Complaints

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  12/4/2023 $1343.72 I did not understand why the vehicle needed an oil change when I dropped29.95 the vehicle off, the oil level was at 80%. When I pick the vehicle up the oil level was at 80%. I was charged $29.95 for complete lube, oil and filter service, I was charged $54.90 for 5 qts of oil, and $10.95 for oil filter. I believe that nothing was done because this is the same amount of oil that I get for a regular oil change and the oil level is at 100%. I was charged $65.00 for the battery, starting, and charging system test but there was no printout with the diagnosis of the engine. I was charged for the gasket set twice, $105.07 and $93.56. I know for a fact that everything you need in the gasket cover set because I purchased one this year. I believe some of the repairs quoted on the invoice were not done and it looks like the invoice just was a list of things with off the wall prices. I spoke with the mechanic, and he was going to send me pictures. I did not recieve the pictures, so I went up there a day later and the office personnel sent pictures, but it was not my vehicle. Yes, I also mentioned that the oil was not change and the mechanic said he reset the oil gage to 80%. Very important when I returned to the business for answers, the mechanic was not at the business. I have use this business in the past and had great service. I would like the owner to get involved and I am requesting a refund for services not rendered and other things.

  Business response

  12/10/2023

  To whom it may concern: After closely reviewing the video footage of the entire repair of the vehicle, ALL items billed for, parts and labor are correct. The photos taken are indeed of this vehicle and were damages caused from previous negligent repair proceedures causing damage to the front bank valve cover. As for ghe two gasket sets, one valve cover gasket set includes both valve cover gaskets and the other set includes the upper intake manifold gaskets. The upper intake manifold must be removed and reinstalled in order to access the valve cover gaskets underneath it. The oil change was performed due to the fact it was extremely dirty and smelled of raw fuel, as well as to ensure no other contamination was present in the crankcase. I do apologize for any misunderstanding from our staff.

                 Sincerely, 

                       *******

  Customer response

  12/17/2023

  My question is that, if the oil was changed at 80% why after 6 days the oil level dropped to 70%. I drive my car less than 100 miles a month. I have documentation to provide where ********************** changed my oil in September. I had the car towed to this location 2 weeks ago and the oil level from September to December was at 80 %. You said you changed the oil with 5 quarts and set the level at 80%, when Lithia changes my oil they used 5 quarts and the level is 100%. The oil was not changed and I demand a refund. Also, I checked with Napa, a new alternator with a business account is not $600. The used alternator core was returned and the business received a refund for the returned, I am demanding  that refund back as well. I am sure I was overcharged for some work that was not done.

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