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Complaint Details
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Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My Toyota highlander has a recall on a part on my bumper of my car but my bumper fell off before the recall got fixed and toyota don't want to pay for it to be fixBusiness response
05/15/2024
I have talked with ******************** & she has advised me that the bumper fell off before she received the recall. She took her vehicle to ****** Toyota where she purchased it & they have documents & pictures of her vehicle about this. They advised her to bring the vehicle here where we have a body shop. Our body shop manager looked at it & believes it has been hit & the recall is only on some clips & cannot replace the bumper. She adamently says she has not wrecked or had any accidents in this vehicle & feels it fell off due to the recall. We have been advised by Toyota that more clips will not be available until the 3rd quarter of this year. I advised her to go back to ****** Toyota & have them advise Toyota Mtr Div with the info they have & the pictures & see if they will help her. We have no records of anything ever on this vehicle.Initial Complaint
05/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a 2013 Jeep Cherokee from Limbaugh Toyota around 3/18/23. Once I got the car I did not have it 24hrs before it was running hot and i had to have it towed back to the dealership. They said they fixed it however not even 2 weeks later i was bringing the car back for the same thing. When I first brought it back the Mechanic initially said the car might need a motor but recanted once he spoke with management. I have taken this car back at least 4 times for the same thing, and now the Check Engine light is on and they said they can't do anything unless i pay some more money and now have a cosigner. They also sold me the car with a broke taillight as wellBusiness response
06/01/2023
We have been in contact with ******************* & told her to have the vehicle towed to our service **** at our expense to be diagnosed & determine her options. This vehicle was bought "as is" & even though we have spent a lot of money to fix the problem she was having. She agreed & is having the vehicle towed in on Friday, 6/2/23.Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my car for a my last free service change on July 9, 2022 I was advised by the service technician that I had no more free service change . the previous technician on my last visit advised me that I Had one more free service for my 2015 Toyota which I purchased used . The service rep advised me that the other technician gave me miss information and I am requesting my last free service which should have been an oil change and tire rotation thank youBusiness response
07/11/2022
**** ******* our service manager went over this customer's service history on the 2018 Camry SE that is serviced here. She had two services done at Hoover Toyota & we have done the rest. These free services expire at 45,000 miles. The last service here was 4/25/22 with 46,351 miles. The vehicle she is referring to is a 2015 Toyota, not the 2018 that we serviced & that we know nothing about. If she does not own it, there are no services due to her on another vehicle. If there are any questions, please contact **** ******* at *** ******** or *** ******** & he will be happy to help or explain.Initial Complaint
02/25/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased a vehicle from this dealership. After initally placing a down payment, the vehicle was sold to someone else for a higher amount. I understood, they ordered me the same vehicle and it took an additional month to be delivered. Upon delivery, I found out that they ran my credit for a second time the day of, without my permission, verbal or written. That adversely affected my credit score. A few weeks go by and now they have placed a $1000 charge on my credit card (without my knowledge or permission) for something they say I hadn't paid for. However, my bill of sale says everything is paid for. They owe me a cooler that was promised to come with the vehicle, and no update has been provided for it. The resolution I'm looking for is the charge reversed as they illegally charged my credit card without my knowledge or permission. I'd also like to warn future buyers about doing business with this dealership.Business response
03/28/2022
Business Response /* (1000, 5, 2022/02/25) */ Mr ***** was notified on 2/16/22 that the orginal charge of $1000. never settled in our bank. He stated he had been charged the $1000. but refused to send us proof. His total down pmt was $2500.00 but only $1500. was cleared from credit card company. When Orginal $1000. was run it was mistakenly entered as Visa instead of Discover. It was authorized but did not deposit into ********'s acct. Our office was not notified of this until 2/15/22 & he was contacted on the 16th to send the proof which he did not respond. We have REPEATEDLY tried to contact him by text & phone & have NO response.Initial Complaint
12/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In August 2021 The Salvation Army, Dallas TX paid Limbaugh Toyota, Birmingham AL, $5,941.37 to repair a Honda Odyssey.. A Salvation Army employee flew to Birmingham to pick up this vehicle and pay for it. On the drive back to Dallas, the employee discovered that some of the repair work had not been completed causing him to stop at a Honda dealership on his way home for a quick fix. Upon his return to Dallas, we took the vehicle to a local Honda dealership where they repaired the still broken door and gas tank to the tune of $1,146.52. In turn, I wrote to Limbaugh Toyota (see attachments) requesting a refund of the $1,146.52 we had paid to have the repair work redone. We sent a letter and attachments on November 9th, 2021 and the FedEx packet was signed for by "M. Bolden" (see attachment). By December 14th I had received no response from Limbaugh Toyota so I emailed them (see attachment). As of today, December 21, I have received no response to my letter or email. Can you please help us get a response, or even better, a refund. Thanks you.Business response
01/07/2022
Business Response /* (1000, 5, 2021/12/27) */ After our Body Shop Manager & our Dealer reviewing this & examining all documents, are only responsible for the parts & labor for the fuel door actuator which totals to $417.27. We will send a check for this amount. Consumer Response /* (2000, 7, 2022/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) In further review, I agree that the duplicated work was that of the fuel door applicator so $417.27 is a fair reimbursement. As an aside, I feel Limbaugh Toyota were very poor in their communication with me as I gave them ample opportunity to hash things out before the issue being elevated to the BBB. Thank you (BBB) for your help with this.
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Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.