ComplaintsforIndigo Park - Toronto

• Initial Complaint

  22/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a notice of claim in the mail. Advising me that my car was illegally parked on the ramp at the ******* ******* Airport. I logged onto the indigo website to see the photo of my car and non was available so I called to request a photo the agent told me she would email me a copy of the photo, it took 3 phone calls to get this information. Upon reviewing the photo, the photo clearly shows my car in an active lane and no signs of infraction. I called to object to the ticket which was denied by upper management. I had to repeatedly call as the agents never returned my messages. Poor customer service and really acting on no real proof besides a photo that one of their cars took.

  Business response

  29/09/2022

  Hi, We have reviewed the picture provided and we agree that you. The vehicle was captured in error. No action required by the customer, We have made a request to have this voided.

   

  Thank you.

  Customer response

  27/10/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  I would like a refund as I paid for the ticket. 
  Sincerely,
  
  ******* *******

  Business response

  04/11/2022

  Hello, we apologize for the confusion and have requested a full refund be issued to you.  

  Thank you.

  Customer response

  04/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  26/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a notice (Notice #XXXXXXX) from Indigo Park in the mail on July 14, 2022 ("Notice"), alleging my vehicle incurred an infraction at ******* ************* Airport on Saturday, June 25, 2022. According to the Notice, I was required to pay the fine for the alleged infraction by July 24, 2022 or incur a higher penalty price or escalation to a 3rd party collection agency. On July 15, 2022, I tried to call Indigo Park several times, to understand what options are available to me to dispute the alleged infraction. No agent answered the phone during any of my calls. Each call was directed to an automatic voice that advised me that I could not leave a voicemail because the voicemail box was full. Also on July 15, 2022, I sent an email to Indigo Park, asking to understand my options to dispute the alleged infraction. I received an automatic email rely from Indigo on July 21, 2022, advising they would reply to my email. I have yet to receive that email. I paid the fine one day before the due date, feeling pressured to do so due to the abovementioned consequences of not paying on time. I feel that it is wrong that I did not receive any real communication from Indigo and have not been advised what avenues I can pursue to dispute the alleged infraction. It is my constitutional right to dispute allegations made against me, including alleged parking infractions. This is demonstrated in parking tickets issued by the City of ******** which can be disputed. I would like a proper response from Indigo Park, including details on how to dispute the allegation, and then prompt replies from Indigo Park once I formally dispute the allegation. Thank you.

  Business response

  01/09/2022

  Business Response /* (1000, 7, 2022/08/15) */ Hi, Our records indicate that this vehicle was found parked on an Airport roadway. If you would like to discuss this further, please contact our dispute line at X-XXX-XXX-XXXX or at ****@*************.com. Consumer Response /* (3000, 9, 2022/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same information that was provided to me on the parking ticket. When you call that number, an agent never answers. The voicemail box for that number is full so you cannot leave a voicemail. I emailed the email provided and have not received a response (except a template response telling me they would eventually respond, which they have not). Additionally, my vehicle was not parked as they claim it was. Their records are incorrect. I should have an opportunity to dispute this but despite my best efforts, I am not being allowed to do so. Business Response /* (4000, 11, 2022/08/18) */ Good Afternoon, This information is not accurate. We provide a dispute line, which is staffed Monday to Friday 8:30 am to 5:00 pm. After regular business hours it reverts to an automated messaging system. Your request was how to dispute this infraction. Please contact our dispute line at X-XXX-XXX-XXXX to speak with a live customer service representative to dispute your infraction. We would be happy to discuss the details with you and what options are available. Consumer Response /* (4200, 13, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, all of the information I provided was completely accurate. I resent the accusation that it was not. I have called your dispute line several times and no one ever answers and I am directed to a voicemail box that is full. Secondly, I also emailed your customer service email and never received a response except a template response saying you would respond. ***************** everyone has the right to dispute any allegation made against them. Indigo does not have an effective process for this.

