Complaints

This profile includes complaints for Hayley Management Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hayley Management Co

  1943 S College St Auburn, AL 36832-5894

• 

  Hayley Management Co

  1716 Catherine Court-A Auburn, AL 36830

• 

  Hayley Management Co

  PO Box 3634 Auburn, AL 36831-3634

• 

  Hayley Management Co

  930 Ave a Auburn, AL 36830

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son and his roommate rented from Hayley Management for an apartment this past school year- unfortunately we had to choose an apartment in a very time pressured situation as their dorm at ****** was suddenly unavailable/condemned starting the school year. Upon move in of their unit, we noted several items on the check in form, which was even provided to us after- documenting large holes in the walls, spray paint on floors, all blinds damaged, broken toilet seats, etc. Besides the lack of painting, the place was filthy and needed cleaned- Upon move out, this company is trying to charge us for these same items- keeping the $1400 security deposit and charging $814 more for the same items ($900 for painting) that they never did upon move in. We offered documentation of these things as well as offer of a settlement (as it was never painted before they moved in) to no avail, and now they are threatening a collection agency. This company is unethical and dishonest and has a poor reputation - but should not be permitted to extort money without recompense.

  Business Response

  Date: 10/29/2024

  The Security Deposit Dept has been dealing with this issue and is still awaiting the proper paperwork or evidence to review. The owner of the property is willing to look at a reasonable settlement offer despite the pictures of the 2023 and 2024 move outs not being in agreement with the tenant/father's account of the facts. Move out instructions are included in the lease and emailed to the tenants before move out in hopes that tenants will leave the property in good condition so that the maximum refund of deposit is attained. Despite pictures being shared no reasonable offer has been received nor the proper paperwork and evidence has been sent. 

  Customer Answer

  Date: 10/30/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  Thank you for your communication.  There was an attempt to deal with this company in a rational, fair manner, including providing detailed information about the damage that was present upon move-in, well described in my letter to them as well as listed on the pre-existing damages form upon move in.  This form describes large holes in the walls, as well as lack of finished product, including spray paint on the floors, all blinds damaged, and broken toilet seats.
  First of all, this is obviously a ridiculous state of move in- further company is now trying to charge us for these items.
  
  The settlement offer I suggested was to at least negate the painting charge of $900 as it was clearly never done prior to my son moving in (nor any other items fixed noted).  This way they keep their entire $1400 security deposit but not unjustly charge us an additional $800+ .This offer is more than fair concerning the state of the damaged, unpainted unit upon move in- just to be done with this ordeal.

  
  The company responded to this by stating they were sending us to collections.

  
  A quick search online will show this is a common tactic for this company, and people need protection from such aggressive predatory tactics.

  
  Thank you for your time,
  
  Sincerely,
  
  ***** ****** **

  Business Response

  Date: 10/30/2024

  We are sorry that some tenants feel as though their offers are always fair to the owner despite not providing the proper paperwork or evidence as requested. Move out instructions were sent twice to the tenants to help them recover the maximum amount and avoid excessive charges.  The company seeks to find offers to satisfy tenants and owners. Sometimes this will not work and next steps must be taken.

  Business Response

  Date: 11/01/2024

  The debt was paid in full without being sent to collections/court. Account is now closed in good standing with a zero balance. 

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $1700 deposit not refunded after move-out. I have been in an ongoing (months) dispute with HMC about my deposit refund for weeks. First, they did not send the check at all, and I it took weeks to get them to “re-send” the check. Once it finally arrived, it was short several hundred dollars. There were cleaning fees and other items on the bill that absolutely should not have been charged. I left the unit cleaner than when I moved into it— empty, dusted, swept, and mopped. I took videos and photos upon move-in AND move-out. I am in the process of trying to file a dispute, which they will ONLY discuss on email and refuse to address via phone. I have requested for a drop-box which I can submit my photos and videos (files too large to email) but the extremely unprofessional deposits department has stopped replying. I called about this, and they said they won’t do anything about it and that I can just go to court. I live 8 hours away in ******* school now but will have to make plans to tend to this. This company has been extremely unprofessional and ******. They are probably of the worst in Auburn/Opelika.

  Business Response

  Date: 10/18/2024

  The former tenant has contacted the ******** ******* ****. and has been responded to on multiple occasions with the last being 10/14. That department provided the ******** ******* Dispute form that must be filled out in order to continue the process. The former tenant indicated "I will be filling out the dispute form" and the department is waiting for that before continuing the process to hopefully solve this matter. Leases and disputes are all handled in writing and everything is being done in accordance with the lease that the former tenant signed.

