Complaints

This profile includes complaints for Landing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Landing

  17 20th St N Ste 100 Birmingham, AL 35203-4026

  
• 

  Landing

  535 Mission St San Francisco, CA 94105-2997

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for short term leasing at one of the Hello Landing facilities for a 2 month contract. The first week was ok, but afterwards I started to have issues with the residence. When I reported the issues they began to make excuses. When I pushed the issue, they said they would look into it and it has still not been fixed. There is no water pressure in the apartment so I cannot wash dishes and have been unable to use the shower for over 1 week now. I have paid all amounts due up front and no one is fixing the issue.

  Business Response

  Date: 01/29/2025

  Ms. *****: 

  First and foremost, we apologize for any inconvenience or distress. Landing does not own the property and this is a property-wide issue. We are not responsible or liable for the property's maintenance issues, however, notwithstanding that fact, we have been in contact with the property and their maintenance team, and will continue to contact them, until this is fixed. Thank you for your patience. 

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22862055
  
  I am rejecting this response because:

  I was told that I could move to a different unit at the same facility at my expense. If this is a property wide issue, then how are other units not affected? This response is inconsistent with what Ive been told. I was also told that someone came to my unit yesterday and fixed the problem but when I got home from work, no one had been here and nothing was fixed. At this point they are telling me information that is untrue. If Landing is not responsible for the issue at this unit, why is their name on my leasing contract? If the facility is in fact independent of Landing they must have some kind of agreement in order for Landing to be able to lease their apartments so I still find Landing responsible because that is the company I paid. I will in fact report the complex as my next agenda. 

  
  Sincerely,
  
  ********** *****

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company used took money out my father's bank account Hello ********************** refuses to provide documents showing who authorized the money to come out of his account. My father has been going back in forward with his bank, BOA and Hello Landing's bank **************** and no one will show documents (ACH form) showing who signed the form. This started July of 2023 and still no resolve.

  Customer Answer

  Date: 12/11/2024

  ******* ****** is my father's name.  It was his bank account that money was taken from. 

  Business Response

  Date: 12/16/2024

  Mr. ******: 

  Thank you for reaching out via BBB. We take your complaint seriously, however, you do not provide enough information for us to adequately investigate your allegations. We do not have your father's name listed on a reservation. Please email me at ************************************* to provide more information to understand what happened here. Thank you in advance for your cooperation. 

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** rents offers short-term furnished rentals. One of their key selling points is a flex lease, allowing tenants to stay until they wish to give notice to leave. I signed such a lease in April 2024. In July 2024, landing emailed me to say their lease on my apartment was ending on 8/31/24, that I'd have to move out, and "we encourage you to stay in your current home until the lease end date". Naturally, I planned to move out on 1 September. On August 20, landing emailed me to say I had to move out by 11am on August 27. In a call to their customer service line, I was told this was so that they could "de-install" the apartment. I tried to explain that this was very short notice to arrange a second, earlier move out. Landing was completely un-budging and insists I must move out on August 27. Meanwhile, landing has also charged my credit card for the full month of August -- ie through August 31.

  Business Response

  Date: 09/16/2024

  The customer entered into a flex lease agreement, in which Landing provided consistent quality and flexibility. July 2024, *** ***** was given sufficient notice, nearly two months (60 days) before his lease was scheduled to end August 27, 2024. Client was communicated clear move-out details, and understood the process; which meant that the apartment was set to be available September 1, 2024. August 20, 2024 the tenant was provided a reminder notice that the lease was ending on August 27, 2024, and encouraged to stay in the current home until the lease end date. The client requested to move out on September 1, 2024. Landing granted client's request by agreeing to a new move out date of August 31, 2024, one day prior to the "de-install" date. Landing made an exception for *** *****, allowing him to stay beyond the lease term. Landing accommodated the client to it's full capacity by agreeing to extend the move out date. Landing properly charged the client for the full month of August. Landing remains committed to providing the best housing accommodations and flexibility.  

