Business ProfileforAGM Renovations

My name is ****** ********* * ****** ***** ***** who is a new comer to Canada. I arrived in Ontario in 2019, a few months prior to the world shutting down as a result of COVID-19. * **** ** ****** ** ******* *** ****** *** ******* ***** **** **** **********. In October 2023, I became the proud owner of my first home, located on ** *********** Road, Suite ***, North York, ON, *** ****  I always watch *** news and had been seeing AGM renovation advertisements. Given that world over, contractors are normally fraudulent, I thought by the time **** allows such a company to advertise, they are credible, ethical and professional. I contacted them to get a quote and a zoom meeting was arranged where a contract was read to me and e signed for me by Warren G. It was on a Friday evening and by the time I read it on Sunday evening, the 48 hours cooling off period had elapsed and I was stuck with AGM. On that Friday, $2 500 was paid as a deposit with my credit card. The dispute stems from ********** misrepresentation of information *** ******** *****. The two renovated bathroom sizes are 1 x 4m and 1 x 3m. Not only am I stuck with extremely low quality fittings for the price I was quoted and have paid, there are also a number of defects that need to be fixed before the remaining $11 117 is paid, AGM has refused to produce receipts or divulge brand names of the fittings in both bathrooms. Two bathrooms require floor tiles to be redone and a defect vanity and mirror replaced. In addition, toilet covers are scratched and need to be replaced while the bath tub is not level resulting in water logging in one corner. If AGM is not willing to fix all the defaults, I will require a refund to engage another bathroom contractor *** ** **** ************ *** *******. It is not acceptable to be paying $70 738 to have two bathrooms renovated without a breakdown of what that price entails other than Labour - $38 906 and materials - $31 832 which per contract got paid in full.