Reviews
Customer Review Ratings
1.63/5 stars
Average of 16 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJason B
Date: 18/03/2025
1 starJason B
Date: 18/03/2025
I was told I was going to achieve a US entry waiver easily. But I was denied. What a waste of money, time and alot of work.Pardons Canada
Date: 25/03/2025
*****, you had a new offense that the Americans were not happy about relating to ******* ********. We paid people to work hard on your file but the Americans denied your application. However, we may try to apply again once enough time has lapsed from your most recent offense.Review fromKristen L
Date: 12/02/2025
1 starKristen L
Date: 12/02/2025
Not happy with them at all. Been waiting a year and a half to clear my record after false charges. I just want to have my life back *** ********* ** ** ********* ****** ** **** ** **** ** *********** So tired of waitingPardons Canada
Date: 25/03/2025
*******, your request for file destruction was submitted to the RCMP ********** detachment over one year ago and we are waiting for their final approval. It is completely out of our hands until they approve it. You will get the file destruction and then your name will no longer show up on a criminal background check.Review fromTina H
Date: 02/07/2024
1 starTina H
Date: 02/07/2024
How can I even get all my original documentation back from Pardons Canada that I had sent in along with a refund? * **** ******* ********** ** **** ** *** ******* *** I don't want to wait 2 years for answers from them. Before I hired Pardons Canada, I did all the leg work by going to Saskatchewan and paying the court fees to have my court documents sent to me which I received in a timely manner from them. Then I applied at the courts here in Winnipeg for my court records and so most of the work was done and I did it all on my own, including the criminal record checks. The only reason i hired Pardons Canada was because I did 't have time to complete the final few steps. So I paid them $1200 for what? All they have to do is get my court records from Winnipeg, which are ready because I got a call from them last week. So what is the payment for? I could have just sent in my application myself for $50. In any event, I don't have a contact person, I never get a full explanation and I never can reach anyone for a response on the progress. So I am requesting to have a refund and have all my original documents returned to me that I paid for and did the work to get. Thank you. This service is not as I expected and I keep only getting a standard response that doesn't give any real information.Pardons Canada
Date: 08/07/2024
****, we always respond within 24 hours and we have record that you were emailed back every time you contacted us. Also, we have 35 years of expertise to know how to put the application together for the government to approve it. There was an issue with your court records that did NOT show fine payments so we had to re-order them. Regardless, the winnipeg courts will arrive and we will then submit for final approval. Here are the extensive notes from your file: 4/30/2024 ...Chris = rec’d Client Care email: Good afternoon *****, I am wondering if I can have my original documents returned to me please. I feel uneasy that I do not have contact with anyone there when I want to know that status of my application. There's no communication on the process or anything nf I would rather just continei the application on my own. I sent in my original court documents and they were received amd signed for at your office on April 25th. Did not reply as MB spoke today 5/1/2024 …Maia = In office - Found file in pile for crts to be processed. RCMP was also attached to the back of the court docs = great. Processed RCMP & move file ahead for crt dept to review the crts client obtained and made green note to move file to order courts after to get Winnipeg crts. Emailed: Pardons Canada has reviewed your file. We have processed your original RCMP report and have ordered the necessary court records from the Winnipeg court house to determine your eligibility. Once this information has been confirmed, we will be in contact with you. Rest assured that we are making progress with your file and will contact you when any action on your part is required. 5/6/2024 ...Jessica = rec’d crt client sent in --- a letter indicating a ******* with ******** was stayed -- not needed crts from Regina -- original and good; says yes to fines paid but none ordered BUT clerk writes NO FINE AND S/C --- i think this should be okay saskatoon and winnipeg crts still need to be ordered 5/21/2024 ...Lisa = Ordered Saskatoon and Winnipeg crts and emailed heads up. 6/11/2024 ...Lisa = Rec’d a copy of her Regina courts = we already have. Added to non working docs. 7/4/2024 ...Nicole = Rec’d CSC email I am trying to get someone, anyone to reply to me regarding my file please. I have tried using the client center and I'd like it of there was an actual person to speak to. I need to request to have all the original documents I had sent in returned to me. I did all the leg work and paid on my own before I even hired Pardons Canada and yet I'm still waiting? I'd rather just go back to compelting the process myself. I paid $1200 for what? I got my own crime al record check, paid and applied for my own court records and now I find out the cost is only $50 to apply to the parole board? Why then did I pay you guys $1200? I am requesting ALL my original documents back that I sent in as well as a refund please ASAP. My phone number to call me is ************. >>forward email to CC. 7/4/2024 ...Chris = rec’d Client Care email: ok. Well then please proceed with the application, since it is already all paid for. Thank you for your responses. 04/17/2023 ... Andrew = 2016, ***********, regina SK, paid fine 1989 to 2006, ***********, Indian head, Saskatoon, Winnipeg Wants P for peace of mind native job - wants for job Never denied entry to the US **quoted $1495 - due to multi fee and SK fee** 4/2/2024 …Aidan = Emailed AP w/ support letter 4/5/2024 …Maddy = rec’d via csc doc’s - Copy of RCMP rpeort, IMM, Chgs form, Auth, Intake, 10 yrs= placed in AP DrawerReview fromL. J.
