ComplaintsforColumbia

• Initial Complaint

  21/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I did purchased the same shoes in August 2018. The upper rubber sole cracked. Called Columbia customer service was told the uppersole rubber crack covered for five years. Advised to send by courier and the charges will be covered. Also told that if cannot be repaired or replaced full refund plus courier charges viucher. Send by courier incurring $25.00. after a while got the same shoes back. Claim no *************. My issue here is why I was told 5 year for upper rubber sole is covered. Due to severe pandemic of covid 19 I could not relocate the receipts. Almost 4 years. I would request your office to find out why I was told the warranty covered for 5 years and told further to send the shoes at my expense, which will be reimbursed.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  12/20 ordered a winter jacket for $214; it says it was delivered on December 23rd @ the community mailbox locker of my building. Went to the mailbox to look for the key. No key. Opened a ticket with ****** ****, someone came to see but there was nothing in the locker. Empty. As per ****** **** suggestion they told me to contact the sender, in this case Columbia so that they could help me out to fill a claim for a lost item. Here starts the nightmare. After 3 days attempting in holds of more than 5 hours on each call. Once they pick it up. Just so when I explain my situation they just end the call. This is so frustrating. I even tried to make the call in French to see if it could work better. The hold time was shorter but once again when I explained my situation; she just hung up. ***************************************************************** ***************************************************************** ***************************************************************** ***************************************************************** ******************** ******************************************************

• Initial Complaint

  03/01/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased an item from Columbia's online website on 30-Nov-2021 ************************************. On 5-Dec-2021, I got an email from Columbia stating that item was delivered. After confirming that it wasn't, I reached out to both Columbia and *********. The Customer Care Agent at Columbia told me that they would open an investigation with ********* to find out what happened to the package, and that they would provide me with updates along the way since the investigation could take up to two weeks. I did not hear back from them after two weeks so I called them again and was told that the result of the investigation was that 'the carrier confirmed delivered to the correct address'. I reiterated that the package was actually not delivered. As a matter of fact, ********* has no evidence on hand to prove that the package was delivered. I was told that there is nothing that they could do to assist me and that I would have to continue my dispute with *********, so I reopened my case with *********. I find it completely unacceptable for Columbia to think that can just remove themselves from this situation and leave it up to me to find a resolution on my own. Columbia needs to take responsibility for this issue and either provide me with the merchandise I paid for or provide me with a full refund.

• Initial Complaint

  07/12/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On November 23 2021 I placed a large order on Clumbia Sportswear website. My order # is ********* One of the item (a hoodie, style NO: *******) I ordered was 25% off. website price was $74.99 and sale price was $56.24. When I received my package and found that the hoodie I ordered had a price tag on it for $45.00 so I tried to contact the company over the phone 3 days in a row and waited 6 hours each time on the phone... after waiting 6 hours each time they cut my call off so I cannot talk with customer service. There is no email for customer service that I can find. Absolutely no way to talk with them.... All I am asking is for a price adjustment on the hoodie. The price tag on the hoodie itself is $45 - the 25% off for the sale should be $33.75 + 13% tax = $38.14 total. I paid $63.55 (incuding tax). So, I should be refunded/receive a price adjustment of $25.41 I do not know how else to get hold of the company so hope that the BBB could please help me out. Attached are the pidtures of the hoodie with the tag, a close up of the price tag and a copy of my order. Thank you, ******

• Initial Complaint

  06/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I placed an order online for a jacket on Nov 25. The jacket was nice and it was on sale because of Black Friday. It was $313.56 after tax. I checked out and paid with my credit card. The Columbia Sportswear website (Canada) then said my order will arrive by Dec 3. The webpage they designed to track my shipment was showing Dec 3 and saying "Awaiting Carrier Pickup". The carrier was *********. The webpage never got updated. Finally it was Dec 3 and I hadn't received my jacket yet. I visited the website again. still the same thing. "Awaiting Carrier Pickup" but then I noticed there is a tracking number. No link to *********, only a tracking number. I went to ********* website and entered it. It shows it was delivered on Nov 26!!! To whom? Mailroom! I live in a building. Although I specified the unit number, they have left it in the lobby presumably (because I received nothing) and probably someone took it because it's a public place. Delivery guy is a stranger and have access to mailroom (btw mailroom is the lobby in our building not a specific "room") so do other strangers. They left it in the lobby and nobody notified me. Columbia website still not updated, ********* not sending a message or giving a call. My jacket is gone. I have been calling Columbia customer service for two days. every time I am on the line for more than 2 hours and no representative shows up. They actually have NO customer service representative. I want to file a complaint and get my jacket that I didn't receive. I want the same jacket with the same price because it's no longer on sale. But nobody is answering me. Columbia should have notified me of the delivery so I could check lobby early. Their website still is sleeping after 10 days. I am so desperate I have no idea what to do. I really don't like to dispute the charge on my credit card because that's not the right way. But if no one is going to answer me, that will be the only way to get my money back. Please help.

• Initial Complaint

  04/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I placed an order with Columbia Sportswear on 11/03/2021, using a code that was redistributed to me. The code was accepted at checkout, and I received a confirmation email stating the order will be processed. I received notification on 11/04/2021 the order was cancelled because the items were no longer available. I checked online shortly after receiving the email, and both items I ordered were still available. When I called their support team to notify them I can see the items are still available on 11/04/2021. They said the order was actually cancelled because the code was "illegally" used. They initially mislead me to believe the items were accepted and then not available. And when I called, I was told a different story that I was engaging in illegal activity, which are false narratives. I used a code that was authorized for use at checkout. I expect the order to be delivered on these premises. Order #207386099 .

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