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Business Profile

Newspaper

Postmedia Network Canada Corp

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Postmedia Network Canada Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Postmedia Network Canada Corp has 10 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:27/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This involves a product and service that is not being provided. I have approximately $48 coming out of my credit card each month for the news paper. It used to be delivered to my door mailbox. Then it started to be thrown in my driveway, in the gutter, on the street, under my car,in the bushes, next door lawn. If it was windy , it would end up two doors down. Several times I would find it on the storm drain with water flowing over it. The bags they put them in are not water proof and the paper gets wet. I have not gotten the paper for up to 3 days in the past and complained but have been reimbursed or a new paper. I have lately gotten the paper dropped at my mailbox. Now I am missing a paper at least once a week. (didn't get one today). If you call the office, AND GET THROUGH, they say its the Carriers problem and won't send out another paper. They will note it and Supposedly take it off my payment. STILL WAITING. With the takeover by this new company, they do not try to help you out to keep you as a customer, they put up road blocks to get on your nerves it seems. Very poor service and downsize of paper overall...8 pages...and only some flyers. I'm getting close to cancelling my subscription because of all this. But I have to do it just before the renewal because they WILL NOT reimburse the full amount if it just came out. *******....

      Business Response

      Date: 10/02/2025

      I spoke to Mr. ****** on Feb 3 regarding the poor issue he brought forward.  The delivery issues were resolved and he is now very pleased with his service.  Paper is being delivered to the door each day. There will be no need for credits on his account.

      Paul M.

       

    • Initial Complaint

      Date:03/01/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My address receives a weekly flyer delivery that I do not want. Over the past year I have repeatedly completed and submitted the Postmedia online form to stop the delivery. I have also made numerous calls to the Postmedia phone number that is only operational on Fridays btwn the hours of 8 am and 4 pm, all to no avail. In instances I have also caught the delivery person as they were making the delivery and stopped them from executing the delivery. ******** * **** **** ** ********** *** **** prominently displayed signs reading “NO FLYERS” **** *** **** **** ********* *** ** **** **** ** **** ********) continue to have flyers delivered). I am left to wonder what is the purpose of the specific on-line form, if requests to stop delivery are ignored? And, of course, how to stop the deliveries? (As I type this msg, I have been on hold with the POSTMEDIA ***** ****** for 20+ mins…is the objective of such a long wait to exhaust the consumer and have the customer hang up?

      Business Response

      Date: 13/01/2025

      We will follow up with consumer directly.

    • Initial Complaint

      Date:30/10/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ** *** ** *** ***** *** ********* * **** **** ***** ***** I subscribe to their paper but they seldom deliver. After repeated requests to speak to a manager I have yet to hear from anyone. **** ** *** ******* *** ***** ** ** * ****** *** ****** ** ********** **** **** ******

      Business Response

      Date: 25/11/2024

      Mr. ********* was contacted by our company and discussed his concerns .

      During this conversation   it was agreed that a refund was no longer needed and that the service issues he has experienced would be dealt with.

      He was provided direct contact information should there be any further concerns.

       

    • Initial Complaint

      Date:27/09/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Postmedia, which owns Postmedia ***** ***** won't stop dumping flyers on my property. I've sent in requests to stop as they almost broke my glass door and they always hit my house glass door or window with the flyer which sets off my dogs and upsets the whole house. I have tried over a dozen times to contact them, but no one there cares. I've left multiple requests to stop and they don't stop. I never requested their garbage flyers. How is it they can legally dump on my property???

      Business Response

      Date: 27/09/2024

      This complaint has been forwarded to the distributor in the Hamilton area and as well as to our Senior VP of Distribution to ensure delivery of the flyers are stopped ASAP.

      We have also reached out to the resident directly as well.

    • Initial Complaint

      Date:05/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made several attempts to get this company to stop leaving bundles of newspaper at the end of my driveway but have been ignored. As you will be aware by now, having been so helpful in the past, I cannot tolerate this kind of **********. And although I have no control on the wasteful business practises of Postmedia, I believe I should have control on whether people dump their recycling in front of my house. Some of us would rather not treat the environment with such contempt. Those of us who care about our children, for example. Please help. They won't listen to me.

      Business Response

      Date: 11/09/2024

      Good day.

      We are sorry that the flyers continue to be delivered to your home.

      We have escalated your complaint to our Sr VP that oversees the flyer delivery program to follow up with the distributor to get this delivery stopped.

      Please do not to hesitate to contact us directly at ****************@*********.com.

       

    • Initial Complaint

      Date:07/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reporting this on behalf of the ******* ******** Company, ******* NB. I am secretary of the Board of Directors. We place an ad annually for our *** meeting. Last year the invoice amount was $316.25. This year, for a similar 3 day ad, the invoice amount was $1,026.39. We received two invoices. The first was for $342.13, and the second was $684.26. I reached out to them to question the invoice being tripled from last year. They replied that they reviewed the invoices and found the amount to be correct. I will add that our company logo was included in the ad last year ( was not requested to be in this year) but this would probably add to the cost. We are a nonprofit company. Our account number with post media is ******., and Campaign number is ******. Below I entered the Invoice numbers. I can provide proof of our invoice and payment last year, the ad and the invoices from this year.

