Business ProfileforSonnet Insurance

On Nov 27 I attempted to add my second vehicle to my insurance. Sonnet altered what I was doing to make my son the main driver. So I cancelled that within minutes. Online and called in. A couple days later it still hadn’t been changed. I have been in contact with sonnet via phone calls and their online chat 3 times a week since Nov 27. For some reason none of their employees can cancel the car insurance I didn’t want and they want to take out $729 from my bank account this month (when my insurance is $135). Every person including the manager I talked to today says it’s another department and they have sent emails to that department but no one is able to rectify their error. I am putting a stop payment on this through my bank *** **** ** ********** **** I’ve talked to about a dozen people and each one says they are forwarding it to the right people but no one can fix what sonnet messed up. There’s no reason for me to be charged this extra $600 and they have said that I’ll get it back in the end *** ** **** ** *** **** **** **** ********* * **** ***** *** **** ***** ***** Please help!!! ******** *** **** ** *** ****** *** **** Plus I called every week and was told “I understand but I can’t help u. I’ll forward the request to the right department “. And after 3 weeks I still havnt heard from the department heads.