Business ProfileforAlarmtek Security Systems of Canada Incorporated

Upon cancellation of service due to an out of country move, Alarmtek claimed that I was in a 5 year agreement and owed the remaining balance of said agreement. **** ** * ******* **** ** ***** ** there was no disclosure at any point of any term or contract upon signing up for their services. Please note, in the attached files, that the "contract" is called a "work order" by Alarmtek which is what they have you sign when the installation of the equipment is completed. Upon completion of the security system installation, the technician turned his cellular phone over to face me and asked that I initial the boxes to indicate that the items he installed were in fact accurate and never mentioned anything about a 5 year contract. Only after reaching out to cancel my services did I learn of this contract which is only detailed and, frankly, hidden in the small print, buried on page 4, paragraph 3. Furthermore, when I canceled the service, they advised me that all of the equipment they installed was in fact mine to keep, which I later learned that they had put this equipment on some sort of financing which I was also unaware of. In looking up their business practices and reviews online, I learned that this is common practice for Alarmtek and when customers attempt to cancel service, they are charged thousands of dollars for the "free" equipment, again, no disclosures to this effect. Luckily for me, I returned the equipment via a tracked *** delivery, so they are only claiming that I owe them $***** which they have sent to a collection agency and placed a collection activity on my credit bureau, thus negatively affecting my credit. ***** ********** *** ****** ********* *** **********. To add context, I would ask that you please envision a scenario where an internet technician installs your service, presents their phone to you, asks you to sign off on their work and provides zero additional information, nor discloses that other pages exist within within this "work order".