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had numerous problems with Hayley Management in the past as well as ongoing. They purchased a property that I was living at halfway through a lease from a different landlord. I never signed a new lease even after being coerced to do so since I already had one. As soon as they purchased the property they threatened us with a $600 pet deposit which was previously paid to the old landlord with an additional $100 daily charge until it was paid. I called and explain the situation to them but was met with sarcasm which then turned into threats of being evicted. This went on for a week until they finally gave up after repeatedly asking them for proof of me signing a lease with them that says I need to pay a new deposit. This seemed to have caused retaliation on their end since fixes that I inquired about never got fixed. I finally moved out and got the unit professionally cleaned and thought I was done. I was shocked to find that I have been charged around $2,000 for different items that weren’t an issue until 3 months after move out. The most expensive item was paint. I was assured by my old landlord that she would not be painting or “fixing up” the unit after move out since we took great care of it. I have contacted Haley Management yet again and I wasn’t surprised when I was met with more sarcasm and threats. I then asked them to produce this non-existent lease that they seem to have and was met with sarcasm yet again.

  Business Response

  Date: 11/01/2023

  All security deposit disputes are handled in writing at [email protected]. Mr. ***** has contacted that department and they have responded back asking for a dispute form to be filled out. That form has not been submitted by the former tenant. If the form is submitted the entire file will be examined along with move out pictures to determine what charges can be reversed. The security deposit department looks forward to trying to settle this dispute. 

  Customer Answer

  Date: 11/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon moving out i may have left a few bits of trash and possibly the drain, but as fair as paint and materials that they’re charging me for is completely incorrect, the apartment had water damage due to something that was not caused by me or anything within my control or power, i even reported the issue when it was first noticed to maintence

  Business Response

  Date: 05/08/2023

  Any deposit disputes are handled in writing at *****************************. At this point, nothing has been sent to that department. We look forward to hearing from this former tenant and we will check move in form and follow the lease that was signed. Hayley Management

  Customer Answer

  Date: 05/08/2023

  
  Better Business Bureau:

  As per move in, and during the walk through it was made aware that there was no damage prior to moving in, and several calls were made pertaining the water damage as i didnt cause it, nor anything i may have done.

  Customer Answer

  Date: 05/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: As per move in, and during the walk through it was made aware that there was no damage prior to moving in, and several calls were made pertaining the water damage as i didnt cause it, nor anything i may have done.
  
  Sincerely,
  
  ******** **********

  Customer Answer

  Date: 05/08/2023

  As per move in, and during the walk through it was made aware that there was no damage prior to moving in, and several calls were made pertaining the water damage as i didnt cause it, nor anything i may have done.

  Business Response

  Date: 05/08/2023

  All complaints need to be filed in writing at *****************************

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into one of Hayley managements 1BR units for my first year of college. I was there less than a year. We had to do a thorough cleaning on the kitchen upon move-in. Other than that the unit was in acceptable condition. A couple of initial repairs were submitted and repaired. We deep cleaned it thoroughly when we left and installed new blinds. We received a bill of $812 which was my $700 deposit and an extra $112. They stated it was for cleaning, painting, carpet cleaning and tub not draining properly and stove eye replacement. I followed the proper protocol for disputing a deposit refund. I sent pictures of the clean apartment and explained some of the charges were items that were there when I moved in. Wall plates missing, slow tub drain, and stove eyes. They responded with "paint was beyond normal wear and tear (it wasn't) and sent me a picture of a bag of ice in the freezer and a sign I purposely left hanging on the laundry room door that says "laundry" to cover a missing slat. There was one gray mark on the wall and some paint peeling on the trim. They claimed that was beyond normal and denied my deposit refund or credit. I had already rented another unit from them and paid the deposit. When I drove 3 hours to move in, it wasn't ready. They did quick unprofessional repairs and sent the cleaning lady back. You can feel the dents in the laminate from the floor underneath. The flooring was cut bad, every door has large gaps and the trim was installed badly and not painted. The entire kitchen had grease and grime build up on cabinets and it was full of roaches running in and out of the appliances. I did not receive prorated rent as per the lease. My mom missed days of work traveling back and forth when the unit wasn't ready. Moving truck had to be delayed. We had to fight for pest control which we are told we will be billed for. I am requesting $1200 in prorated rent, deposit from previous rental and expenses incurred from delayed moving and travel