  Customer Answer

  Date: 09/19/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Landing's description of the notice given is completely untrue:

  I was given notice on 7/22/14 -- that's not 60 days' notice -- it's less than 40.

  The email notice I received told me the end of Landing's lease on the apartment was 9/1/24 -- in the absence of any other information in writing, and on the basis of a call to Landing's customer service line telling me so, I assumed 9/1 was my move-out date.

  I was given no indication that I'd have to move out on 8/27 until 8/14 -- that's less than 14 days' notice.

  Landing's customer service and logistics concerning their retreat from the California market was a shambles.

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Landing or Hello Landing has been nothing but a nightmare. My husband and his company have started using their corporate apartment services as they take jobs all over the **. I had heard of some issues from coworkers during a stint in ******, ***** (wrong apartments being advertised and showing up it not matching the listing or price), but thought we would give them a chance while he had a 6 month job located in ********, ******. First month was fine. By the second month, I had to reach put to request a longer stay since the job wasn't staying on schedule. The Landing happily agreed to extend it and would get back to me on final price and details. Within 24 hours I wake up to a large $4k charge on my credit card from this "business " . Naturally, I reach out as to why my card was charged without authorization or approval on an agreed amount and changes to an existing lease or contract. It takes days of nonsense messages, everyone attempting to figure put why and also the increased pricing that was incorrect. I finally had to remind them this was a fraudulent charge and if it wasn't corrected I would seek swift legal action. That got someone motivated and responded that they "accidentally " charged me not once, but twice for the extension to our stay. WOW! Come August, month 3, they failed to pay the rent for this place (mind you I pay in advance for every day we are here!) - Eviction notice on my door for all to see. Lastly, they had a host scheduled on a wrong day to replace a TV who rudely yelled at me and my husband for not allowing entry and then The Landing contacts me about my behavior? I look forward to them attempting a non-legal move out statement at the end of my stay. I work in corporate rentals and will sue the pants off them while reporting their practices to the *** & local HUD - STAY AWAY ! They advertise under ********** BnB, just look for The Landing or Hello Landing

  Business Response

  Date: 09/18/2024

  After investigating the situation, Landing found that the member displayed significant hostility towards the host. Client used obscene language and excessive profanity. The member also refused to talk to an employee, citing discomfort with speaking to someone not based in the **** Her behavior was notably problematic. Staff reached out to the member to confirm whether the TV issue had been resolved, and to inform her that the rent payment issue had been rectified. Landing worked with her on a resolution and did so within the deadline she provided. However, when she responded, she mentioned her intention to file a complaint with the BBB and did not address whether the TV issue had been resolved. 
  

  Further, once the host arrived to deliver the TV, member refused the service. The leasing office did not want the host to leave the TV. Therefore, the member asked host to return at 5pm. The host returned at 5pm, as requested by the member. Seemingly, there was missed communication regarding a new appointment time since her husband was leaving for work. The complainant became aggressive with Landing's host, causing intimidation. Landing's host texted the complainant that they would need to reschedule with someone else due to the "intimidating behavior". The client then responded via text "you go *bleep* yourself. Look forward to this with the Landing. Go get *bleeped*".

  Landing has continued to attempt an amicable resolution between all parties. Member has been resistant to accept any courtesy funds for approval of another third-party's services. After member was able to speak to someone based in the ****, member refused a refund offered after this incident. The TV issue remains unresolved. Landing has remained professional and committed to providing exceptional leasing services.

