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AutoProtect USA LLCThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 315 Customer Reviews
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Review fromWilliam S
Date: 01/29/2025
1 starI purchase a warranty from Auto Protect USA in September 2023 and paid in over $1,700 before filling a claim with them to repair my 2016 Buick Lacrosse in June 2024. What I receive is a runaround in trying to avoid paying for the repairs including having to wait 2 weeks for their representative to visit the Buick dealership to inspect the car for repairs. I was left without a car for this period with no vehicle. As a result I cancelled the warranty and requested a refund. I called a number of time being told that they were processing my refund but didn’t receive it until January 27, 2025. They refunded approximately 1/2 of the total I had paid in. When I called about the amount they stated that was the amount I was entitled to. So bottom line is I paid $730. 82 to make them richer while getting nothing in return. I have seen a number of complaints similar to mine and wish at BBB and wish I had read them before purchasing the warrant. DO NOT UNDER ANY CIRCUMSTANCES PURCHASE A WARRANTY FROM THIS COMPANY. Hope this helps someone avoid the same experience I had. William W. in Virginia.Review fromJames H
Date: 09/24/2024
1 starJames H
Date: 09/24/2024
Stay away from this company! Shame on me for not doing my research before agreeing to drop my ********* extended warranty, for falling for AutoProtect USA's shady sales tactics, and for failing to read the fine print of the contract. They were quick to take my money (to the tune of $3400), but when my 2022 VW Atlas broke down from a failed oil distributor at 76K miles, my claim was denied, indicating that the part is not covered (and the wait for a claim can exceed 24 or even 48 hours). Really, a critical engine component not covered?!! So, I'll be forced to pay $1,200 out of pocket for the repairs. In addition, they insist on using their own parts, and not authentic manufacturer parts which I would never agree to. Hard ****** learned! My $3400 investment got me a $0 return, and it's the first time I've ever had to make an extended warranty claim in over 40 years. So, I'll be making a personal campaign to get the public to steer well clear of AutoProtect USA. Complete waste of money!AutoProtect USA LLC
Date: 10/25/2024
Thank you for bringing your concerns to our attention. After reviewing your message, we reached out to you directly to facilitate a resolution. We greatly value your feedback and appreciate your cooperation.
As the policy brokerage, its important to clarify that we do not have jurisdiction over claims. To address your complaint, we have processed a pro-rated refund on your behalf, which was mailed to your address on 10/25/24. Your check number is 5023. Please allow time for postal delivery.
If you do not receive your check within two weeks, please contact me directly at ****************************************************************************.
Best regards.Review fromWondwossen M
Date: 08/06/2024
1 starWondwossen M
Date: 08/06/2024
BEWARE!!! This is the worst warranty company in the market. My car has a check engine light and took to the maker ******* to get it checked out and they fixed it. When I back home, the check engine light came back so ***** they told me to drive it back and they will diagnose it. I did exactly that. They told me what needed to get fixed after and so I called this company to see what could be done. They told me since I drove it there, theres nothing they could do but the car maker had told me driving it there.It was fine by me that they wouldnt cover me but I requested to get my money since I didnt receive any service from them. Was told I would get my prorated rate back but havent seen a single cent. It has been over 12 weeks and they keep jerking me around to send me my money back.They will find a reason not to cover you and also keep your money. Please be aware of this!AutoProtect USA LLC
Date: 08/22/2024
Thank you for bringing your concerns to our attention. We apologize for any inconvenience.
We understand that the claim process, which is a crucial part of our service, did not meet your expectations. Please note that while Auto Protect USA sells policies and provides information for policy administrators, the actual claim process is managed by MotoAssure Administration.
For further resolution of your claim, we recommend contacting MotoAssure directly. They handle claims and oversee their customer service department. The adjuster from MotoAssure communicated with your repair technicians, and it was MotoAssure, not Auto Protect USA, that denied the claim for continued use.
To address your review, I have escalated your refund request to upper management to expedite the process as quickly as possible. Additionally, we have informed MotoAssure about the issues you are facing.
For updates on your refund or if you have any additional concerns or questions, please feel free to contact us at *******************************************.
