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Business Profile

Jewelry Stores

Claire's Stores Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Claire's Stores Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Claire's Stores Inc has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Claire's Stores Inc

      800 E Dimond Blvd # 147 Anchorage, AK 99515-2053

    • Claire's Stores Inc

      8700 NE Vancouver Mall Dr #115 Vancouver, WA 98662-7923

    • Claire's Stores Inc

      2301 Lloyd Ctr Portland, OR 97232-1313

    • Claire's Stores Inc

      3355 SW Cedar Hills Blvd Beaverton, OR 97005-1310

    • Claire's Stores Inc

      5280 41st Division Dr Fort Lewis, WA 98433-0000

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* the manager is very rude and she was having *** behind the counter while customers were around and is super disrespectful to her staff. It's unsanitary and smells like mold and urine. She has boxes all in the walkways and never cleans the store is verbally abusive to everyone.

      Business Response

      Date: 02/25/2025

      Hello *****,

      Thank you for reaching out, and we deeply apologize for your recent in-store experience at our Claire's location. We take your concerns very seriously. Your feedback has been shared with our field team, who are directly responsible for overseeing the services provided by our store associates and managers.


      We have asked our field team to immediately review your experience and investigate the behavior of the store manager. Please know that we do not tolerate any behavior like this, and appropriate action will be taken.


      Regarding the concerns you've raised about the cleanliness, unsanitary conditions, and verbal abuse, we will ensure that these are thoroughly investigated. Our goal is to provide a safe and welcoming environment for both customers and staff, and we are committed to addressing these issues.


      Again, we sincerely apologize for the inconvenience and distress this has caused. Thank you for bringing this to our attention, and please rest assured that it will be thoroughly reviewed.

       

      Thank you,

      ****** *. 

      Customer Answer

      Date: 02/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    Claire's Stores Inc is NOT a BBB Accredited Business.

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