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22153807
  
  I am rejecting this response because:

   

  The Landing continues to tell mis-truths and is not accurate in their statements - I'm going to attach the emails I have consistently sent including the missed appointments for this TV (that has been completed and was rescheduled by myself within the 48 hours of this incident that their host created (please do take into account the host they hired, yelled names and profanities at both myself and husband before we reacted, there would be no reason for us to do this without the conduct of the individual who created this disaster). The rent payments The Landing has failed to pay timely continue to be an issue as we received another notice stating it was Late, although we pay in advance of the rental periods! The Landing offered $250, I sent back additional questions and since August 19th, absolutely no contact attempts have been made by them further. They are hoping this just goes away, but I do not think so. This is a business that takes advantage of others and doesn't do the services they offer in full. Here is that correspondence : 

   

  On Thu, Aug 15, 2024 at 7:40?AM M C <***************************> wrote:
  
  I want someone at a local (*** based) level and title that has actual decision making power to connect with me now via email. **** reached out at 530am this morning asking if I was available (she checked yesterday on my time zone and stated she was an hour ahead of me). This all leads me to believe I am once again being pushed to a call center located outside the **, which doesn't sit well with me at all. 
  
  
  I expect a response and met with my requests via email by 2pm today (you can figure out my time zone if you take the time to read my actual , original email on this thread).
  
  
  
  
  On Wed, Aug 14, 2024, 7:57?AM ********************* <*****************************************************> wrote:
  
  Hi ****, 
  
  This is ****, Executive Resolutions Manager. I completely understand the frustration and this is far from our expectations. Is there a good time I can call you? 
  would this be the correct phone number?  **************
  
  Please let me know, thank you so much! 
  
  Best Regards, 
  On Wed, Aug 14, 2024 at 6:43?AM ******************* <************************************> wrote:
  
  Hi ****,
  
  I completely understand your frustration and hate hearing about the challenges you're facing with Landing. I am copying @*********************;and @Member Care to look into this asap and follow up with you. I will also share this with our team to see where the breakdown occurred.
  
  Best,
  Bill
  
  On Tue, Aug 13, 2024 at 5:55?PM M C <***************************> wrote:
  
  Hello,
  
  
  I was given your information as someone that can make decisions and further assist with a rather large issue that has impacted my overall experience with the Landing as a business. I am being extremely serious on this matter and my resolution at this time is not only to share to others via online social media , but as well file a BBB complaint regarding a few of these topics (fraudulent charges on my personal credit card without authorization- double charging as well for rent before any approval or confirmation was given, conduct with the Landings "hired" host to deliver a TV and finally a notice of eviction received on my front door by Sky ****** that manages this building).
  
  
  First and foremost, I want a resolution I feel comfortable with before I take to those measures. I find the largest issue your company faces at this time is overall communication and follow-through. 
  
  
  I'm very concerned I'm getting a call from a dispatch/customer service center clearly not located in the *** to handle several serious issues and now have been provided what I assume is a call center manager outside of this as well? If that is the case, I want someone locally or within the *** to speak with further. I've attached some information regarding the false statements on the scheduled time I requested for this TV delivery. Clearly that wasn't followed up with directly by The Landing to this host. She arrived, attempted to deliver and was turned away as we were not home to receive it. Clearly, she was frustrated and not only demanded to be let into a building we were not in at that time, but then proceeded to tell my husband to F off! I called this host directly to find out why she was speaking to my husband this way and she told me the same thing. I reacted to her and although, that wasn't right, I'm not sure who wouldn't have said something back! 
  
  
  Again, I'm not going to go back and forth with someone not capable to making upper level decisions. I do this for a living to monitor and ensure a corporate or publicly traded company (one on the brink as well) is protected with their overall reputation so it will take me no time to have you all feel that impact immediately.
  
  
  I want someone to follow up with me no later then Thursday, 8/15 (by 2PM PST).
  