Best regards.Review fromWendy B
Date: 07/31/2024
1 starWendy B
Date: 07/31/2024
Auto Protect USA (from ********) uses high pressure, unethical sales tactics to manipulate customers to purchase, especially elderly and vulnerable people.AutoProtect USA LLC
Date: 08/21/2024
We apologize for any inconvenience and regret to hear about your dissatisfaction. To address your complaint, we have taken the following steps:
1. We have removed ******************************* from our contact list and marketing campaigns.
2. We will cease all future communications to **********************.
3. We will escalate Mr. ********** pro-rated refund to upper management to ensure it receives prompt attention.
4. We will investigate the sales call from 6/11/24 for any unethical practices and handle the matter internally
If you have further concerns, please reach out to us at *******************************************.
Best regards.Review fromJeff B
Date: 07/08/2024
1 starJeff B
Date: 07/08/2024
This company does not do prudent research. The are sending continous mailing soliciting business from a deceased person. They do not update data base and are rude customer service. If this company has to solicit deceased pepole for business, along with disrespecting family by continuing mailings, how can this be a reputable company. This company should not be taken seriously.AutoProtect USA LLC
Date: 08/21/2024
We apologize for the inconvenience and regret to hear about your dissatisfaction. To address your complaint, we have taken the following steps:
1. We have removed *************************** from our contact list and marketing campaigns.
2. We will cease all future communications to Mr. ***** address.
Please note that we may be unable to prevent additional mailings that have already been processed. Additionally, while other companies may send offers, rest assured they will not be from us.
If you have further concerns, please reach out to us at *******************************************.
Best regards.Review fromJorge P
Date: 04/26/2024
1 starJorge P
Date: 04/26/2024
AutoprotectUSA has to be the worst vehicle warranty Ive ever seen. Horrible customer service. They are very quick to take your money and when you need the service that you paid for they will give you all types of excuses to not cover you and delay the process. Ive had my vehicle sitting at the dealer for approximately 3 weeks waiting for this company to process the claim so that the dealer can start working on my vehicle. I DO NOT RECOMMEND this company. Dont fall for it. Look somewhere else for better service and better warranty for your vehicle.AutoProtect USA LLC
Date: 04/30/2024
Thank you for bringing this to our attention. In order to address your concerns effectively, could you please provide us with more information regarding the policy you purchased? This will enable us to locate your account and investigate the situation further. Once we have the necessary details, we will do our best to resolve any issues you may have encountered.
It's important to clarify that while Auto Protect USA sells policies and offers information for policy administrators, the actual claim process is managed by your administrator. Please feel free to contact us directly at ******************************************* with any additional information or concerns you may have. Best regards.Review fromDenise C
Date: 04/15/2024
5 starsDenise C
Date: 04/15/2024
Patient, respectful & helpful. Explained things thoroughly, addressing my needs. Made the process easy.AutoProtect USA LLC
Date: 04/25/2024
Thank you for your kind feedback! Were delighted to know that our service was beneficial for you. Our primary aim is to make the process as seamless as possible. If you need any more assistance in the future, dont hesitate to get in touch. Best Regards.
Review fromKaye M
Date: 04/09/2024
5 starsKaye M
Date: 04/09/2024
****** was a delightful, polite, knowledgeable young man who guided me with respect and ***** through what is usually a boring litany of questions and details.AutoProtect USA LLC
Date: 04/18/2024
Thank you so much for taking the time to leave such a kind review! We are delighted to hear that you found ***** knowledgeable and pleasant. Ensuring our customers have a clear understanding of the process is always a top priority for us. If you ever need assistance again in the future, please don't hesitate to reach out. We appreciate your support!
Best Regards
Review fromGary J
Date: 04/09/2024
5 starsGary J
Date: 04/09/2024
Good customer service nice and generous At explain different options that are could use very good.AutoProtect USA LLC
Date: 04/25/2024
Thank you for your positive feedback! We're glad to hear that you found our customer service helpful and informative. If you have any further questions or need assistance with anything else, please feel free to reach out. Best Regards.Review fromPearl T
Date: 04/08/2024
5 starsPearl T
Date: 04/08/2024
The agents were very helpful. I'm happy to say. Thank you all so much. Sincerely yours,*******************AutoProtect USA LLC
Date: 04/25/2024
Thank you, *****, for your kind words! We're thrilled to hear that our agents were able to assist you effectively. Should you need anything in the future, please don't hesitate to reach out. Best regards.
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