      Business Response

      Date: 30/08/2024

      Good Afternoon, in good faith we have zeroed out these invoices as there appears to be a surprise to the customer on pricing which is certainly not our intent.  When customers are purchasing our products, all pricing and sizes should be very transparent at time of purchase. I understand this is a non-for-profit organization and we do not want any surprises to their budgeting allocation.

      I hope the customer sees this as a resolution to their matter and we look forward to working with them next year.

      Thanks

      Justin M.

    • Initial Complaint

      Date:01/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, Postmedia ***** ***** does not respect delivery addresses or mailboxes, they simply discard their flyers on driveways, boulevards, and sidewalks. I have contacted Postmedia on at least three occasions to have them exclude my address from their deliveries, though no such action has been taken since the first request around December 2023. I have never requested or subscribed to Postmedia, ** *** ***** ***** ****** ***********. Their careless delivery method and lack of accountability regularly leaves my neighbourhood looking worse for wear with unclaimed papers mouldering in the street, papers blowing around and getting caught in vegetation etc. They should be made to cease and desist immediately, as well as verify a positive delivery list and exclude everybody else by default. Please let me know if there are any unanswered questions. Thank you most kindly.

      Business Response

      Date: 13/08/2024

      I spoke with this Mr. ****, personally, on August 7th.

      I have placed his address on our do not delivery listing, advised our Senior VP of Flyer Force of the situation, as well as forwarded Mr. ****' feedback that he provided me during our conversation..

    • Initial Complaint

      Date:25/07/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep sending me their newspaper promotions on my front porch and I have requested to be unsubscribed dozens of times with no acknowledgement.

      Business Response

      Date: 06/08/2024

      We are sorry this person continues to receive delivery of the weekly flyers.

      We have reached out to the distributor to ensure delivery of the flyers is stopped immediately.

      If the resident continues to receive the flyer delivery, they can reach out to us at ***-************@*********.com.

      Best regards,

      Lisa D.

      ADMINISTRATION MANAGER 
      DISTRIBUTION SERVICES 

       

      Customer Answer

      Date: 06/08/2024

      I am rejecting this response because:

      They have not contacted me to confirm they will stop delivery despite my multiple requests. They have only "contacted their distributor" but have not actually confirmed that delivery is/will be stopped. They have not even acknowledged my name, saying only "this person". Complete and utter disrespect.

      Business Response

      Date: 15/08/2024

      Good afternoon Mr. *******.

      We apologize that you continue to receive the flyer delivery to the address noted above.

      Please note we have forwarded your Better Business Bureau complaint to our Senior Vice President to follow up with the distributor in the Hamilton area to have this delivery stopped immediately.

      Again, please accept our apologies.

      Customer Answer

      Date: 23/08/2024


      I have reviewed the response made by the business and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:16/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My **** card has been repeatedly charged for a subscription I cancelled in May 2022. I have been fighting to get back the original $94.50 and subsequent $147 per year. Stop charging and refund all three charges please to my **** card ending in *****. ***** ****** *** ***** ***** ****** ****** ** *** *** ************* $388.50 total

      Business Response

      Date: 24/07/2024

      Customer has been refunded and matter is resolved

      Customer Answer

      Date: 24/07/2024


      I have reviewed the response made by the business and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:28/06/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My issue is with the 'newspaper' Kingston This Week and their parent company Postmedia. I started receiving it in December '23, in spite of the fact that I never asked for it. This so-called newspaper is really just a page or two of old news wrapped in pages of advertising flyers. I have written repeatedly (4 times, actually) to Teri G. Distribution Coordinator for Kingston this Week **********************) as well as ************postmedia.com, asking them to stop delivering this junk mail to my home. Each time, delivery stops for a period, but inevitably it resumes, resulting in more frustration and ever stronger complaints from me. They do not seem to be getting the message that I do NOT appreciate junk mail being left on my driveway or, as happened today, on my front step. This is very frustrating as I hate junk mail. I hope they'll pay better attention to a strong message from BBB than they have thus far to me. Thank you,

      Business Response

      Date: 12/07/2024

      I will make sure the paper is stopped at *** ********** **** *** The delivery person has been contacted. It might also help if a sign is placed on their mailbox asking for no newspaper and junk mail delivery. Thanks Jeff ************

      Customer Answer

      Date: 12/07/2024

      I am rejecting this response because:

      Their suggestion that I put a note in my mailbox is ludicrous for 2 reasons:

      1) the only mailbox we have is a ****** **** superbox , which serves multiple houses in our neighbourhood, which is the case for a large number of urban neighborhoods. I have no doubt Postmedia knows this.  We do not have a mailbox on our property.

       Postmedia knows this very well as every complaint I've sent them mentions the ju k mail has always been left on our driveway or, more lately,  on our front step. So the suggestion we put a note in our mailbox is not only ludicrous, it's insulting.

      As for the promise to tell the carrier to stop delivering, heard it too many times to trust in it. 

       want them to  permanently remove our address from their distribution list.

    Postmedia Network Canada Corp is NOT a BBB Accredited Business.

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