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            • Goggles4U.com

              12611 Hiddencreek Way #F & G Cerritos, CA 90703-2156

              BBB Accredited Business

            Business ProfileGoggles4U.com

            Retail Optical Goods
            BBB accredited business

            Contact Information

            12611 Hiddencreek Way #F & G

            Cerritos, CA 90703-2156

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            Visit Website
            (888) 830-7857

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            Customer Reviews

            1.85/5

            Average of 41 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            76 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 1/29/2008

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers the online sale of Prescription Eyeglasses, Sunglasses, Designer Wear and accessories.

            Business Details

            Location of This Business
            12611 Hiddencreek Way #F & G, Cerritos, CA 90703-2156
            Years in Business:
            21
            Business Started:
            6/19/2002
            Business Incorporated:
            6/28/2010
            Accredited Since:
            1/29/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • American Eye Vision, Inc.
            Business Management
            • Mr. Steve Martin, CEO
            • Mr. Sam Davis, Manager
            Contact Information

            Principal

            • Mr. Steve Martin, CEO

            Customer Contact

            • Mr. Sam Davis, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            76 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I ordered two pairs of glasses on February 22, 2024. It is now April 5, and I still have not received the glasses. Upon contacting this company multiple times for updates and explanations, I am met with different excuses and different timelines on each instance. Since February, I have been promised that my order has shipped and would arrive within ***** days, then when this did not occur, I was told 5 days, then 7-10 days, after that, I was told up to 21 days. Each shipping deadline has come and gone, and I have never received any tracking confirming my order ever shipped. I was then told on March ********************************* customs, that my shipping would be refunded, and that two new pairs of glasses had already been made and shipped as priority. It has been 10 business days since this latest excuse, and I have yet to receive my order or any confirmation that it is actually on it's way. At this point, i fear "Goggles4u" may not be a legitimate business. I just want the two pairs of glasses I ordered months ago, and it would be nice to receive a full refund for my trouble.
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            Read 75 More Complaints

            Customer Reviews

            41 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Thomas L

            04/25/2024

            Due to changing eye conditions my wife and I ordered 6 pairs of glasses/sunglasses from Goggles4u over the past year, after years of buying glasses from other well known websites that have gradually raised their prices too high for us. Our experience with Goggles4u has ranged from 5-star to 1-star. On the 5-star side the glasses were all well made and at the lowest price online. **************** was usually prompt and helpful. On the 1-star side, I had to wait nearly 2 months for one of my orders and assurances of forthcoming delivery were vague and untrue. I requested a refund twice and it was basically ignored. I supposedly got the shipping charge refunded, but I did not verify that. It is clear from my experience and others that this company will not provide refunds, but to their credit all our glasses eventually arrived and are quite good quality with perfect prescriptions, hence the overall rating of 4 stars. I would order from them again, given the alternatives online and the ridiculous costs at brick and mortar optical stores.

            Goggles4U.com Response

            04/29/2024

            Hello ******, Thank you for taking time to share your valuable feedback. We count ourselves lucky to have wonderful customers like you. Our deepest regrets for the delay in delivery that you have experienced. Please know that we are constantly working to minimize the delivery time and hopefully it won't occur again. Thanks again for your patience and cooperation. Hope to serve you again soon. Regards,-Goggles4u
            Read 40 More Customer Reviews

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