Business ProfileforCar Part Planet

I purchased a remanufactured engine from this company. This was for a car for our daughter and her son. Once our mechanic installed the engine, he noticed that the engine ran very rough. I called the company and was told the mechanic was authorized to make the necessary repairs. The mechanic found several internal parts controlling the timing of the engine that were rusted and worn and had to be replaced with new parts. This was the reason the engine ran rough. In addition, my mechanic also filed a report including photos of the worn and rusted parts. After this the engine still ran rough. The mechanic had to replace the spark plugs Car Part Planet sent. I was informed by the mechanic that the spark plugs sent with the engine were not the right ones for this engine. Once the cheap plugs were replaced with the right ones, the engine ran smoothly. The mechanic informed me that a remanufactured engine should not have had such worn or cheap parts in the first place, parts critical to the engine performance. I have been trying to contact Car Part Planet for three weeks but have not received any return phone calls. I was told they are understaffed, but to wait this long without a reply is beyond belief, and certainly inexcusable. Their website does not work well either. I was to complete a customer profile, but their links (either on the website or via emails) do not work. I am not able to register a complaint or warranty claim, as those links do not work either. I am not even able to arrange for Car Part Planet to pick up the old engine as their website does not work (except for selling an engine or transmission). I am asking for full reimbursement of the additional labor charges associated with the replaced parts and costs for the parts the mechanic had to install in order to get the engine running correctly. I would not recommend anyone purchase and parts from Car Part Planet. Their service and warranty departments appear to be non-existent.

We appreciate your feedback, however, there are several discrepancies in this review that we will address. The warranty claim was submitted and addressed. We confirmed with Tyler at the repair facility that the customer picked up their vehicle a week ago and there have been no further complaints. The customer has not tried to call or email us since the purchase of the engine. We have checked all of our call logs as well as emails and have not received any communication from them. Furthermore, all communication with warranty are done between the repair facility and the manufacturer's warranty department. Approved labor was for 6.5 hours and this will be paid to the vehicle owner once the invoice for labor has been submitted. Lastly, we would like to address that if the customer was having issued navigating our system, they could have contacted us via phone, text or email and we would have responded back to them immediately. The claim has been handled and the shop is unaware why this complaint is being made since the vehicle owner has had the car back for over a week now. We do hope that should the customer have any further questions or concerns that they reach out to us directly to resolve any matters instead of having to use the BBB as a third party. We are more than willing to assist in assisting the customer.