Description

I am writing to formally file a complaint against Nnekia Briggs, a recruiter I was referred to by an associate. Ms. Briggs claimed to be a highly reputable recruiter working with numerous Fortune 500 clients. She charged me $500 for her services, which could only be paid through Apple Cash—something I now realize should have been a red flag. For this payment, I was promised an updated resume and cover letter, as well as job search assistance in my field. Additionally, Ms. Briggs stated we would have weekly progress meetings via Microsoft Teams video calls. However, only one such meeting took place. After that, she repeatedly claimed that her camera wasn't working, forcing us to communicate solely through chat. Over the course of four months, Ms. Briggs missed several meetings that she had scheduled. During this period, I continuously requested the updated resume and cover letter, but each time, she claimed to have sent it, blaming email issues for the delay. I then asked if she could send the documents via Dropbox, Google Drive, or OneDrive, but she always had excuses for why this was not possible. Desperate to receive the documents, I finally asked if she could mail them to me and provide a tracking number. Once again, she promised to send it, but nothing was ever mailed, and no tracking number was provided. Ms. Briggs also claimed to have applied to over 40 jobs on my behalf. However, I never received a single email, phone call, or interview from any of the companies she allegedly contacted. I later learned that the person who referred me to Ms. Briggs was experiencing similar issues with her services, including not receiving the promised resumes. My associate requested a refund and was able to successfully recover their money. Following this, I asked Ms. Briggs for a refund of my $500, given the poor service and unfulfilled promises. She refused, citing a company "no-refund" policy, even though there was no mention of such a policy on the invoice, which she had no trouble emailing to me. I also discovered that Ms. Briggs’ website lacks any useful information, such as customer service contacts or ways to escalate issues. While I have since cut off communication with Ms. Briggs, I feel compelled to report this incident to the BBB. My goal is to prevent others from falling victim to her unprofessional conduct and lack of accountability. Thank you for your time and assistance in this matter. Sincerely, Dissatisfied Customer