Complaints

This profile includes complaints for Bailey's Furniture Outlet Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bailey's Furniture Outlet Inc has 6 locations, listed below.

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  Bailey's Furniture Outlet Inc

  350 W Intl Airport Rd Anchorage, AK 99518-1101

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  Bailey's Furniture Outlet Inc

  1916 S Cushman St Fairbanks, AK 99701-6610

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  Bailey's Furniture Outlet Inc

  6637 Arctic Spur Rd Anchorage, AK 99518-1549

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  Bailey's Furniture Outlet Inc

  35618 Kenai Spur Hwy Soldotna, AK 99669-7626

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  Bailey's Furniture Outlet Inc

  350 W International Airport Rd Ste 100 Anchorage, AK 99518-1101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased three recliners from ******** Furniture and was encouraged to buy a furniture plan for $260.00. I opted for the 5-year protection plan with the leather recliners in October 2024. Since then, the for position mechanism has broken, and a stain has appeared that cannot be removed - issues are covered under the Plan. I contacted the provided 800 number and was directed to a, ********************, which is not user-friendly and requires me to enter my credit card for $1 to receive further assistance. I refuse to provide my credit card for $1, and as a result, have blocked. All I want is to file a claim that I paid for in good faith.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 04/30/23 $2000.00 If I could do negative 10 stars I would.Their sales people will lie straight to your face, managers act like that's "not how they do business". This a load of ****.I bought a loveseat, couch and recliner from them. ********************************* was our sales associate.It began with him being friendly and helping ** pick out what we like and what we don't. We after 3 days, and multiple trips to the store, we settled on a 3 piece set. A love seat, couch and recliner. We bought it because we were promised 3-5 days and we would have at least the love seat as the other two items were on back order. We were told the other two items would be there end of May. Over 5 days later, no word. So I called and found out it was gonna be.... Who knows how long. I raised h*** *****'s manager got involved. ***** ended up driving to ******* himself to pick it up and deliver it straight to our apt. Cool that was nice but never should have happened.Fast forward to the end of May. No word at all from them. I check in to see and estimated arrival date. It moved from end of MAY to sometime between mid JULY and end of AUGUST... ***** no exact date or even month My wife and I were told numerous lies to our face just so ***** could get a sale. And I know it's sales, people BS. But the thing is Baileys operates their business in this manner and does not care that WE the CUSTOMERS, pay their bills. If I'm dropping thousands of dollars on this WHY AM I BEING LIED to. Be honest with your customers .After speaking with a "manager" the last few hours our options came to going into the store and picking out new furniture after we already have one piece. So now they expect our home to look ridiculous with brand new mismatched furniture or we spend more money to get the same value as we already purchased. They have no respect for their customers or their needs.We are now stuck with a loveseat because we cant return do to return policy and not having the Original packaging.

• Initial Complaint

  Date:05/25/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased two recliners in Sept 2022, by Nov they were broken down. Called business was refferred to a ***************************. He said I had to use my extended warranty. They declined and said no we were within a year and the manufacturer warranty had to be used. I relayed the info to him , his response was he will do nothing until the extended warranty agrees. 6 months later and nothing . The chairs are even in worse shape . *** contacted him several times and nothing. We lived 2 weeks ago so we took the chairs to him to take back. He refuses ! He took photos and said he was going to get ** a credit but nothing . We have followed up and the parts he claimed were ordered have not . Always excuse and no customer service . This business needs to be closed

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** Home Furnishing in ****** is engaging in deceptive sales practices. We were told that the recliner couch set we purchased in February 2023 was covered by a one-year warranty and encouraged to buy the 5-year protection plan which we did. We were told that if any repairs were needed, a service agent would come to our house to repair the damage and if it couldn't be repaired on-site, ******** would take it to the shop for repairs.In mid-March open the motorized began malfunctioning. I called ******** and was referred to their Service Manager. I explained the problem and was told I would either have to bring the unit in or pay $95.00 to have it picked up. I am a senior citizen and neither have the physical capability nor way to transport it. I was informed that despite what I may have been told by the salesperson, it was the policy to charge for pickup and delivery.I was never advised during the sales process that I would have to pay an additional $95 for each warranty call that required servicing at their shop to repair. I discussed this with the Acting/Assistant Manager and voiced my corner about the deceptive charge and asked her to either have someone come out to inspect the unit or to waive the pickup/delivery charge. She refused, saying, the policy was the policy. She referred me to the Service Manager, who again refused to come and inspect the unit. He also refused to waive the pickup/delivery charge. I called the Acting/Assistant Manager back to voice my disappointment with what I received to be a deceptive sales practice. She cited the store policy she again refused to waive the pickup/delivery charge and indicated that she had no authority to change the policy. I asked to speak with whoever had the authority to change the policy and was directed to the owner in *********, who she indicated was out of state for a week.I called the ********* office and was informed the owner was unavailable and transferred to his answering machine. I left a message on the owner's answering machine. Explaining the situation and requested a call back to discuss the issue. I then called back to ask when the owner would be available and was transferred to another person in the service department. I explained the issue to him . The representative told me he would look into it and get back to me. That was last Thursday (04/20/23). I am still waiting for a call from either the owner or the service representative I talked to.I feel like I am getting both the runaround and being ignored. I offered to return the unit but was further advised it was against store policy to accept returns. Supporting document on request.

• Initial Complaint

  Date:12/31/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely no damages to the shipping boxes, I opened the box took the chairs out to find damages to one chair. Contacted Baileys Furniture to request a reimbursement for the chair and owner ******************* would not accept responsibility and blames all responsibility on airline. When asked for reimbursement she said no

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased furniture (dining room, kitchen, family room) in Feb. of 2022. We purchased the protection plan on the furniture and reported and submitted photos of the couches that were scratched by our grandkids and asked to have them repaired, as the protection plan covers this type of damage. They had us send pictures via email and over several months of asking for a response, I finally got the store manager to confirm that they denied our claim saying the damage was due to pets. I never told them I had pets or that the damage was from pets, that my grandkids scratched the couches with toys and objects that damaged them. We believe this is a VERY unethical way of conducting business, as we purchased the plan but they never even came to see the damage, much less notified us of their decision...I had to wait months for their answer, which ultimately was that they would not be repairing the furniture. When you purchase $8,000+ of furniture with a damage protection plan, you expect to have the damage taken care of. I expect a call from ******** to let us know when they will be sending someone out to make the necessary repairs.