Business ProfileforOutskirts Press, Inc.

I have published three books with Outskirts Press. In the past I have never had a problem with either communications, or receiving my royalties. My last royalty payment was 11/30/2023 by *************** Transfer to my bank account. May 24, 2024 I e-mailed *********************** at Outskirts to ask her about my past due royalties. I have royalties accumulated since October, 2023, for which I have not received any payments, in the amount of $1,378.71. I was told by *****: "Our estimate for 1st quarter 2024 payment run is scheduled for end of month to mid-************ I received a notice from ***** dated May 31 that they didn't have the correct address to pay me royalties, even though after I had moved I received my royalty payment via EFT and I received author's copies of my books at my new address. I responded to her immediately and notified her that I had made sure my address was corrected in my profile. I never heard anything further from ***** even though I followed up with multiple e-mails. I e-mailed several addresses at Outskirts and never heard anything until finally ************************* responded and told me that my royalties in full would be in my account via EFT by the end of June. I have received nothing. I e-mailed (several times) and called ***** to let her know that if my royalties weren't received as promised that I would be filing a BBB complaint and I've heard nothing. I have screenshots of my account and royalties owed me and copies of all correspondence with Outskirts. I will be happy to provide this. I'm stymied as to why a good relationship I've had with Outskirts for four years has suddenly deteriorated into no or very little contact and several unkempt promises in regards to my royalty payments owed me. I want the amount promised me: $1,378.71. Again, I have full documentation for everything; attaching a couple, but I have all e-mails.