  
  Regards, 
  
  
  *******************
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7 2024 I was charged $1,495 for the ******* services for 1 month. On June 15th, I was required to vacate my leased property, but was given no options in my local market. I was made homeless indefinetly and forced to rent Hotel rooms and sleep in my car while trying to work my job and find a new place to live. I recieved 1 week of service for the 30 day cycle. I called customer service and requested a refund for the unused days of June, totaling about 21 days. I was told that Landing does not give refunds to Standy members and I would only recieve credits. When I went to redeem the credits, there was again no available properties for me to rent, and when I tried to redeem them in an out of market area, I was prompted to pay $1495 as there is no internal processes for redeeming the credits.I am seeking a refund to my original payment in the order of $1,146.16 because Landing has violated it's own leasing agreement and has also demonstrated unfair & deceptive trade practices as outlined by FTC.1. An unfair act or practice cannot be reasonably avoided by consumers if it interferes with their ability to make decisions or take action to avoid injury. By preventing a refund and preventing a consumer from using their credits, I am monetarily injured by not being able to find reasonable accomadations within a fair time frame. This business practice is designed to harm the end user by preventing them from finding housing accomadations else where.2. the refund policy is designed to mislead the consumer because it is easy to be misinterpreted under the circumstances; it omits and misleads with the use of language of "credits" and "refund" by not defining the terms.3. This business practice is similiar to loan sharking because it locks the consumer into a negative feedback loop in which they can not escape.4. Landing did not take resonable steps to identify other Landing Homes when I was bumped - as stated in the agreement.

  Business Response

  Date: 08/05/2024

  We apologize for any inconvenience. This has been resolved and a refund has been issued. 

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They provided a refund as requested.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been staying at one of their locations for over 2 months. I only stayed this long because I was staying here, recovering from having my tonsils out, was feeling well enough to move out sooner. I extended for a second time, for a couple more weeks because I didnt want to have to move. But the day after I booked the extension, I called to transfer to another location because the ant problem got much worse. I had been having trouble with ants in the apartment since I moved in. I have done everything, sprayed and cleaned constantly but they have gotten into the kitchen cabinets. I can no longer keep any food anywhere but in the refrigerator. It was literally the day after I paid for two more weeks and they refused to even transfer me to another location. After a few days of being put off, saying they would look into it and call me back. They never called back. *** had to call several times over 3-4 days and then they refused to work with me at all. Now I just want to move out and at least get reimbursed for part of it. Now Im stuck here for another two weeks and it is driving me crazy.

  Business Response

  Date: 08/05/2024

  First and foremost, we apologize for any distress caused in your stay. After review of your stay, the first time you reported the alleged ant issued was on the date that you requested to transfer, Saturday, June 29, 2024. The next day, our Member Support Team advised that they placed a work order for pest control. On July 1, 2024, you refused pest control service because of your personal pet. We explained that it was a non-invasive pest control treatment, but you refused and only wanted a transfer. That week, we attempted to find you a transfer, but you already booked different accommodations. We were very communicative during this process and tried to resolve it satisfactorily, but you did not give us the opportunity to properly treat the ants or find you a sufficient transfer. Therefore, we are not issuing a refund. 

• Initial Complaint

  Date:03/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from alcove which is a shared living rental. I couldnt renew my lease so I had to move out March 10th. They have processed a months worth of rent for March in the amount of ******. Not for the 0 days I lived there this month. Because of this my bank account is ****** in the negative and I dont have any money. They knew I was moving out I gave them plenty of notice and lots of emails and tickets about this. Please help me!

  Business Response

  Date: 03/20/2024

  Hi Mr./******************, thank you for reaching out about your Landing experience. I am unable to find an account in our system under the name ************************* with the email address this complaint was sent from. Is there a different name or email address that your account was set up under?

• Initial Complaint

  Date:03/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, my elderly parent with dementia made a reservation using this service (and my credit card) in January 2024. I was immediately notified by my bank and moved towards rectifying and cancelling the reservation on her behalf within the 24 hours "penalty free" as per their terms of service. However, they were completely unreachable and then magically after the 24 hour **** had passed, suddenly I was able to make contact with a representative who said that I'd be responsible for the full amount because contact hadn't been made within the 24 hours. I reached out to my bank (who is still investigating the charges which I've wholly disputed) and now my elderly parent is being harassed constantly by this service and her account has been blocked so I cannot update any of the information (phone number, etc). The reservation booked was never used, I followed all policies to try and ensure a swift cancellation and refund, and yet this service has refused to accept and acknowledge this. They also using swarmy harassment techniques and threats of collections. It's truly appalling. I'm happy to pay some sort of small fee (whatever commission they would have gotten from the booking) because they seem so intent on getting their ridiculous piece of the pie, but I refuse to pay for a service not utilized when it was the company itself that made it impossible to cancel the booking.

