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Business Profile

Athletic Apparel

Auburn Tigers Team Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

This profile includes complaints for Auburn Tigers Team Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Auburn Tigers Team Shop has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed on 9/9/24 for multiple items. Business stated in their website delivery in 4-7 days. After 7 days I began following up to find out status of order as it was pending from the day after order was posted. Repeated email response from the company by multiple individuals stated that the order was pending. Nothing more. I asked repeatedly for an actual person to contact me and a clear understanding of whether they had to actual product ordered and the responses kept coming back that the order was pending. All attempts to speak to someone have been denied.

    • Initial Complaint

      Date:09/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a shirt on 06/23. I got an email saying I could pick it up on July 4. I picked it up a few weeks later as I was out of town. When I got the shirt home it was a size larger than I ordered and so returned it with the shipping label. I filled out a return for with reason being it was the wrong size. They said I would receive a refund in 3-5 business days. No refund showed up so I called and they said give a few more days. That was a week ago. I have pictures of my shipping label and the return form I signed because they could not do the refund at the time. The cost was 14.35 plus tax. I know it is a small amount, but this is a shady business. They have a sign that says no cash and no receipts given.

      Customer Answer

      Date: 10/01/2024

      The manager of the store called about a week after I made the complaint with BBB.  She finally gave me a refund.

      thanks for your help

      *****

    Auburn Tigers Team Shop is NOT a BBB Accredited Business.

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