Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previous complaints on this company, all over waiting for a product I ordered 2 months ago, and have yet to receive it, the tracking company is a fraud, I have been sending emails back and forth to wigsis, which they insisted that they sent my order, even showing that my supposed order was I transit, 2/6/25 as the last showing then when I inquire again yesterday 2/15/25, about why it's taking so long, the company sent me tracking info, showing it was delivered to pelham my address, but I don't live in ******, I haven't gotten anything from them, and if you look on the tracking website, it showed that it was supposed to had been delivered 1/29/25, when just last week it had it still in transit, then basic nfo, saying delivered to my mailbox in ******, that is not my address. I have attached pics of conversation and tracking info. It is fraudulent, I paid for my item in good faith, and the seller hasn't sent my item, it's all fraudulent. I have been waiting since last year for my purchase, the seller always sending emails of untruths. I want my money back. This site has defrauded me.

  Business Response

  Date: 02/17/2025

  Hello
  We have already replied to you.
  The logistics information shows that the package has been delivered.
  You said you haven't received the package. We are verifying the situation with the logistics company and will notify you via email as soon as we receive feedback.

  If you have any other questions, please feel free to contact us via email.

  
  wigsis

  Customer Answer

  Date: 02/22/2025

   
  Complaint: 22949140
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/27/2025

  Hello
  We have already sent your package, please check our email.

  Please wait patiently,if you have any other questions, please feel free to contact us via email.

  
  Best Regards
  wigsis

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22949140
  
  I am rejecting this response because: i told them more than once in the email I wanted my money back, they cannot be trusted to get me the product I paid for, false tracking info etc. I want my money back, please check emails I sent this company.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/07/2025

  Hello,

  We are so sorry for letting you wait so long time.

  We make a new one and ship to you, you will receive it in a week

  Thank you for your patience and understanding

  *******

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 22949140
  
  I am rejecting this response because: th3y reguse to give me my refund, they keep doing the same thing, I want my money back, nothing else, this seller can't be trusted, I want my money back, i shouldn't have to wait half a year about this, it's wrong.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/21/2025

  Hello,
  After the customer emailed us saying that the package was not delivered, we immediately contacted the logistics company and received feedback that the package was delivered. But the customer insisted that she did not receive the package, so we agreed to send her another one and sent her the logistics information. Until now, we have not received any response from the customer, and the customer did complain directly to ********************.

  We do not understand why the customer did this. Please ask ******************** to review our email communication records.Thank you!

  If the customer have any questions, please contact us directly by email.

  wigsis

  Business Response

  Date: 03/28/2025

  Hello,
  The customer's order has been successfully delivered, and we have sent her logistics information twice but have not received a response from her.
  Customers do not contact us every time, but communicate through BBB.
  Please ask the customer to pick her package after seeing this message.
  If you have any questions, please contact us via email!

  wigsis

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a wig from Wigsis and it is not what was described on their web page. I emailed them and they said they sent me a refund for $40.00 but I did not receive it. I have a thread of 35+ emails with this company. Unfortunately I read about issues with them after I purchased it. I ordered a lace front wig. The wig ha no lace on it and it is the wrong colour. It has been awful communicating with them. All the problems I've read here and elsewhere are very similar to the problems I have had with them.

  Business Response

  Date: 08/20/2024

  Hello, according to your request, we will refund you $40 as compensation.
  We have sent you a refund voucher, but you still insist on not receiving the refund. We asked you to contact the bank customer service to verify the situation, but you did not respond and only made a complaint.
  Please try contacting your bank's credit card customer service. We have provided you with a refund voucher with the refund tracking number. You can contact the bank to inquire.

  *******

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22118326
  
  I am rejecting this response because:Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. I have not received any money from Wigsis. They keep saying they sent it but have not. I have repeatedly asked them to show proof and they keep sending info that does not pertain to me.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/04/2024

  Hello, we refunded you 2 months ago and provided you with your order number, bank refund certificate, and refund transaction number. But you insisted on not receiving the refund, and we asked you to contact your credit card bank to verify, but you refused to contact the bank.

