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Find a Location

Crunch Fitness - Waterdown has 1 locations, listed below.

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    Business ProfileforCrunch Fitness - Waterdown

    Health Club

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    50 Horseshoe Cres, Waterdown, ON L8B 0Y2
    BBB File Opened:
    20/11/2018
    Contact Information

    Principal

    • Chantal Palmer

    Customer Contact

    • Ms. Melissa McCallum, Regional Manager
    • Chantal Palmer

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    19/10/2023

    I signed up for a gym membership in September 2022. They had signs advertising $9.99 monthly fees which I think found out was false and the total charge was approximately $20 per month. I paid my membership fee for 13 months total including a maintenance fee for an additional $50 dollars in November of 2022. This maintenance fee was to be charged once a year. Since I was a member for 12 months and decided to cancel my membership, I accepted their 30 day cancellation policy and agreed to pay the October membership fee however they charged me an additional maintenance fee of $50 again early September. I cancelled my card right away so they could not charge me anymore. I spoke to the gym manager today and explained to him that I was fine to settle the membership payment for October but I want a refund for the additional maintenance fee that was charged to my card now twice in less than 12 months. He explained that only the first maintenance fee would be delayed 60 days after I signed up for their membership program but any subsequent maintenance fees would be charged yearly based on the date I signed up. I do want to pay my October membership fee but I want a refund for the yearly maintenance fee that I was charged twice in less than 12 months. The manager *** **** *** ************* *** ******* ** **** **** ** ** ***** ** said the billing department would continue to collect my membership fee for the next 6 months before sending it to collections. *** ********** *** **** *** I want to pay for the service I received and not ** ******* *** additional fees.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Valerie P

    1 star

    02/03/2023

    I signed up for personal training and the training was sub par. One trainer disapeared and then the second made us start from scratch which was a total waste of time and money. Then he was rude to me and there were a lot of awkward moments. I contacted management to quit the training and they took so long getting me the paperwork to sign that I got automatically billed for another two weeks (440$!). When I complained they gave me the spiel about 30 days. When I reminded them of the date of the call when I was assured I would have the paperwork waiting at the desk the next day, they did not care. I called the manager and he said to come in and talk to him about it, but when I arrived he was with someone and when the staff advised him I was waiting, he didn't even look at me, he just said he had no other appointments. I am very busy so this was very annoying. I escalated and the guy from corporate was worse! I even spent an hour on a document outlining the entire timeline. In the end I decided to let them keep my 440$ and just walk away. A few months later I received an email saying "We want you back and we will waive the 250$ you owe us." !!!!? I called my lawyer and she said no collection agency will buy that debt and to just ignore them. I made it abundantly clear via email that I was not coming back and that I didn't want to ever hear from them again. * ********* *** ***** ** ***** ********* ***** **** ********** Stay tuned.

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