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Business Profile

Payment Processing Services

Paybilt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a deposit onto ******* ***** ****** on monday February 5th, i ended up cashing out 1100$. They withdrawal is off of the casino and has been sent to paybilt to release it to me. I have received a notification email from paybilt on thursday February 8th saying that i will receive my deposit shortly. I have been waiting 5 days (3 business days) to receive my money. I have tried emailing paybilt multiple times (probably about 15 times) they have not responded to one of those emails. This is starting to get really frustrating as i am not even able to find a phone number to contact this company properly

    Business Response

    Date: 05/03/2024

    Hello *****,

    We apologize for any inconvenience this transaction has caused. We do our best to ensure everyone receives their withdrawals as smoothly as possible.  

    It looks as though the emails needed to complete your transaction had been delivered, and after our Customer Support team had reached out to you with instructions, the funds were successfully claimed.

    If you have any further questions, please feel free to reach out to us through our existing email thread.

    Kind regards,

    Paybilt Customer Support

  • Initial Complaint

    Date:24/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used ******* etransfer to make a deposit on *****.CA for $100. Paybilt is the payment processor that the etransfer is sent to and they credit your money on the merchants website *****.ca I made the deposit on Oct 22 at 2:`17 PM. After I made the deposit, my funds were not available on *****.ca and I was told by their customer support that PAYBILT has not released the money to them. I contacted Paybilt to resolve the issue but they have no record of me sending them the etransfer in their system. They have stopped replying to my emails, they are not explaining anything to me, and are not providing me with any information including a time frame when I can expect a resolution. They aren't helping me resolve this matter. I usually use Paybilt to make my etransfer deposits and my funds are available immediately in *****.ca. I made some deposits 24 hours prior that went through just fine. Paybilt did some ******* system updates on Oct 22 from 12 am to 8 am, which is stated on their website. After the new system updates is when I made the deposit for $100 which they can not confirm they've received, however I received an email abnd text confirmation from ******* that the money has been deposited, and I contacted my bank who also confirmed it has been deposited. I would like to be able to trace where my $100 is and have Paybilt return the money to me or credit it to my *****.ca account.

Paybilt is NOT a BBB Accredited Business.

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