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/06) */ Security deposit disputes are always handled in writing at ***************************** to ensure that all disputes are in writing. Pictures are given very often to tenants that claim the unit was "clean". When a unit is not cleaned tenants are charged for re-clean and/or trash removal. All this is stated in the lease and move out instructions. Obviously there were items left in the ***** and there was paint damage. 4 new stove pans were installed along with plug plates. The tenant did not turn in a move in sheet at time of taking property and did not list any "pre-existing" damages. Therefore tenant is responsible for damages. Consumer Response /* (3000, 7, 2022/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent a picture of ONE black mark on the wall a sign on the laundry door and some ice in the freezer and charged me $827.00. The lease says beyond normal wear and tear. It was one mark on the paint. Plug covers were missing when I moved in and stove eyes were dirty when I moved in. I purposely left a laundry sign on the slatted door that was missing a slat. Even with those few items the charges don't add up to $800+. That unit was ready to rent the day I walked out. The unit I was scheduled to move into on 6/15 is still having repairs. Even after moving in 2 weeks late due to it not being ready. I am owed my deposit back. A scuff, some ice and a nice sign does not warrant keeping a deposit. Business Response /* (4000, 9, 2022/09/09) */ We thank BBB for what they do. It is very difficult to make every tenant happy especially if they don't read or follow the lease with regards to move out procedures. We are dealing with a lease that has been approved by attorneys and no tenant is not forced to sign a document. We always regret when tenants feel they are not treated fairly. The vast majority of tenants are happy with their experiences and we are thankful to those that pay what they owe. Owners know the risks of renting to potentially irresponsible tenants but we try to minimize that as best as we can by following state and local laws. Consumer Response /* (3000, 11, 2022/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I followed the terms of the lease. I was in fact taken advantage of. People do not come on here to report businesses for fun. It's very inconvenient but had I been treated properly, I would not be upset. And there would not be so many similar complaints as mine on here and in the online reviews. You should work on customer service and regardless of the previous dwelling I did not receive a prorated refund for the days of the new apartment not being ready. The first page of the lease states that rent will be prorated should the unit be delayed in being ready. All in all customer service is extremely poor and they are taking advantage of the college kids. Sad that Auburn reputation is tarnished by this inadequate rental agency that can't make their tenants happy. Business Response /* (4000, 13, 2022/09/14) */ We certainly can not provide lease without tenant approval. The tenant has the lease and can provide it and we are OK with that. Consumer Response /* (3000, 15, 2022/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) No action has been made by Haley management, therefore my complaint remains the same and unresolved. They know they are not operating ethically and I don't expect that to change. I'm still requesting the refund I am due.

• Initial Complaint

  Date:07/07/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a placed from Hayley Management in 2019. We left and turned in both sets of keys in ******* of 2019 and with footage of the home in pristine condition. The manager Jerry******* claims there was $1,100+ damages caused in the months of ****************** 2019 because that's when our lease ended. However, the home was unoccupied and there were no damages other than basic/ minimal wear and tear. The house itself was sitting on a cracked slab and was sliding slowly into the creedkbed there in ***********, Al. I have been now charged over $3000.00 in order to move out of that house and we lived there for only than 3 months. I was stating the facts to the secretary on the phone today *******************2 and she was immediate to get defensive and screamed at me not to "threaten her" when all I stated was that I had video evidence that we left the home in pristine condition and that I had video evidence that we weren't in the home after **********, 2019. I later asked to be called back by the management team, which never happened so I again had to reach out to Hayley Management myself. ***********, I again spoke with Jerry******* who was incredibly rude when I stated the facts to him that I needed the companies evidence of the damages we supposedly had left. He responded and said that the company was "extremely busy and they would get to it when they had time because it happened back in 2019." He wasn't helpful considering I am trying to find new housing in a new city and this is preventing me from doing so; we left the place in perfect condition like I said and was never notified about being sent into collections either because of course, I payed everything in FULL! He told me today over the phone *********** that I was already charged $1,515 in 2019 for damages, so why was I charged AGAIN? I would like the second half of the payment back to resolve this issue because I have put it on my credit card in order to find new housing. Final Payment was $1222.21.

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/07/08) */ We appreciate any tenant that pays off damages that the owner of the property received while tenant was in property. All tenants are told that any security deposit inquiries should be made in writing to *****************************. Bills for tenant damage are forwarded to the address provided by the tenant or if not provided by the tenant to the last previous known address so that the ******* may forward any damages due. This was was paid in full by tenant. Consumer Response /* (3000, 7, 2022/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) On ************* I called Haley Management to ask why I owed money on the property that we left in pristine condition and how to inquire about those damages. I was then told by John******* to send an email to the Haley management team and so on ******* 2022, I did. I wanted to see photo of video evidence of receipts, or basically trying to incur about the supposed damages left at the property I rented through them in *******************. I didn't receive an email back. I have uploaded to this website most of the evidence, detailing that the payments were made, the keys were turned in, and we were not on the property. The landlord has yet to reply to my email and it is now the *********************. This turmoil and this mark on my credit report is preventing me from getting steady housing. I have a flawless renting history and I have a excellent credit score aside from this ************************. *rent from them at your own risk*