• Initial Complaint

  20/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My name is ****** ***** and I submitting a complaint against Indigo Park, 55 Gerrard St.I came to Toronto to visit my dad at Princess Margaret.I paid my parking for the night (Sept 14) valid until 6:00am Sept 15th and returned to pay for another parking ticket at 6:00am on September 15th. When I purchased the $20.00 day permit to cover 6:00am-6:00pm the ticket showed the permit expired the same day at 7:15am on September 15 (only 1 1/2hours of parking) and I did not get a full day coverage until 6pm. I spent another $15.00 to purchase a new parking ticket to cover the days' parking. I called the number on the ******* parking sign. The rep was **** and cut me off. Eventually she gave me the number for her supervisor which was a personal cell, and it went to voicemail. No response.I emailed the email address provided on the sign with a copy of my chit, and the email address provided was not valid. I would like the $20.00 refunded as I paid for another ticket immediately afterwards. ***additional information provided September 20, 2021*** From: ****** ***** <******@yahoo.ca> Date: Sun, Sep 19, 2021 at 8:42 PM Subject: Re: 55-Gerard: PAID over Daily Max - $35.00 To: ************** ***** <********************@group-indigo.com> Cc: ********* ******** <******************@group-indigo.com> Good morning, My name is ****** ***** and I am following up on voicemails and emails I have left between Wednesday September 15th and Friday September 17th. I have not received a response from the supervisor's contact number provided (X-XXX-XXX-XXXX) and would like to confirm that this is the correct number for the supervisor I was advised was authorized to reply to my concern. Please confirm if this is the correct contact number. I have also included email trains along with the request below. I have copied the Better Business Bureau on this email as well. Please let me know who I can follow-up with to discuss my concerns and has authorization to address refund requests. Sincerely, ****** ***** On Friday, September 17, 2021, 10:05:45 a.m. EDT, ****** ***** <******@yahoo.ca> wrote: Good morning, I am just following up on my voicemail and the following email about the request for reimbursement of the $20.00 fee. I did leave a voicemail for the supervisor on September 15th with my concerns, however not have heard back. I also have proof of purchase of the receipts I purchased for parking at 55 Gerrard Street the night of September 14th and the secondary one I purchased to cover my parking at the same location after this $20.00 purchase. Please contact me at XXX-XXX-XXXX. ****** ***** On Wednesday, September 15, 2021, 01:03:04 p.m. EDT, ****** <******@yahoo.ca> wrote: Thank you, *****! As I mentioned, it is only the first chit I purchased at 6:00am for $20.00 that only gave me an hour and a half of time and should have paid for the day. I attached the copy of the receipt. I purchased a separate ticket right afterwards which was correct ($15.00). I am requesting the first receipt of $20.00 to be reimbursed, not the full $35.00. There was another patron there at 6:00am and said the same issue happened with him. The receipt showing my payment of $20.00 for 1 1/2 hours of time which is the ticket in question is attached and shows I paid at 6:00am for $20.00 which only covered until 7:30am. Thank you! ****** ***** XXXXXXXXXX On Sep 15, 2021, at 9:34 AM, ************** ***** <********************@group-indigo.com> wrote: Good morning, ****** For your kind assistance. Thank you and stay safe.. With kindest regards, /***** ***** ************** Office Coordinator From: ****** (mailto:******@yahoo.ca) Sent: Wednesday, September 15, XXXX X:XX AM To: ************** ***** <********************@group-indigo.com> Subject: Re: 55-Gerard: PAID over Daily Max - $35.00 Thank you for sending this, *****! This ticket on my dashboard should be valid now as I had to re-purchase another valid chit but I appreciate you doing this. My request is to have the $20 fee that was first purchased at 6:00am today refunded. I understand you are unable to do this on your end. I did try emailing the contact on the ******* parking sign but my email is not being accepted - it says it is invalid. I have also tried calling the supervisor you provided and it only went to voicemail. Would you be able to send me his email address so I can follow up? Thank you!

  Business response

  06/10/2021

  Business Response /* (1000, 5, 2021/09/29) */ a refund has been submitted to the customer resolving this issue, thank you Consumer Response /* (2000, 7, 2021/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received cheque today.

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