2 Customer Reviews
Review from Kristy D
1 star04/11/2023
I used to work there and I LOVED my job. Me and my boss had a good relationship! So I thought. I had to end up quitting after my maternity leave because I didnt want to leave my baby. My boss was so good to me until that happened. She literally glared me and my baby down in ******* passing by to the point where it made me uncomfortable. I worked there for two years but the minute I had to chose myself first I was treated like dirt. It makes me beyond uncomfortable to be a patient there when I was thinking about going there for some nerve damage problems after my pregnancy but now I do not feel comfortable with a director like that walking around. She is beyond catty and unprofessional. Plays favorites and drops you the minute you are no value to them. I cant imagine me going there as a patient and her glaring at me like that again.Review from Kathleen L
1 star01/11/2022
Received a referral. Looked up website to be sure ******** was accepted. Sent message to scheduling. No response 3 days later. Left VM. No response. Left another VM. Received a call back telling me they stopped taking ******** a year ago but neglected to update website, "Sorry." In the mean time I am in pain. What terrible customer service that is probably indicative of the rest of the service they provide. This is false advertising and very misleading. This is from their site: AKNC accepts ALL types of Insurance including ********, Medicaid, VA, Workmans Comp, MVA, Personal Injury, Project Access, all Commercial Carriers and we provide a Sliding Fee Schedule for Uninsured Patients.
Alaska Neurology Center, LLC Response
01/13/2022
Better Business BureauJanuary 12, 2022 BBB Complaint ID: ******** We apologize that you feel our website has false advertising and is misleading according to our websites statement: **** accepts ALL types of Insurance including ******************* VA, Workmans Comp, MVA, Personal Injury, Project Access, all Commercial Carriers and we provide a Sliding Fee Schedule for Uninsured Patients. This statement is correct as we do accept ********* Currently, we are not taking on any additional ******** patients. We still have established ******** patients that we **** ******** for. I hope this clarifies the misunderstanding. Our intent would never be to mislead our patients or community.We do value your feedback and thank you for your time. If you have any additional questions, please feel free to contact our management team directly.Sincerely,*************************, MBA Practice Manager Alaska Neurology Center LLC ******************************************** 907-565-6000/************ P ************/************ F
Customer Review Rating
Average of 2 Customer Reviews
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