  Please contact your credit card bank and provide us with the refund certificate we sent, and they will inform you of the destination of the refund.

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22118326
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******************************,Your order #TA240319C4527 has been updated to: Processing Many thanks for your purchasing from WigSiS.com! Your order #TA240319C4527.We are writing to inform you that your order has almost completed and can be dispatched around March 27, 2024 - March 30, 2024. We'll send you the tracking number after shipment. Thank you for your understanding and patience!You can check the status of your order by logging into your account.If you have any questions, please feel free to contact us at ********************** .Your order #TA240319C4527 Placed on March 20, 2024 12:54:28 PM PDT ItemSkuQtySubtotal Grey Curly Wig Layered Lace Front Shoulder Length Shagy Curls Wigs size: Petite(P) colour: 60 smxpjj5381$131.00 Gorgeous Wig Stands HW180041$4.00 Exquisite Wig Brush HW180051$5.00 Wig Caps HW180011$4.00 Subtotal$144.00 ************************ Discount (15PAGE)-$21.60 Grand Total$122.40 BILL TO:******************************* ****************************************************************************************************************************************** T: ********** SHIP TO:******************************* ****************************************************************************************************************************************** T: ********** The wig received was a piece of poorly made very thick synthetic material and does not look anything like the product that I ordered and paid for. I contacted them immediately and they refused to accept a return and refund to me. They offered a partial credit of 15% to reorder another wig which I do not want. Their **************** Rep ******* said there is nothing that they can do for me if I do not accept the partial credit to buy another wig.

  Business Response

  Date: 05/15/2024

  Hello, if you are not satisfied with the product, we accept returns, exchanges, and refunds. We have sent your email and provided you with a return address. Please contact us by email, thank you!

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21712311
  
  I am rejecting this response because: I want them to send me a PREPAID Self Addressed Label to return the wig. I am a senior on limited income and can not afford the extra cost to send the wig to *****. I was under the impression from their sit that they had USA FACILITIES. ALSO 
  THE STIPEND OF $40.00 is insufficient when I sent them $122.40. I feel that they send inferior products to scam us out of our money.
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/24/2024

  Hello, we have agreed that you don't have to return the goods and bear the freight. We give you a refund, and the refund has arrived at your account.

  Customer Answer

  Date: 05/24/2024

  Accepted $40. Not happy but too tired to keep fighting. They do not honor their warrantee or product. They advertise American but are ***** . Buyer Beware

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ****** and didn't recieve for month Looked nothing like pic immediately emailed costumer service. No invoice or return address was given in bag. Many emails exchanged they wouldn't give me address to return wig and said they would give me $25 when I paid. ******

  Business Response

  Date: 05/11/2024

  Hello, because you are not satisfied with wigs. We have proposed exchange, partial refund or return. We have also sent you a return address. Please check your email and let us know your response via email.

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #TA240411C2297I placed order on 4/11/24 and received item on 4/29/24. On 4/30/24, I sent an email to ********************** to explain that I was not satisfied with the color of the wig but also the fact there was no paperwork in the box at all (i.e how to return item if dissatisfied with order). I requested information about how to return wig and get a refund. There have been several exchanges of emails between customer service and myself. I have sent the requested pictures and the only responses I have received are suggestions of offers to resolve this issue...NONE of them are satisfactory to me. All I want is to return the wig and receive refund of $139, which is what I paid for it. The website states: REFUNDS We are glad to tell you that If you wish to receive a refund, your unsatisfied items can be partial or full refund depends on the situation, You should state a specific explanation and clear corresponding photographs documenting the reason for the return. Returns will not be accepted without prior approval from ***************** Please allow ********** days from our receipt of the returned goods for a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect on your account. The original shipping charges will not be refunded. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us. The suggestions offered through emails from the company are not satisfactory resolutions to me. They are not in line with what the website promises. I have some supporting documents but I don't know how to Upload.

