Reviews

Deceitful Business Tactics, Bait and Switch. Hidden Fees. Lackluster Customer Support, Etc.

Hi ******,Thank you for bringing your concerns to our attention. We value your feedback and want to address the issue you've raised.Our sincere apologies for the error in our system, which resulted in an incorrect offer being loaded by our sales team. We promptly rectified this mistake within minutes of its discovery, and I personally reached out to you immediately to acknowledge the error and provide clarification.We understand the importance of transparency, and I want to assure you that our fees are straightforward with no hidden elements. I appreciate the dialogue we had over email and your understanding during this process. Your account was canceled promptly as per your request.We've appreciated your business over the last 9 months, and we wish you the very best in your future endeavors.Best regards,***** Director of Customer Experience

So we used them originally in July of 2021 and up to last month, we have had a total of 3 loans through them. The total of all the loans combined was over $130,000 and within the span of 9 months, the fees totaled over $15,000. Our exact fee to loan amount was ****%. So fees are a little higher than most but that's not the reason for the 1-star review. In that span of 9 months we have paid our loans off and 2 of them we paid off early, so you think that would be good right? Well like normal we sent them an email to see if we can get our next agreement so we can look it over and see if we want to do it or not. Well, they made it extremely easy for us to move on to another company because after all the money they made from us and a perfect payment record, they said they cannot loan to us because of the slight dip in sales, which is across the board and mostly due to supply issues. So now we switched to ******* ******* which is 100% better if you guys are able to switch, but the main reason for the 1-star review is because we have been using them for 9 months made payments on time, and paid off loans in half the time most cases, and we get treated like **** for it. Don't waste your time with them, look elsewhere if you can. Thank god we didn't partake in the ****** early payment program because from all the other reviews that is terrible as well. Beware!

Hi ******,

I've had a chance to review your feedback and account. I can definitely agree with you that this was a terrible experience and the underwriters on our side should have put more consideration into the fact that you have had positive repayment history with us and no issues. I want to escalate this to higher authorities on the risk and underwriting team to see if we can turn this experience around. Other than potentially offering you another Instant Advance, what can I do to make this a better experience? Please email me directly at ******************************* and I can work with you to make this right.

Best,

Megan

Head of Customer Experience

Hi ******,

Thank you for speaking with me last week and allowing me to take this matter into my own hands. After review, we were able to make you another financing offer which you were able to accept and utilize last week!  I am glad we were able to resolve your issues together. If you need anything further please just reach out to me on the email thread we have ongoing. We appreciate your business and look forward to continue to work together!

Best,

Megan

Head of Customer Experience

Terrible customer service to a potential customer. They do not return phone calls or emails.

Hi *********, We have documented 10 calls to you, 2 voicemails left and 3 emails sent. The sales representative assigned to your application did not receive a response from you. For the time that our Sales Team was reaching out, your marketplace was never connected nor did we receive an invitation to connect to it so that we could review and approve your application. We marked your application as closed/unresponsive as of 10/27/21 as we could not get in touch with you to complete the application. Here are the dates we reached out to you: Calls: 10/27/21, 10/21/21, 10/20/21, 10/20/21, 10/20/21, 10/19/21, 10/19/21, 10/19/21, 10/18/21 Voicemails: 10/27/21, 10/18/21 Emails: 10/27/21, 10/20/21, 10/18/21 That said, we would love to connect with you regarding your experience and potentially work together! Our Sales Team can be reached at ******************** ** ** ***** ** ***************