Reviews

So far so good, sales *** wasnt pushy and the *** ***s were friendly

Thank you for your feedback. We are dedicated to providing excellent service and appreciate your kind words.If you have any further questions or need assistance in the future, please contact us at **************. A member of our customer service team will be happy to assist you.

Some representatives came to my door today and I felt it was absolutely necessary to share my experience. They informed me that they were reading meters with AEP and ************* which I do have utilities through. However, the representative I spoke to was NOT clear about the fact he was with a supplier. He was also carrying a clipboard with a paper from AEP on it, so I believed he was here for some sort of service with them. He told me they were trying to determine whether people were being overcharged for services, because there have been issues in the system, and he asked me to pull up my bill so they could compare it to my meter. Long story short, he said I was being double charged and told me they were going to fix that for my by signing me up for their in-state supplier who is affiliated with ***. He rushed me through a bunch of digital paperwork, scrolling past all the details with the excuse that it was cold outside (which it was, so I wasnt as suspicious as I normally would have been) and they were trying to finish up quickly, because they had a lot of ground to cover. He was able to get me through ALL of the paperwork up to the point that they only needed me to do a voice verification call. However, he was trying to coach me through it and it got REEEALLY sketchy. He told me that the person on the phone would ask me if he was still there, and I should tell them no. When I received the call, the person on the phone asked who was with me because they could hear him in the background trying to tell me what to say. She asked my relation to the person, and I put her on hold to I could speak to him. He said I should tell her that he was MY BROTHER. At that point I told him I wanted to do more research so he would leave. I have NEVER been more sketched out by a door-to-door salesperson because while he was very kind, he was also extremely deceptive. Having representatives that are willing to do things like this reflects VERY poorly on Kiwi.

We are concerned about your experience and take these allegations very seriously. Kiwi Energy sales representatives are required to wear ID badges and Kiwi-branded apparel. To protect customers, they must complete a Third-Party Verification (TPV) call to provide clear authorization. If there is any disagreement or uncertainty during this process, the verifier will reject the enrollment and instruct the customer to contact our customer service team.We are committed to integrity and transparency. To help us investigate thoroughly, please provide additional details by contacting us at ************** and asking you to speak with a manager. Your feedback helps us maintain our standards and ensure customer satisfaction.

So far its been good no complaints hope it stays that way!

Thank you for sharing your feedback. If you have any questions regarding our offer, please feel free to contact us at **************. We are happy to help

Awesome kiwi is very great and the agents that came to my door are nice

Thank you so much for your kind words. We are thrilled to hear that you had a great experience. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to reach out to us at **************

This company lied to me about reducing my rates, I cancelled with National Grid and Im no longer on their plans or paying them for my energy services, but that does not stop them from spamming my phone with calls 2-3 times a day. Ive had to block over 20 numbers from salesmen claiming to represent Kiwi, and they keep switching to new numbers to get around this. This is the worst, most deceitful, and despicable company Ive ever dealt with and I just want their harassment to stop.

We sincerely apologize for the inconvenience and frustration you have experienced. As part of our customer loyalty efforts, we have attempted to contact you. We respect your wishes and to stop any further phone calls, we have changed your communication preference. Please contact our customer service team at ************ or email us at **************************** if you have any other questions.

Kiwi Energy is one of the worst, deceitful, most predatory companies I've had the displeasure of working with in my life. I'd give them negative stars if I could.Please do not do business with this third party. As of April 16, 2021, per the *** ********** of Services website, an electricity ESCO (3rd party supplier) must provide a variable rate that guarantees a savings on an annual basis, or with greater frequency, and provide a credit to the utility account or refund if they exceed what you would have paid your incumbent utility."Kiwi Energy has gone out of their way to create several other plans, including the "guard plan", which offers credits on stuff that you'll never need in your life, but does not guarantee savings on your energy bill, as a loophole to avoid passing on any savings to customers and take as much of your money as possible.They have lied, coerced, and ignored complaints from us for 3 years, which has cost us thousands of extra dollars compared to had we just gone directly through RG&E. Our bills with them are so ridiculously high, it's not even funny, and always have been. When we requested a refund per the *** website, they denied it, saying we had signed for their "guard plan", which we had never been informed of or had explained to us, and they would not refund us. This is how they'll get you - like most greedy, disgusting corporations, they will add in clauses that they never tell you about or don't understand so they can s**** you over until you figure it out.Do not do business with this company. If their sales people show up at your door, slam the door in their face and run. If you're using a 3rd party supplier, make sure you compare the rates of all available 3rd parties to the direct supplier. If you work here, find a new job, cause you're just as disgusting as they are.We have canceled with them and I plan to put bad reviews for them anywhere and everywhere I can, in addition to filing a complaint with the BBB.

Kiwi Energys electricity and gas supply service (Kiwi Guard) is one of the few products recognized by the ************** ************************** In this case, a verbal confirmation was given for all key points of service, including no savings guarantee. We are glad that we have been able to address and resolve your concerns based on our recent phone conversation. We consider this matter resolved.

Came to my door while I wasn't home, acted like they were with AEP and asked my girlfriend to see my bill. They signed me up without my permission,and used my deposit money to pay my bill for two months and now my bill is more than twice as high as it should have been through AEP. This should be criminal. I'm going to seek legal action. It's the Holidays and I'm not paying these scammers when I want to give my girls a nice Christmas. I had seen them try this with my father before, but I had to threaten them with physical violence before they would leave the porch. Truly shameful to try to take money from old people like that and just as shameful to deceive my lady while I'm not home to step in.

We apologize for your experience and have promptly escalated your concerns to our sales managers for immediate review.To ensure transparency, every customer enrollment undergoes verification by an independent team (***). During this process, any enrollment will be automatically rejected if a customer does not agree, is unsure, or decides to change their mind. The *** process verifies all key service points, including a statement confirming no affiliation with the utility.At the point of sale, a welcome pack containing all the terms of service and a cancellation policy is either emailed or sent via SMS to the customer. Additionally, another printed copy is mailed to the customers address on file.We would appreciate the opportunity to learn more about your experience to assist in our review. Please contact us at **************, Monday to Friday from 9 am to 6 pm, and request to speak with a supervisor.