    Ivan T

    Date: 09/08/2022

    **** ******** * ** **** *** I have submitted a request on June 22d and still got nothing on July 14th. Every time I reach them (it is not easy. the answering machine records a message during 5 sec and disconnects). If I reach patient care, they would say my case is marked as urgent and someone would get back to me by the end on the day. Never happened though they promised 3 or 4 times. Now, they promised a manager would speak with me during the day. I believe this would not happened either. I need images to get a second opinion such a lengthy delay could be critical in some case. They are to make access easier not worse. Finally got access to my images. It only took 3 weeks and 4 days. With old plain CD or memory stick I could get it the same day.

    Pocket Health

    Date: 12/09/2022

    Hi there, we're certainly disappointed that you had a one-star experience. We will always refund a patient's fee if the experience was not as expected, and of course, resolve any issues with accessing your records. Since we do not disclose any patient or account related information publicly, we have contacted the email address provided to investigate and resolve accordingly.

  • Patricia D

    Date: 22/07/2022

    Patricia D

    Date: 22/07/2022

    I paid a fee for being able to access my record at ************************ in Hamilton. I have had no access to the files requested. ***********

    Pocket Health

    Date: 23/08/2022

    Hi there, we're certainly disappointed that you had a one-star experience. We will always refund a patient's fee if the experience was not as expected, and of course, resolve any issues with accessing your records.

    Since we do not disclose any patient or account related information publicly, we have contacted the email address provided to investigate and resolve accordingly.

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