We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Packaging Service

The U P S Store # 2206

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Packaging Service.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    01/26/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Started on Nov 3rd 2023 I sold my msi gs66 laptop To the company in the photos They received only a iphone its now been 3 months I put in claims with *** I have talked to general managers no one wants to help. The person who sent the phone has no come in and wondered what happened as well *** asked for the original receipt I gave them it for the lap top I want my money back or my laptop but new news was they fire the employee that handled it but still no money or resolution for me not even any contact so I am seeking help from the BBB

    Business response

    02/12/2024

    To whom it may concern, 

    We have been working with *****, *** claims, *** corporate and The UPS Store HQ in regards to his complaint. It has taken time to go through the process. Mr. ****** has been in contact with our general Manager who has kept him up to speed with the process. We are currently working with the UPS Store insurance to file the appropriate paperwork to get the customer paid out for his claim. It is a unique situation and the steps need to be followed. We are continuing to work and resolve this issue with the customer. 

     

    Customer response

    02/18/2024

     
    Complaint: 21202596

    I am rejecting this response because: They said they would call me last week to fix the issue and never called.

    Sincerely,

    ***********************

    Business response

    02/26/2024

    To whom it may concern,

    The third party insurance adjuster is responsible for making contact with Mr. ******* The claims process is very specific and follows guidelines to ensure each customer is adequately compensated. We do not have control over this process but are working with Mr. ****** and The UPS Store insurance to try and resolve this matter as soon as possible, however we must work withing the policy as outlined by the insurance adjuster. We do apologize for the inconvenience. 

    Thanks, 
    The UPS Store 2206

    Customer response

    03/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 25

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

12110 Business Blvd Ste 6

Eagle River, AK 99577-7798

Visit Website
(907) 694-7447

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.