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Business Profile

Electrical Contractors

Intel Electric

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9 Aug 2024, by telephone, I orally hired Intel-Electric to, on 12 Aug 2024, extend an existing inside single-phase 240 volt circuit (powering a receptacle on an inside wall) a short distance (about 5 feet) into my carport to power a Bridgeport-brand vertical milling machine. Intel was to supply and install a receptacle to mate with the plug on the ***************** cable. I stressed that the Bridgeport cable should obviously exit the receptable in the downward direction.On the 12th, before he left, I complained to Mr. ******* about the receptacle being rotated 90 degrees such that the **************** cable exited the receptable to the right, interfering with my homes only exterior door, which is obviously not safe (i.e. a trip hazard). See enclosed photo. I advised Mr. ******* that I would be calling this to the attention of the Municipality. The Municipality promptly came out and filed a Notice of Violation (enclosed) dated 20 Aug 2024. In addition to the cord trip hazard, the Notice points out:1.The receptacle supplied by Intel is rated for 20 amps (on the existing 20 amp circuit), while the Bridgeport has a 50 amp plug.2.The receptacle supplied by Intel is not a GFCI (ground fault circuit interrupting) receptacle, which is required due to the receptacles outside location.3.A permit should have been pulled before commencing work.4.Due to Mr. ******* prior violation within a 5-year period, the normal $1,000 fine is doubled.

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