Business ProfileforNuborrow

****** ************ *** *** ***** contacted Nuborrow to apply for funds from the equity in our home that we own. We were approved for an equity loan and then Nuborrow sent our file onto ***** ****** to do the paperwork that is required to do for people who take funds from the equity of their home. Everything that was done with Nuborrow and ***** ****** took approximately one month. We received an e-mail from ***** ****** on Monday, May 1, 2023 informing us that later that day we would receive the funds in our bank account that we were approved for. When dealing with Nuborrow and ***** ****** no one had informed us or showed us the paperwork of what we were eligible for and showing the amount we would receive. The only number that was said by Nuborrow to us was $31,000.00 in which both *** and I thought would be the amount we would receive. So when we finally saw the amount in writing from ***** ****** it stated that we would only receive $21,000.00 instead of $31,000.00. *** and I were so surprised that there was $10,000.00 worth of cost to us for receiving only $21,000.00 when we thought we would receive $31,000.00. No one had informed us of the numbers at all. I sent e-mails to Nuborrow and ***** ****** with our concerns and we were informed that all is done and there was no changing of anything. So, basically we are saying that we were approved for $31,000.00 but only received $21,000.00 and $10,000.00 was more debt added to our already debt that we have. We feel that we have been scammed. We asked to have all of this stopped and we were told no. We knew there would be fees that we would have to pay but not to the amount of $10,000.00 worth. What can we do? We have the $21,000.00 still in our bank account and want ***** ****** to take it back but even they informed us that they would not.