Date: 18/05/2024
1 starL. J.
Date: 18/05/2024
Started the pardons process roughly 5 years ago with them. Still, not even in the final stage to submit! I stopped reaching out to them as the only response that I got from them was we’re still waiting for files. I decided to go with another company 2 years ago and they have completed everything and my application is ready to be submitted. **** **** **** ******* ********* ***** ******* ** * ******** ********Pardons Canada
Date: 22/05/2024
*******, it's the L'orignal courts that are delaying your file. We've tried many time to get those records and they have been delayed.. Here are the latest notes from your file: 2/16/2024 ...Jessica = emailed l’orignal crt f/u: Good morning, Please be advised that we are contacting your office today as we have attempted multiple times to follow-up on a few requests and we have not received any response back. I have attached a list to this email with 5 outstanding requests we have at your office. Two are marked urgent as the requests have now taken over 24 months. Please respond back to this email with a status update on these files as the applicants are eager to move forward with their applications. 2/21/2024 ...Jessica = rec’d email from ******** @ l’orignal: Good afternoon, I can confirm the following : ******* ****-***** ****** ****** I cannot find the request for the two individuals above. I was given the task of doing pardon’s from another colleague so I don’t know if they were lost when I took over that task. Can you please send them back to the following email : ********.******@*******.ca replied: Thank you for the update, Samuelle. I have attached the two requests for Mr. and Mr. ****-*****. Please let me know if you require me to do anything or if you have any questions regarding the two requests. 2/28/2024 ...Jessica = rec’d emal from samuelle @ l’orignal: Hi Jessica, I can confirm receipt of your email. I just came back from vacation so I will be working on this promptly.L. J.
Date: 22/05/2024
As mentioned above it took less than 2 years for the other company to get ALL the files from ALL courthouses. My pardon is being submitted as we speak. The money I spent with Pardons Canada was a complete waste! ** ******* *** ********** **** ** ** ****** ****** ** ** ***********Review fromgord P
Date: 15/04/2024
1 stargord P
Date: 15/04/2024
Its better do it yourself **** *** ** ** *** ***** ** ******* ****** ******* ********** *******. ******* ******** ******** ** **** **** ***** *** **** *** **** ** ********* ****** ***** ** ****** *** **** ** ***** *** ***** **** *** *** ******* ***** ** * ***** ***** *** **** ** ** **** * ********* ****** **** ***** ****** **** ** **** ******* ******** ** *** ***** **** ******* ******Pardons Canada
Date: 18/04/2024
****, we have been helping thousands of people each year for over 35 years and most people are very happy that is why we have been doing it for so long for so many people. You had multiple convictions and your file was complex. Yet we have all the documents prepared and the file will get approved by the PBC. Here are the notes from your file showing that the final documents from you arrived in March: 4/9/2024 ...**** = NL docs rec’d in office March 21, 2024: RS form = good, $50 money order = good, DL = valid w/ current address.Review fromA. C.
Date: 19/03/2024
1 starA. C.
Date: 19/03/2024
I have paid thousands of dollars to pardons Canada to remove my record plus thousands in gas and travelling expenses to get my local police checks in various provinces. This is 2 years now and still never got anywhere. I call them multiple of times to ask questions, what is the hold up etc and they hang up on me. Don’t call me back and poor customer service. I want my money back if pardons Canada is not willing to work with me or get my pardons in progress. **** ** ******* **** ** ****** *** * **** ** **** ** *** **** * *****. Just got a graduate diploma and if I don’t get my record clean I won’t get a job. My offences was 10 years ago and more. Shouldn’t be a problem in getting a pardon. I’m so done with trying and calling etc. Just refund me because I seem to be doing everything on my end and nothing on pardons Canada end ? I do not recommend at all ! Very disappointed.Pardons Canada
Date: 25/03/2024
******, you paid $1200 and you are eligible. We have already done all of the work on your file but you have failed to complete the final instructions of proving you've been out of trouble in the recent past. here are the notes from your file: 7/18/2023 ... ****** * ********* *********** * **** *** *** ****** ***s = client had them since Nov. 2022 but only sent them in now. Will need to amend addr once all ***s in. Emailed ** for *****, ** form, *** fee, DL & employ confirm with expiry date of Sept 30, 2023. 7/20/2023 ...****** = Rec’d live call - She is having issues getting her *** done - she is under the impression she has to go to each detachment = no. told her to call and ask for the their mailing instructions.A. C.
