ComplaintsforMidas

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On or around end of 2023 I took my truck into Midas and they gave me a diagnostic for my left axel, in which I had them fix for around $530 Another issue occurs with my vehicle where my engine light is on, so I pay Midas for another diagnostic they stated it needed a tune up, so instead of Midas doing the tune up, I had another mechanic a little cheaper do a tune up on my truck but, that wasnt the issue. So I spent another $1200 on a tune up that wasnt needed. I decided to take my vehicle to Midas and ask them a quote for ALL the other issues they stated needed to be done to my vehicle from there last diagnostic, plus new summer tires, they quoted me $6847.44 thinking it would take care of it he issue!!So I had them go ahead and fix EVERYTHING they said NEEDED to be done for my vehicle to run fine. They told me in the midst of having my vehicle and that NOW my engine light is blinking and there is oil contaminated with coolant and that it is my head gasket, in which I didnt understand why there diagnostic didnt show that when this whole time the way my truck was running was caused by THAT issue, they stated they do not work on engines and I need to go to an engine specialist!! So after paying them thousands of dollars, now my vehicle is at an engine specialist, and checking all the work Midas did.First of all because Midas recommended I go to an engine specialist and spend more money, come to find out, they NEVER added oil to my vehicle, I told them to do an oil change and the manager told me there is no need for the be because the oil will be contaminated but there is plenty of oil!! The new mechanic is telling me there as absolutely NO oil so I was driving with no oil in my truck!! And after adding oil, there was no contamination so they dont understand what Midas is talking about!! Now I have to spend another $138 for a new diagnostic because MIDAS said so!! And the new mechanic is telling me its not my head gasket!! It needs a tune up!!

  

  Business response

  07/22/2024

  Vehicle first came to us on 8/2/23 with a service request of replacing LF CV axle. (no diagnosis was done) We replaced the CV Axle and noted that the vehicle needed a lot of additional repairs that we documented on the repair order. One of the noted items was that the coolant reservoir was empty. Wet topped off the coolant and suggested the level be monitored. At that time, it was also noted that the check engine light was on. This is the link to inspection that was provided to the customer at time of **********************.  ***********************
  On 3/8/24 the customer brought the vehicle with multiple dash lights on, and we charged $127.44 in diagnostic fees. We found engine misfire codes as well as an exhaust manifold that was leaking. This is the link that was provided to the customer at the time of diagnostic **********************. ************************ Customer took to another repair facility to have the recommended work done.
  On 6/21/24 customer brought the vehicle back wanting to get the previously recommended repairs done. Before doing the repairs, we made the customer aware that the coolant was again low, check engine light was flashing, and the coolant looked to be oil contaminated. Customer wanted to proceed with the repairs,and they would address the other noted issues.  
  Sounds like the vehicle is at another repair facility and they are recommending a tune up which was already done by another repair facility based on what the customer said. We have left customer multiple voicemails and will discuss further if the customer returns our call. Will also offer to reinspect our work and our findings coolant contamination.

  I can be reached at **********************

  *********************;

  Customer response

  07/22/2024

   
  Complaint: 21960037
  
  I am rejecting this response because:
  
  Sincerely,
  
  Bo Ram So

   

  after everything I no longer feel comfortable with Midas touching my vehicle, there reviews are horrible, and after everything Ive gone thru with them and doing everything they told me I needed to do and it still not fix the issue, also they never stated they werent specialists, there modo even states they are specialists, but have no ***** under the hood, everything they fixed is secondary, but also stated it absolutely had to be fixed when it didnt?! 
  

  my whole thing is I take my vehicle to Midas. They give me a diagnostic. They constantly tell me it absolutely needs to be fixed, but they also do not state that it has nothing to do with the engine that they are fixing when it is my engine that is the issue, so I spent almost $7000 fixing things that did not need to be fixed. Maybe it is my fault for not knowing what Midas actually does, but isnt it their job to disclose that the things that need to be fixed on my vehicle was not the main issue? And they did not leave me any voicemails or have contacted me I updated my contact information Previously, so I dont know who they are contacting and leaving messages with I will show proof of my call logs 

  Customer response

  07/24/2024

  After I rejected the response, I did contact Midas, and they stated they will refund me the $2500 and will send me a check tomorrow, so I am emailing to let you know they are fixing the issue and wanted to clarify this to you and to pls drop the complaint.
  
  Thanks so much.
  ***** So

• Initial Complaint

  01/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  They still haven't contacted me about my over payment

  

  Business response

  01/30/2024

  Spoke with customer and agreed to refund cost of the diagnostic and inspection fee. 

