ComplaintsforSafeway Insurance Company Of Alabama, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Was rear ended on May 7, 2024 by a Safeway insurance holder.Filed claim on May 16, 2024 as soon as the accident report was available. Was told, and have the text, that someone will get in touch before the end of the next business day.That never happened, I sent an email, no response.After multiple calls and being constantly redirected to their automated line over and over, I finally got an office number. Got voicemail, left my info, and still nothing. I have been without a vehicle, which was my primary source of revenue, for almost three weeks, and have yet to hear a peep from anyone at Safeway.They make it virtually impossible to get in touch with a real person, and when you do they immediately redirect to the automated system in what is a viscous circle designed to delay and/or make someone give up IMO.Ive never dealt with such an unprofessional insurance company in my life.Business response
06/11/2024
Safeway's insured sold the vehicle prior to the accident and wa snot operating the vehicle at the time of the accident. The operator did not have a policy with Safeway. There is no coverage for this accident.Customer response
06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, the business could have notified me of this the next day instead of ignoring multiple emails and phone calls for over a month forcing me to turn to the BBB. This could have been handled by a simple phone call.
Sincerely,
***************************Initial Complaint
04/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My sister was in the hospital. And she was not going to be out for 2 to 3 months and I needed to cut her insurance off and they wouldn't let me. They even talk to her over the phone and still said just let it run out itself. It was in ********** Alabama management was very disrespectful and treated me very badly I will not do business me or my sister with this company anymore.Initial Complaint
11/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Safeway Insurance Company of Alabama insured a car that I was involved in an accident with recently. The minor child of the insured was at fault in the accident and Safeway Insurance refuses to make whole the victims of the accident claiming the minor who lives with the insured parent was not a covered driver under the parents insurance policy when legal president clearly states that Safeway Insurance of Alabama is liable.Initial Complaint
04/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
. I have reached out to my adjuster, ***** ******, multiple times by phone and email and have been unsuccessful in reaching her or receiving a response back. I was also connected with ***** **** and ***** ******* through the operator, left voicemails, but still haven't heard back from them. It seems as if outreach by email and phone leads to a blackhole, which is extremely frustrating when it comes to reconciling a vehicle accident. Furthermore, I wouldn't have the questions I have if the adjuster was diligent in explaining the investigation process upfront, but that did not happen. This is the most unprofessional company I have ever dealt with.Business response
05/03/2022
I can not locate a claim with the information provided.Customer response
05/03/2022
Complaint: 17097025
I am rejecting this response because: claim number is provided below#*******-AL
Sincerely,
****** *****Business response
05/04/2022
The driver was not listed on the policy and appears to be a non-covered person under the policy. Safeway has requested additional information from the driver. If there is no response in the next week, Safeway will proceed accordingly, which likely result in a denial of coverage.Initial Complaint
12/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
My car was hit 10-14-2021 by a person insured by Safeway insurance. They have made no attempt to fix vehicle. Call a numerous of times finally get them they sent someone out to look at the car. After that they do and investigation for 45 days they talk to me my wife. And they are still giving me the run around. I feel this is a fraudulent company that out to get and take poor peoples money. This accident was not my fault and having to wait on a insurance company that's fraudulent in there dealings with the people is inexcusable my life and time is steady going on. Not to mention also I'm getting behind with this situation Need my vehicle. Companies like this shouldn't be able to exist..Business response
01/12/2022
Business Response /* (1000, 5, 2021/12/16) */ Safeway needs to take Mr. ****'s statement to evaluate liability. However, Mr. **** has hired an attorney who has directed Safeway not to contact Mr. ****. Mr. **** needs to contact his attorney. Consumer Response /* (3000, 7, 2021/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Fixing my car has nothing to do with my lawyer. You all are aware and have been notified. You also came to examine the damage of car. Do you service...It's simple. Business Response /* (4000, 9, 2021/12/20) */ Nothing can be done until liability is evaluated. Again, we need his statement to do so. He needs to speak to his attorney.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.