Customer Review Management certification for your business

Show your customers and potential customers your business is knowledgeable about the importance of Customer Reviews with BBB's Customer Review Management Certification.

Customer Review Management Certification from BBB will take you through important details about customer reviews, the best ways to engage and respond, and more.

Receive a certificate to download and print from BBB in Customer Review Management.

What is the Communications Decency Act?

What is the goal of customer reviews?

What are the best practices for engaging with customer reviews?

When is it appropriate to respond to customer reviews

What government acts protects customer reviews?

What are best practices for customer review sites?

Customer Review FAQs for businesses

This member benefit is only available to Member Accredited Businesses on the BBB MAX plan.