Date: 25/03/2024
I am under no impressions about the detachment and mailing issues. I have to be to each detachment in person to get a LPC. That means I had to travel to each province to do this. Then travel back. Then wait 3 weeks for it to come in then travel back again in person to pick them up. This had cost me a lot of money . I get this all done and then I get a email saying all my records and everything I sent to you guys is shredded and I have to redo all this process over again. I couldn’t even have time to go to Nova Scotia to get my other 2 LPC. why the instructions sent to me was not completed because i cant complete it now that I have to start from scratch again! I live in New Brunswick and I don’t have the money to be travelling to NS, NL, Saint Johns, NB and waiting 3 weeks for each police check to arrive to each detachment and travel back to pick it up in person. You keep saying that each police detachment can mail it to me etc no they cannot. If they could don’t you think I would have done that ? Instead of waiting my time travelling and spending all that money . By law it’s not allowed to send personal information (especially someone’s records) in the mail. If you don’t believe me call them yourself. I spent so much money getting records, travelling to NL , every province etc and plus paying for the pardons application itself. So now I have to complete the process all over again because I didn’t fall in the time period frame. That is not my fault. This is the issue that I’m dealing with. It is all very frustrating to me . I try and explain it but no one wants to listen when I call. I cannot force the rcmp to send me or anyone my LCP documents in the mail. You have to be there in person. I cannot even get a job. I tried and done my best in completing all the steps. Thank youReview fromNancy M
Date: 20/07/2023
5 starsAwesome service!! Thanks to Pardons Canada I can finally move on with my life!!! NancyReview fromlaura D
Date: 21/06/2023
5 starshi they were very helpful service ** **** ** ***** *Review fromH. A.
Date: 11/06/2023
2 starsH. A.
Date: 11/06/2023
I was living with the concern that a decades-old alcohol-related criminal offense would surface while travelling and that it would cause difficulties crossing borders, specifically into the US. I outlined my concern and details to a Pardons Canada consultant who advised that obtaining a pardon(file suspension) would resolve that concern - their advertising also claims that pardons remove the risk of problems, including entry denial, at the border. They claim that the pardon removes the offender's file from the data base so that no information from it comes up when the customs agent requests a record search so there would be no difficulties. I agreed to proceed and in due course, received a pardon approximately 4 - 6 years ago. Between Covid and personal circumstances, I wasn;t travelling; the first time that I wanted to enter the US was recently on June 8th. To my shock, I wasn't waved through Customs but was detained. A pardon in fact does not eliminate the risk of encountering problems at the border. Yes, my file was removed so nothing from it came up. However, what is not removed by a pardon is the FPS nbumber that is assigned to the offender's name during the arrest process, specifically during finger printing. That number will always surface when any form of law enforcement does a search and it tells Customs that the traveller had been arrested in the past b Atut provides no details. At no time in our conversations and nowhere in their promotional material did Pardons Canada note this significant hurdle. It is something that they should note/advise as a caveat rather than simply and conclusively state that a pardon (which the US doesn't recognize) eliminates all prior offence issues at the border.Pardons Canada
Date: 11/09/2023
*****, we help people obtain US waivers all of the time and would tell you if we needed a waiver. As far as we know, the Americans do not see anything once a pardon is granted and so we don't want you to waste money and time on an application you may not need. If you were denied entry to the US as a result of your criminal record perhaps they knew about you prior to getting the pardonH. A.
Date: 13/09/2023
I was not denied entry justi questioned at lengrh about my prior arrest As the pardon removed my file but I it does not remove/delete the FOS Umber which tells the agent there was an arrest in the past but provides. I details. My file is now flagged and I may or may not be allowed entry in future attempts will depend on the agent. I was better off before the file suspension since one minor ******* offense is not listed as a rear son to demy entry.Review fromJ. L.
Date: 08/06/2023
1 starJ. L.
Date: 08/06/2023
Horrible service and charge you to do absolutely nothing your better off doing it yourself ** **** **** **** **** ****** ********** ***** **** ** * *** ***** **** ** **** ** **** **** ******* **** *** * ***** ******** **** *** ** *** ** * *** ******** *** **** **** **** ****** **** ***** Unnecessary fees and information that you can do your own quick research to figure out. **** *** *****Pardons Canada
Date: 30/08/2023
*****, you called us June 7th to remove **** *** *** **** offence. We paid people to set up and activate your file. You asked to stop your file the next day which we did and issued a refund. We have been helping thousands of people each year for the past 35 years so we are doing something right. If you choose to continue your life with a criminal record that is entirely your choice but you had zero experience with our service as you cancelled immediately.J. L.
Date: 06/09/2023
**** * *** **** ******* *** **** ***** *** **** ** **** ** ** **** *** * ***** ** ********* You did wrong by me and many others taking money. I wish I would have read your ****** rating before your cliet immediately asked for my credit card. I got recorded cleaned by doing everything myself costing me no money ** * ******* ****** ** ***** ** **** *** ******* ** ******* **** **** *** ***** **** ******* **** ******** *** **** *** ***** ********* ****** ** ******** ** ****** ***
Pardons Canada is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.