  Customer response

  01/30/2024

   
  Better Business Bureau: I accept the refund but still disappointed in the way the employees actrd
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** People's

• Initial Complaint

  02/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My truck was towed to Midas in Eagle River on Jan 7, 2023 because it wouldn't start. I was told they would get me an estimate for repairs needed between 1/9 and 1/11. No estimate was received until I contacted the store on 1/19. For the first delay the manager ******, said that he would take a "few hundred off", for lack of communication. I reviewed the estimate and called the store on 1/20 at 9am to approve the work. On 1/31 at ****, I received a call from ****** informing me that no work was completed because nobody called to approve the work order. Due to this error, ****** said he would take about $600 off of the work for a total of $2100. I did not approve the work to get started and intended to have my truck moved to another shop. I called 2/1 and ****** said work had started and the parts were in and the work would be completed by Feb 2 at 5pm. On 2/7, I called again for a status update and ****** said again that the work was not completed citing "***** bolts". Manager ****** was again unavailable and ****** stated the work would be completed by 5pm on 2/8.

  

  Business response

  02/20/2023

  I spoke with ****************, explained what happened and apologized for the delays and our miscues and offered an additional discount and after our conversation **************** indicated he was ok with the outcome and I believe this matter to be resolved.  If **************** has any other issues or complaints, please have him contact me.  Thanks

  ***********************

  Owner Midas ****** 

  ***************************************

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 29, 2022 I had scheduled a October 5, 2022 appointment at Midas on ************************** in order to replace 4 Rear Parking Sensors on a 2013 Ram **** Truck. I would be supplying the parts. I was quoted $165.00 on Labor for replacement of the 4 Sensors on September 29, 2022 at 10:43 AM. I received confirmation of this as well in writing. This customarily would be a ***** minute job as these Sensors are plug and play and are held in by a clip. I know this for a fact. I was willing to pay the $165.00 even though I found the quote a bit high. I arrive for the October 5, 2022 appointment and am informed by the Midas Representative at the Counter it is 2 hours of labor to replace the 4 sensors at a cost of $300.00. This is unacceptable and is a classic example of "bait and switch". I left feeling disappointed by the business and the way it was handled by the employee made me feel uncomfortable due to the encounter.

  

  Business response

  10/13/2022

  We apologize for not getting the initial quote correct and our intention was not to get the customer in and change the price, however the initial quote was incorrect and looks like we quoted front sensors not rear sensors.

  We explained this and apologized for the inconvenience.  

  Customer response

  10/13/2022

   
  Complaint: 18171115
  
  I am rejecting this response because: Midas made a "material misrepresentation". The business caused me stress and aggravation. The Midas Representative at ************************** lied and stated replacing the rear parking sensors is a full "2 hour job". When in truth it takes ***** minutes. I do not trust Midas at **************************. In the end I got the work done by another business a Mobile Mechanic Service (same day) at a cost of $120.00 which is far less then the $300.00 Midas was trying to charge. I am dissatisfied with Midas at ************************** and in my opinion, the business lacks integrity and candor. Its also worth mentioning that in the past this business has also failed to honor Midas Coupons that even list the business location address on it and which was valid. The business practices by this entity is unacceptable. 

  If you or someone you know has a legitimate complaint against Midas I encourage the complainant to file a report with the Better Business Bureau and/or *************** ********** of *** Consumer Protection Unit. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my vehicle at another shop to have a leaking front differential repaired. The shop told me the differential was leaking because of a related failure in a recently replaced CV joint, and that I should call whatever shop (or business) originally replaced the CV joint to see if I had warranty coverage before he proceeded. I called this Midas, and they informed me on the phone that CV boots had a lifetime warranty. The young lady on the phone even put me on hold to "verify that I had a lifetime warranty" on the CV boots. So I paid my $150 inspection fee at the first shop and moved my vehicle across town to this Midas. When I dropped the vehicle off, she again confirmed that the CV boots were covered by lifetime parts and labor warranty. A couple hours later, I received a call from the store manager informing me they had taken apart the area needing repair, and found that the differential needed replacing. Additionally, he informed me the CV boots would need to be replaced as well, and they were NOT covered by warranty, as I was initially told. He also informed me I would owe another $150 for their diagnosis of the problem. All of this totaled $3220. I could have stayed at the original shop, and gotten the work done for a similar price, but because they claimed I had warranty originally, I paid an extra $150 to a second shop. THIS IS JUST WRONG. I paid to pull vehicle out of another shop because I was told I had warranty, and then had to pay a second diagnosis fee to learn what I already know was likely the issue based on the first diagnosis. This is the wrong way to go about getting business!! One other thing...If you do choose to take your vehicle to this Midas even after reading this, be aware of what vehicle repairs they recommend to you. This shop recommended I have my shocks and struts replaced, because they were OEM and had more than 80,000 miles on them. This was just wrong too, because I had a different Midas r

