Customer ReviewsforGreen Shield Canada

I lost a filling while on holidays in March. My dentist submitted a request for a crown along with pictures which seemed to have gotten lost during the strike. Pictures were resubmitted after the strike but nothing happened. The dentist was directed to submit again by mail. Those seem to have been lost as well. Then I was directed to have the dentist send everything to a special email address to ensure more prompt response. Still nothing. I told them I am having major surgery in June and the dental work needs to be done ASAP. That and the fact I have been 3 months with no filling. Really poor service and no apparent ability to deal with more emergent situations first.

Unfortunately I am forced to use this company through my employer. 1. The app is atrocious, the start screen just has a spot that says "a button" it always requires MFA doesn't matter if you logged in 3 mins before. 2. Not being able to upload invoices and other documentation at time of initial submit only for it to be declined for not enough info is a waste of everyone's time 3. Basically having to do your own billing and know all the codes etc. for dental billings because again they won't just process the invoice from the dental office is bad practice. Myself and my employer pay GSC for these services, it shouldn't be a job put on the client 4. Nurses mental health is soo important we recently fought for "unlimited mental health coverage" but don't see a Registered Social Worker as GSC has deemed this is not acceptable provider , for what reason? Let's bog down the professions that are covered , RSW is properly trained, they should be included. 5. Needing a family doctors referral for services that DO NOT REQUIRE referrals is asinine, not only does it bottleneck care provided by family doctors, it also costs the client out of pocket $ to ask their MDs for these notes (if we can even get in to see our doctors in a reasonable time frame since this is a non-urgent need). Massage, Physio, orthotics etc. are all services that can be accessed by clients without doctors notes. This is bad practice . 6. Where on the website can we see what accounts are returns are being paid into and can we adjust these accounts as needed? IF we can do this on the CRA website surely GSC can allow us access to this. 7. My kids are under my husbands benefits first, and everything is declined , if I've proven once that my husbands benefits don't cover this service, why do i need to prove this everytime even if it was only days apart. Also having to wait to be declined so then i can add the additional information is again bad practice.

I am very unhappy with green Sheild for many factors. They will not allow my pharmacist refill my cancer and heart pills till I have a couple pills left. Okay what if something happened and I’m unable in this short period to try and refill my meds.? Not home, in the city getting more testing done or even a natural disaster could happen, this company doesn’t consider any of this, we all don’t live in downtown Toronto! I put in official pharmacist receipts and this cheap company will not even accept them. I would recommend everyone to avoid this company at all costs! Also if you try contacting them by phone, good luck. All you will hear is the same music over and over for hours. They don’t like any phone correspondence!