  Business Response

  Date: 05/11/2024

  Hello, because you are not satisfied with wigs. We have proposed exchange, partial refund or return. We have also sent you a return address. Please check your email and let us know your response via email.

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21695088
  
  I am rejecting this response because:

  I do not think their offer is fair.  I want a full refund of $139 and I agree to return the wig to ***** at a cost to me of $61.  Then  I expect to see a credit on my credit card account that was used to pay for the wig.  I do not expect them to deduct any shipping charges from my refund because they advertised Free Shipping to mail my wig to me. At least, I should recoup around $80 which is a lot better than anything they have offered so far,

  I believe the way they do business borders on fraudulent business practices and I believe it is wrong. 

  If there is anything else I need to do, please let me know.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/22/2024

  Hello, we gave you the return address and refund options. You did not respond to our email. Please email us about your choice.

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a wig on February 12th. The wig arrived on March 12th. I ordered the wig for my father who has cancer and is going through chemo. Upon open the box, I quickly realized it was a womens wig. I emailed the company on March 12th and informed them it was the wrong wig. I sent pictures to confirm. The *** number was one letter different than the one I wanted. They asked if I wanted to exchange or refund. I asked for an exchange. They then said I needed to pay another $45 in order to get the correct wig! Why do I need to pay more when they messed up the order. I told them Im not paying so they then told me to pay only $15. I again said no. I asked for a refund and they said they could only refund $15. Im not understanding why they are asking for more money. The wig was ordered for my father to wear to an event. Since the wrong wig was ordered, I had to pay for another wig from a different company for my father to use. This company is a scam. They sent the wrong wig and are demanding more money to get my correct wig! I have been going back and fourth with them since March 12th and given them number its opportunities to correct the situation.

  Business Response

  Date: 04/15/2024

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver:***************
  Address: 0519, No.1 Building, Zhongxingcheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230000 
  T: 8613739277679
  
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $50.It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21565571
  
  I am rejecting this response because:

  I am not paying extra to ship back wig when the company messed up the order.  The mistake is on their part and they should be paying for shipping not the customer. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/20/2024

  Hello
  Because you made a chargeback, so the capital has been frozen, please close the claim case first, and then we can refund you $50.
  Thank you for your cooperation.
  
  
  Best Regards
  Mildred 
  
  

  Business Response

  Date: 04/20/2024

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver:***************
  Address: 0519, No.1 Building, Zhongxingcheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230000 
  
  T: 8613739277679
  
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $50.It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a wig 12/19/23 - short blonde w roots Received wrong wig 1/5/24 - wrong blonde and no roots Wig not like photo at all. Wig Sis claimed it was a factory shipping error and offered options which did not include sending the wig in the photo on their site or a full refund. They offered return and exchange for a different wig or 15% credit.I searched the image of the wig and found it on a another website with a copyright on it. See images attached.I refused the options offered and asked for a 100% refund based on their use of a false image.

  Business Response

  Date: 01/12/2024

  Hello, dear consumer

  we accept returns, exchanges, or refunds. I have sent you an email, including the return address, please check it.

  wigsis

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB, I am writing to you in reguards to a wig purchase that I made." WigSis" ORDER# TA231021C0153 sku tsmh004 colour: same as picture. SKU BK46010A The wig finally came to my house Monday Nov. 6th 2023, I right away opened it as soon as I took the wig out of the box, it was obvious it was NOTHING like what I ordered. The wig is a joke, the bangs are cut way up the forehead and the wig is not even the color pictured, a light reddish. This wig looks NOTHING like the picture that they stated it would look like. So I right away put it back in the box it came in and e-mailed WigSis for a good address to sent it back to. That was all in a matter of what 15 min. Later received an e-mail back from a ***** from WigSis. She wont send me via e-mail the address to send the wig back to. She states I need to send pictures of the wig. No I am unable to do that. I have a flip phone which does not connect to my lap top. That is bologne anyway. I want my full refund!!! I have Aleopeaca Areata so I wear wigs because 17 years ago my hair fell out. The wig that they sent me, I wouldn't even consider wearing to a costume party. UGLY, they should be ashamed of themselves to have sent this wig to anyone in the first place. And to have the nerve to charge $163.00 I will be looking for my credit card that was used for this purchase to be reimbursed the $163.00 That you BBB, I so appreciate your help in this matter. *********************** BLESSINGS

