BBB of Upstate New York
Albany, Buffalo, Rochester & Syracuse regions
About Us
For over 100 years, the Better Business Bureau of Upstate New York has helped consumers and businesses build trust through transparency and accountability. We provide essential services such as business profiles, charity reports, and scam prevention resources. In 2023, millions of users turned to BBB for guidance in navigating the marketplace. Whether it's promoting best practices, celebrating trusted businesses, or addressing unethical behavior, the BBB of Upstate New York is committed to advancing a fair and trustworthy environment where both businesses and consumers thrive.
Upcoming Events
Programs and Services
Meet the Business Relations Team
Our Business Relations team works with local companies and organizations to guide them through the BBB Accreditation process.
Your BBB Guide
This handy guide provides information on BBB Accreditation and benefits. Bookmark it on your computer!
BBB Webinar Series
BBB offers educational webinars for Accredited Businesses and Community Partners, presented by experts in their fields.
2025 BBB Torch Award for Ethics
Learn more about the process here! Applications for the 2026 Torch Awards for Ethics opens October 2025.
Resources for Older Adults
BBB provides information for older adults
Meet the Executive Team
BBB's Executive Team leads BBB of Upstate New York
BBB Business HQ
All you need to know to help you Build a Better Business.
BBB Community Partners
Better Business Bureau serves the 48 counties of Upstate New York. We do this by partnering with local chambers of commerce, business organizations, builders associations, and others to bring BBB information to your communities.
Board of Directors
Meet the 2024 BBB of Upstate New York Board of Directors
Meet the Business Retention Team
The Retention Team is here to help our BBB Accredited Businesses
Meet our Partners at ReviewTube
Better Business Bureau of Upstate New York works with ReviewTube, which offers digital products and services for all types of businesses. ReviewTube will be reaching out to BBB Accredited businesses in the area to offer an exciting opportunity for your business.
BBB Consumer HQ
Information on BBB Accredited Businesses, how to choose businesses, and scam information
BBB Programs
BBB offers programs to the community free of charge. Check out our current virtual offerings.
Meet the Marketing & Communications Team
BBB's MarCom team provides information on BBB programs, services, and works with the media to get scam information to the public.
BBB Accredited Business How To Videos
Need help downloading the Seal, downloading our review app? Click here for our videos!
Charity Review
Give.org evaluates charities against 20 Standards of Accountability, which cover governance and oversight, finances, fundraising, and solicitations.