  

  Business response

  08/29/2022

  To Whom it may concern,              
  
  BBB Complaint – ***** *****
  Thank you for forwarding the complaint from Mr. ***** *****. We are aware of his frustrations and complaint, and I have personally spoken with him to explain the situation. 
  Mr. ***** seems to have 2 primary concerns and I will address them both.  First, he says we told him there would be a lifetime guarantee on the CV Joint replaced at Midas in Texas about 3 years ago.  While I do not know exactly how the call went, how the question was framed, or the response given by our Service Advisor, we do not intentionally mislead customers regarding warranties.  It is very challenging to accurately provide a quote over the phone and we do our best, but we make sure we provide an estimate and get approval for that estimate prior to performing any work.  We did also reach out to the Midas in Midland Texas where the work was performed to verify there was no lifetime warranty that they offered, and the shop called Mr. ***** to explain and clarify the warranty PRIOR to us doing any work. 
  Mr. ***** also is frustrated that we charged at $150 diagnostic fee to verify the work needed to done and feels that we should have relied on the other shop’s diagnosis.  For us to warranty our work and make sure we do a professional job, we do need to diagnose the vehicle ourselves.  While we can appreciate that he doesn’t want to spend more than he must, it is important that the vehicle is correctly diagnosed.  It is important to note that we did identify that the differential needed to be replaced as well. While we didn’t see the other shop’s estimate for repairs, Mr. ***** only called about CV Joints, so not sure if the other shop identified the differential or not.  Also, when we gained approval for the work, it included the diagnostic fee. 
  We anticipated Mr. ***** may attempted to have issue the amount charged due to his lack of a clear approval of the work when we spoke to him over the phone and texts with him so we were very clear in our correspondence what the price was and that we needed his authorization prior to performing the work which we received.   He responded after getting the price quote “Please proceed with the two CV axles and the front differential only.  Do not do the brakes at this time. “   In closing, we will not be issuing a refund or credit as we performed the work, we quoted which was approved for the amount we quoted.  
  If you have any questions, please let me know
  
  Regards
  Jeff L******
  Owner Midas AK

  Customer response

  08/30/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  

  I understand I accepted the work.  This does not change the fact that the only reason I pulled my vehicle out of the first shop was beachside I was told I had warranty at Midas by old Seward location’s employee.  I then confirmed that I had warranty when I dropped off the vehicle.  It cost me money to pull my vehicle out of the first shop, which I would not have done had I known I did not have warranty at Midas.  It wasn’t until after my vehicle was disassembled and a second diagnostic had been performed that the Midas on old Seward informed me that I did not have any warranty.

  Sincerely,
  
  ***** *****

• Initial Complaint

  02/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my van to have the oil leak and transmission leak fixed spent over 3 thousand dollars and the leaks still leak and belt came loose because of the leak and they wanna charge me for the serpentine belt replaced but there is nothing wrong with the belt it came loose because of the oil leak. It just not right and suspicious because they want to keep charging me for nothing and the van still the same condition if not worst.

  

  Business response

  03/09/2022

  Customer came into our shop on 12/09/21 and wanted us to diagnose a severe oil leak. 
  We found several oil, transmission, and coolant leaks. 
  Customer authorized some of the repairs but not all the suggested repairs.
  Customer brought vehicle back on 2/4/********* the serpentine belt fell off and customer thought it was because of oil leaking again. Vehicle was brought in for inspection and we found that the previous repairs were done properly, and the only leaks were the previous declined work for the transmission. 
  The reason the belt came off is not because an oil leak but was because of a failed belt tensioner.
  In the interest of customer relations, we installed a new tensioner and reinstalled the customers belt at no charge.

   

  Customer response

  03/09/2022

   
  Complaint: 16810554
  
  I am rejecting this response because:after all disagreements i still paid them the amount they demanded and gave me his word that he was going to fix all the leaks and they are responsible for the damage caused to the serpentine belt tensioner pulley 
  
  Sincerely,
  
  ********************* ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