Business ProfileforGR Flooring

On Wednesday July 27, 2022, installers from GR Flooring were at our home to install tile floor in our kitchen, dining, front entrance, and side entrance area. We were unhappy with the layout of the tile floor, which we notified our sales person about on Friday, July 29 at 3:34 p.m. when I got home from work. At that time the job was mostly completed. On that day I phoned the company's business number and no one answered. On Tuesday, August 2, I called the installation manager and voiced my concerns about the layout of the floor, as well as the installation as a whole being poor. After 2 phone calls I was given the number for the store manager, whom I called immediately after. The store manager went on to blame my partner for instructing the installers to place our tile in that layout, and said they would not replace the floor. On August 3, 2022, I sent a lengthy email to the owner of the business detailing my experience with the company thus far, and my displeasure with the customer service and installation of the floor. The store manager, not the owner, emailed me back the next day letting me know tile had been ordered and they would come and replace the tiles that were installed poorly and replace the side entrance floor, that I had requested. On August 23, 2022, I emailed the store manager asking for an ETA on the tile since it had been a month. I received no reply. On August 25 I texted the installation manager and asked about the ETA of the tile. He replied that they received the paperwork that our tile was delivered but it never got put on the truck. I have followed up with the installation manager 3 times since then about the ETA of the tile. The last time was a phone conversation on September 13, and I texted him on September 16 letting him know how many tiles needed to be replaced near our cupboards. He has not yet replied to that message or advised further date for installation. It has been 2 months and we are still waiting for them to repair.