Business ProfileforTippet Richardson

** *** *** ****** ********** ***** We had a miserable experience with them on our recent move. To make a long story short, the lead member of the moving crew was unfortunately taken ill early on and could no longer work. TR made no effort to bring in a replacement. With the largely inexperienced crew now short-handed, the job ran way over the estimated hours and created conflict the other people who wanted to move in. ** **** *** ** **** *******, had to pitch in spending hours carrying boxes and other items out to the truck. In the end many of our possessions were strewn across front lawn, an embarrassing spectacle for the neighborhood. To cap it all, the remaining crew, with no experience in packing, were unable to get everything into the truck and had to wait for second truck to arrive. Clearly, the employee illness was nobody's fault but TR could have handled the out come much better. That was bad enough and then we got their invoice - 36% higher than the estimate ! We were being charged for all the additional hours and got no thanks or recognition for our efforts to help. Instead we were blamed for having more goods than estimated - despite their detailed pre-estimate walk-through when they were shown everything and the fact that we had actually disposed of several large items. After some heated exchanges, they reduced the invoice somewhat but still left us to pay well over the estimate. And finally, they charged our credit for the revised amount without even telling us. ** ******* ** *** *** ****** *********** (As a footnote, this is not to blame the crew members who worked very hard - the problem is with TR's sales and management team.)

Thank you for taking the time to provide feedback about your recent experience with Tippet Richardson. We sincerely apologize for the challenges you faced during your move. Your feedback is invaluable and helps us address and correct these issues. We regret the illness of our crew member and the subsequent difficulties caused. We agree this led to additional stress and complications on your move. We recognize that our sales representative was in touch with you several times and that the job ran longer than estimated due to numerous circumstances. On checking our records, we can confirm that the final charges were 10% over the initial estimate which is in accordance with our contract. We acknowledge that the final bill was not to your complete satisfaction, but as stated there were numerous issues that contributed to the final bill being higher than the estimate. We did reduce the final charges substantially for the inconvenience caused on your moving day. We appreciate your patience and understanding, and we will use your feedback to improve our services. If you have any further concerns or would like to discuss this matter further, please don't hesitate to contact us directly. Again, thank you for bringing this to our attention.