  Business Response

  Date: 11/09/2023

  Hello,

  If you do not like the wig you order , we would agree you to switch it to another one style.

  As a discount , you can exchange it to a more expensive wig (which price is not over $220).

  Is there other one style you like on our website?

  Please advise.

  *******

  Business Response

  Date: 11/09/2023

  Hello, 
  We are so sorry for all the trouble and inconvenience brought to you.
  Please kindly understand that the wig you ordered is customized, not in stock . We spend  a lot of time and money on this wig, the prime price for this wig cost us very high. Please consider our position.If you return it to us, we won't resell it or use it.
  If you just return it, we will face a big loss, the return wig will be useless to us, please consider the exchange offer again?
  *******

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20841144
  
  I am rejecting this response because: I want my full refund back!! Never would I purchase another wig from WigSis. They need to take responsibility in this matter. Who sends a wig out like that? Terrible!
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/15/2023

  Hello,

  This is our return address:
  Receiver: ***********
  Address: Room ********************************************************************,
  Hefei City, **************, ***** 
  Postal Code: 230011
  Phone Number: ***********
  
  

  The item must be in new condition. Please send it back by ************* Postal Service(USPS). Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount. Please also provide the returning tracking number to us.
  If you decide to keep it, we'll refund you $80.  It's cost effective. Please double consider.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  *******

  Customer Answer

  Date: 12/26/2023

  Hi I am continuing the resolution of getting my money back for this wig which was clearly not what I ordered. My computer battery failed during this period, and it's taken almost a month for BEST BUY to get the right battery put back into my lap top and back to me. I have also been ill for the past week and a half. I am now able to move forward with this claim. No I am not accepting $80.00. I want the full $163.00 that was paid for this wig. This has been so very ridicules. This company obviously cheat people. I am asking for my full refund of $163.00 and the address to send this joke back to. Thank you ******** in helping with this matter. Blessings, ***********************

  Business Response

  Date: 01/13/2024

  Hello,
  We are so sorry for making you so angry. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230011
  Phone Number: 18956560706
  
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $80. It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  *******

  Customer Answer

  Date: 01/13/2024

  Dear BBB, I am asking to see in writing that this company WigSis will refund back to my card used in this wig purchase of ******. This is not the wig that was ordered! It's a joke! Why the h*** would I want to keep something that was never what I ordered!! Quit playing games! I want my $****** and a clear address of where to send this disaster back to. How many other people has this company scammed? Thank you BBB for all your help in this matter, Blessings, ***********************

  Business Response

  Date: 01/24/2024

  Hello, we communicated with you as soon as possible, but you did not reply to our email. We have provided you with a return address and compensation plan. Please check your email *********************** Thank you!

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 20841144
  
  I am rejecting this response because: Dear ******** with BBB. They have not put in writing that they are giving me my full refund of $163.00, they are still playing games.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/17/2024

  Hello, we contacted the customer through email a long time to give her a refund or she chose to return the item, but the customer did not reply.
  Please view the customer's mailbox.

