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Resurgent Capital Services LP

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287 Customer Reviews

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  • Review from Vincent P

    4 stars

    03/20/2025

    I was very pleased with the customer service and the efforts made to make the payments manageable. The difficulty was with my bank allowing the payments to be withdrawn directly from my account, so it took a bit to get it set up and I was a tad unhappy about the lack of alternatives to process the transactions. Suffice it to say that I look forward to clearing my debts and improving my credit score.
  • Review from Cheri J

    5 stars

    03/15/2025

    I love this company they have been helpful and understanding while I pay my cc debt.

    Resurgent Capital Services LP Response

    03/19/2025

    Thanks for taking the time to leave a review, *****. We appreciate your feedback!
  • Review from Rebecca D

    5 stars

    03/14/2025

    This company makes paying back debt easy and manageable. I'm thankful.

    Resurgent Capital Services LP Response

    03/19/2025

    Thanks for taking the time to leave a review, *******. We appreciate your feedback!
  • Review from Patrick B

    5 stars

    03/12/2025

    I'm very thankful for the help of getting my debts straightened out

    Resurgent Capital Services LP Response

    03/19/2025

    Thanks for taking the time to leave a review, *******. We appreciate your feedback!
  • Review from Eva M

    5 stars

    03/11/2025

    This company has been easy to work with They are very professional. I would recommend them.

    Resurgent Capital Services LP Response

    03/19/2025

    Thanks for taking the time to leave a review, ***. We appreciate your feedback!
  • Review from Elizabeth S

    5 stars

    03/10/2025

    Resurgent has made it easy for me to pay down my debt.. They worked with to come up with a payment I can afford. I recommend anyone to work with them.

    Resurgent Capital Services LP Response

    03/12/2025

    Thanks for taking the time to leave a review, *********. We appreciate your feedback!
  • Review from Akram H

    1 star

    03/08/2025

    This is an extremely predatory business that exploits people facing hardship due to disasters. Despite repeatedly disputing this issue through ********, they continuously find ways to reinstate the account on my credit report as a means of blackmail and taking advantage of the situation. Their customer service is appalling—I even attempted to negotiate with them, only to be arrogantly informed that no matter what action I take, they will always manage to put the debt back on my credit report. Their representative explicitly said that no effort on my part would prevent this from happening. This kind of behavior is unacceptable and unethical.

    Resurgent Capital Services LP Response

    03/13/2025

    Thank you for bringing this matter to our attention. If we are able to identify a customer relationship, we will reach out confidentially to resolve the matter as appropriate. Alternatively, you may contact Customer Service at *************** 
  • Review from KATHLEEN Q

    5 stars

    03/05/2025

    This company was wonder working with me greatly appreciated. Very professional and easy to work with.

    Resurgent Capital Services LP Response

    03/06/2025

    Thanks for taking the time to leave a review, ********. We appreciate your feedback!
  • Review from Mary M

    5 stars

    03/04/2025

    I am so thankful that you have given the opportunity to solve this debt. You have made it so easy to do. Thank you so much.
  • Review from Darcie E

    1 star

    03/03/2025

    I had excellent customer service for the past year, but this week was a different experience. After losing my debit card, I called to provide my new card number to prevent my payment from being late. Unfortunately, the representative, Kendra, was very rude. The person I spoke to before her just hung up on me. Most people don't even take the time to call and update their information, so I don’t understand why it’s so difficult for customer service representatives to be polite and helpful. What is this world coming to?

    Resurgent Capital Services LP Response

    03/04/2025

    Thank you for bringing this matter to our attention. If we are able to identify a customer relationship, we will reach out confidentially to resolve the matter as appropriate. Alternatively, you may contact Customer Service at *************** 

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