Complaints

This profile includes complaints for Standard Furniture Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Standard Furniture Co. has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Standard Furniture Co.

  11 Office Park Cir Mountain Brk, AL 35223-2640

• 

  Standard Furniture Co.

  2108 Cogswell Ave Pell City, AL 35125-1731

• 

  Standard Furniture Co.

  1631 Center Point Pkwy Birmingham, AL 35215-5503

• 

  Standard Furniture Co.

  PO Box 530130 Birmingham, AL 35253-0130

• 

  Standard Furniture Co.

  301 19th St N Bessemer, AL 35020-4926

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/07/23 I purchased a triple ************** under warranty for a year they sent someone out hear in January 24 he said he saw where our complaint was tore the chair apart but didnot get it fixed then sent someone else came n got chair put new padding in seat at first of June I called the manager bk I cannot get them to understand the chair is warped n leaning to the right they patch on everything but they want listen to me the frame is warped my chair leans to to the right has been since I got it I love love my chair but this is rediculous for this kind of money u can see it n feel it leaning the customer ID ****** they r welcome to come out n sit in it n take pictures it is very noticeable.

  Business Response

  Date: 06/14/2024

  ******************* has had a history of returning products with us.  She purchased in March of 2019 and we ended up exchanging that purchase for her in April of 2019.  She purchased again in June of 2023 and we ended up exchanging that purchase in July of 2019.  She initially had her first issue with the current purchase in January of 2024.  It was serviced in the same month and completed to the manufacturers satisfaction.  ******************* complained again in April of the chair leaning/ sitting too low.  We serviced it again.  We ordered a new seat core and replaced that for her in May of 2024.  The chair is working fine and everything is within the manufacturers satisfaction.  We will not be able to exchange this chair at this time or offer a refund.  We will always continue to service her chair accordingly while it is under warranty.  

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sectional couch for $2.5k along with an additional 4k worth of other items. All items where delivered on 4-15-23. I observed that evening the manual recliner in the sectional didn't work properly. This sectional has 3 recliners and only the one didnt work correctly. On 4-16-23, the day after delivery i contacted Standard and reported the problem and Standard contacted " FAST FURNITURE REPAIR" a contractor they use out of ** to come repair the issue. On 4-28-23 the repairman came and determined the issue was the mechanism was bent he stated, " this happens a lot at the store or being transported damages occurs". The repair said, the manufacturer would send him the part and he would return in approximately 2-3 weeks and make the needed repair. After 3 weeks with no contact from anyone , the repairman said the company had not given them a delivery date yet, so they will reach out than. I waited another 2 weeks with no word from anyone, so i called again and was again told the manufacture had not responded. As of today , i have not heard back from contractor. I contacted Standard furniture on 6-5-23 and spoke with sales member who sold me the couch and store mgr. Mgr. The Mgr, said he would call the next morning, but he has not called like he said. I'm a retired RN with limited income and dont have the resources to pay for new couch. All i want is to be able to use the ***** new couch i bought.

  Business Response

  Date: 06/27/2023

  ***************** contacted our customer service line on 06/20/2023.  She was called back that same day by our Service Specialist about her parts order.  The dates she has provided about when she called and also when Fast Furniture made their service call to her home are correct dates.  I have confirmed that ***************** received the parts on 06/22/2023 and that she contacted Fast Furniture about that.  There is a service scheduled in the system for 07/13/2023, at ********************* home.  *********** should be completed by then and her furniture should be repaired by then as well.

• Initial Complaint

  Date:01/20/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here we go again!!! SF has no redeemable qualities when it comes to fair dealing w/ consumers.Problem is a culmination from 6/2021-I ordered furniture from ** stating in ad that delivery would be within 2 wks.When I completed the transaction, mgr ******* & stated due to COVID-19 pandemic, she did not know when delivered -- if ever. Tried canceling the order-was adamantly informed that I could not.Wrote the transaction off & moved on with another furniture *** that had items I needed for new home.That did not satisfy SF-kept harassing me about delivery for almost 2 years.Gave SF another chance on 12/29/2022-received a call stating SF needed to set up a delivery. Furniture purchased from other company was not up to par & it had been almost 2 yrs since debacle, I decided to donate that furniture to Salvation Army.Delivery was on 1/5/2023. Went smooth until the delivery guys removed the table from box & right away 1 of the legs was crushed.Took offense that the delivery guys approached me and asked me "what I wanted to do."Advised them call SF because there was no way I would accept damaged furniture.Could tell from phone conversation with SF that did not want to replace table.Was contacted by mgr of Pelham location 1/6/2023 & was informed I could take a credit or pick another table.I chose another table w/credit from damaged table & $150.00 to make up the difference of the cost.Mgr sounded disappointed that I called back right away with a replacement dining table.Could not give me a timetable when table would be delivered.Mentioned something about Wednesdays.As of 1/19/2023, had not received any info about the re-delivery, so I called SF-Pelham spoke to mgr about delivery.Checked the notes and spouted off something about Tuesday & about his dog that he had just adopted-that the table was available & expect a call from **************. Has been 15 days without a dining table. Very unprofessional & shady dealings.

  Business Response

  Date: 01/23/2023

  ************************* ordered a special order table from us and it arrived in damaged.  We gave her the option of getting a full refund or selecting another table.  She selected another table for us to special order for her on 01/06/2023.  Our warehouse was instructed to assemble and inspect the new table when it arrived and before scheduling ************** for delivery.  The table arrived at the warehouse and ************** was called and scheduled for delivery on Saturday, 01/21/2023.  She accepted the scheduled day which is 02/07/2023.  That should give her the desired resolution of receiving her delivery.  Thank you.  

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************, Phd

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a chair from standard furniture in ********* *******. I was told that it came with a one-year warranty. After a few months of use, the chair began to deteriorate. I failed a report with standard furniture, and it took several weeks because they no longer had repairmen in our area for someone to come out and look at it. Now I am being told that I use the chair too much. The arms of the chair are collapsing. Also, the cushions and everything have lost their shape and form. But the biggest problem is the frame on the chair is beginning to break and collapse. Standard furniture and the repair company say that the catnapper company is responsible for this repair or replacement. This has been a horrible piece of furniture, and we feel like we have been deceived by catnapper and Standard Furniture.

  Business Response

  Date: 11/29/2022

  We have been in contact with the manufacturer for the last several weeks about this situation.  Our store manager (*************************), at our ********* store has contacted ************ and we are allowing him to select a new recliner.  There should be no issues at this time.

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 18448101
  
  I am rejecting this response because:

  I bought a recliner made by ******* furniture company. It was a horrible product and did not last so they replaced it with another recliner built by them that is made for large people. This recliner also did not last. The mechanism in gateway and hurt my back. I only weigh 260 pounds, so this should not be an issue for a chair that is rated for big and tall people. In my opinion, this is a dangerous product and should be removed from marketplace

   

   

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/09/2023

  We have not had any service calls or complaints from ************ since March of this year.  If he has a problem, he needs to contact the ********* location at ************ so we can set up a service and get this handled for him.  We are currently unaware that he has any problems.  There is not a service in the system for him.  We will be glad to get a service setup so that he can get taken care of in a timely manner.  He just needs to contact the store to get a service setup.  Thank you.