  Customer Answer

  Date: 02/17/2024

   
  Complaint: 20841144
  
  I am rejecting this response because: My contact with WigSis is through BBB only so, it's on the up and up. This wig was never tried on, as soon as I took it out of the box it was obvious that it wasn't what was pictured or what I ordered. I am asking for a full refund. Not a portion of what I paid. This is what was sent to my personal inbox, they want to refund me a portion of what I paid. You would be cheating me out of the money I spent. I need to buy another wig I have Aleopecia and have been waiting along time now for my refund. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/29/2024

  Hi, we provided you with the solution, we accept returns and refunds. Please check your email  and reply to us.thanks!

  Regards
  *******

  Customer Answer

  Date: 03/01/2024

  Dear BBB, a ******* is corresponding with me via my e-mail. I will answer my e-mail. If they don't give me the full amount back that I paid for this wrong wig. I will be contacting you again at BBB. Thanks for the help in this matter. BLESSINGS ***********************

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-12-2023 I ordered a wig from wigSis.com for $103.00. The wig was supposed to be brown. When it arrived on 10-31-23 I found the wig to be bright red and I wanted to return it. I never was able to find the return policy on the computer. I took me around in circles and never gave me the information. I found an e-mail: ********************** on one of the e-mails they had sent and when I told them that I would like to return the wig, they told me that the address on the box was not a return address and they asked me to sent a photo of the box and wig, which I did. They kept sending me e-mails, offering me 15% of the price I paid and discouraged me from shipping the wig back to them. They said that it would take a long time to send it to ***** and that a lot of mail gets lost and they wouldn't be able to refund anything at all. They kept urging me to take the 15% and keep the wig. They never gave me a return address. The last e-mail I received offered 25. (I don't know if that is dollars or percent). I told them that I would like a complete refund or I would turn them in to the BBB/If I am not able to get the money back, I would like it if you could do something to warn others not to order anything from wigSiS.com.I really appreciate your help in this matter. I am mad at myself for falling into a trap like this.Thank you!

  Business Response

  Date: 11/07/2023

  Hello,

  Deeply sorry for this, if we finally fail to solve this issue, I will forward the return address,
  but it is just the return shipping fee is too much, we had to face the risk of parcel lost on the way, we can only refund when we get the parcel, so we want to solve the issue by offering refund, hope you can understand.
  If you are not satisfied with the refund we provide, then how much do you want if you can keep the order??
  *******

   

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20838145
  
  I am rejecting this response because: I am not interested in keeping this bright red wig and therefore I am requesting a full refund of $103.00. I have had many dealings with businesses in ***************** and there has never been a return or refund problem.  I did not know that your business is located in *****, but I believe that your return policy should be stated clearly on your website. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/15/2023

  Hello,

  Here is our return addresss

  ********
  Address: *********************************************************************,
  Hefei City, **************, ***** 
  Postal Code: 230000 
  T: 8617353733673

  The item must be in new condition. Please send it back by ************* Postal Service(USPS). Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount. Please also provide the returning tracking number to us.
  If you decide to keep it, we'll refund you $40.  It's cost effective. Please double consider.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  *******
  
  
  
  
  
  

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20838145
  
  I am rejecting this response because: I believe that you are not being honest in the way you conduct your business.

  I would like to close the case, because I don't think that we will reach a satisfying conclusion.  I would like to encourage you to establish an open and honest return policy for your business.  I donate the $40 to you and wish you a Happy Thanksgiving.  I pray that the ******************* will turn your hearts to Him and give you the desire to serve Him faithfully in all you do.

  May the Lord bless you.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/21/2023

  Hello,
  I am very sorry that I have caused you so many problems and inconvenience. 

  Please send back as that address, then send us the tracking number.

  When we receive it, we will refund you in full, thank you

  *******

• Initial Complaint

  Date:10/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 9/22/23 Amount paid $106 *********** (WIG SIS) committed to provide a wig The dispute- I never received the product (wig)I have tried corresponding with the company to no avail.I have not received a tracking number I saw the advertisement on the internet.

  Business Response

  Date: 10/27/2023

  Hello 
  We are so sorry for making you so angry. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230011
  Phone Number: 18956560706
  
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $45. It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******