Business ProfileforTouchbistro Inc

On July 17th 2023 I was pressured into signing up with TouchBistro. I have reached out to the company many times about spelling errors in the business name and my actual name and to make important updates to the method of contact. These updates did not happen. Upon signing up I discussed my needs and was assured that the system was easy to use and set up. I explained my menu in great detail but yet when I attempted to upload my menu I couldn't and my account portal was set up for a fine dining restaurant vs a take-out menu. I made multiple attempts to get in contact with the person assigned to my account and never was able to get in touch after I signed up. In September 2023 I reached out to TouchBistro and told the representative that I spoke with that I wanted to cancel the contract because of the lack of communication, that their system was not easy to use like I was promised and because there were fees being taken out my account when I was told there wouldn't be and also due to the lack of response from their team whenever I reached out. I decided to give the company another try because of the promises the representative I spoke with that day made. Those promises were to put a stop payment and reimburse the fees I was already charged and to assign someone to upload my menu. I was told that I couldn't get the hardware I paid for back in July until the menu was uploaded and did not receive it until November 17. I never got the previous fees reimbursed, more fees were taken even though I was unable to use the equipment or their pos system and I was told they don't see records of 1 transaction on their system. Asked to have the account canceled, to return the hardware and to be refunded for everything because I was pressured into something I didn't need. Michelle called and agreed to cancel the contract without penalties, to refund all fees as well as the full cost of the hardware and said to keep it as a gift. Now she is refuses to refund the $1470.58 hardware