  Business Response

  Date: 03/05/2024

  Hi ****************, thank you for reaching out about this issue. As soon as this complaint came through, our team looked into the situation and issued a full refund back to your credit card. I sincerely apologize for the delay in assistance as our team was adhering to policy by not issuing the refund. I hope that you are satisfied with this resolution and we would love to have you as a Landing member in the future!

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As multiple others have complained, The Landing charged me a unfair termination fee. The landing writes vague subleases that do not fully explain the agreement. When I canceled my flex stay due to buying a home, I was charged essentially a whole months rent to terminate my lease. No where in any of the documents I signed stated I had a 180 day commitment that the customer service was going on about. The property manager also failed to show the proof of this. The sublease has a very vague statement, written internally so you will be charged a fee no matter what if you cancel a flex stay. I will share the sublease statement below. I do not care if the landing responds with their standard "you signed it". They were intentionally vague and not open about the terms of the stay, not once in our communication did they warn me about the flex stay fee. Another explain of cooperate greed and is unethical. They are making it that much more difficult for people to find homes in an already hard economic time. DO NOT do business with this company. They make their normal ****************************************************************************************** and good luck getting something fixed, if something in your unit is not working. Also remember they charge a yearly membership fee Your better of working with the apartments directly which is harder because companies like these buy out al living spaces for people. "5.i.i. Member may be required to pay an early termination fee equal to one month's total rent and repay any special offers (e.g., free or reduced rent) if you terminate this Agreement early and (i) do not provide 3o days prior written notice, or (ii) you have a reservation that is greater than six months (including "Flexible" reservations) and move to a non-Landing affiliated home." Even if I do not get my settlement, I hope this helps people stay away from this business.

  Business Response

  Date: 12/27/2023

  Hi ******************, thank you for reaching out regarding your Landing stay. As you stated, we are standing by the policy outlined in our sublease agreement pertaining to early termination fees. As such, we will not be refunding you for that fee. 

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in a 6month lease (ending February 6,2024) with nationwide furnished living company, Landing. I set up a unit transfer on 11/29, to be charged $1701.10. I was charged and then on 11/30, I was charged $1889.42. I called about change in price and was told it actually is even more rent, at $2004. I have attached screenshots of me attempting to open the lease documents- at original quoted price. It will not load, conveniently. I asked for lease to be waived of early termination fee (one month rent at current unit, $2840) since I was misquoted price- with signed lease agreements at $1701.10 They are refusing. I believe I should not be penalized Because I was ready to move and then they changed price. I am asking to not be penalized for early termination fee

  Business Response

  Date: 12/07/2023

  Hi *** *****, thank you for reaching out regarding your Landing stay. When you initially switched from being a Landing Standby member, you booked a reservation in August with a 6 month stay commitment for a unit in Austin, TX. When you later reached out in November to transfer to a different Landing unit in a different state, starting in December, you were provided with the new monthly rate for the new home. In addition to that rate, you were charged an early termination fee for not fulfilling the 6 month stay commitment in Austin, which is outlined in your Landing Direct Lease Agreement. You were then informed that the early termination fee could not be waived if you cancelled your new reservation and left the Landing network. All of this was outlined to you throughout the whole process of trying to book your new stay, and is also outlined in the above mentioned Direct Sublease Agreement. 

  Customer Answer

  Date: 12/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: I did not change the reservation to another
  state. it was still for Austin, Tx I attached the
  lease I signed for $1701. Then, the next day
  the changed the price TWICE- increasing in
  over $300 I believe I should not be charged,
  as I was ready to move in at a certain price
  and then it changed. 

  I only canceled reservation after price changed, after lease was signed
  
  Sincerely,
  
  **** *****