Complaints
This profile includes complaints for Serra Chevrolet Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 8 2023 I went to dealership and filled out paperwork to cancel and refund the Service Contract I had purchased on a Tahoe purchased earlier that year. I traded in the Tahoe and was *********** a refund. I waited 6 weeks for refund. After 6 weeks with no contact I reached out to the dealership. I reached out to the ************ and they had me send them a copy of my cancellation. The finance officer was going to check and get back with me the next business day. He has not contacted me since. I have texted and emailed daily since and have never received a response. On 9/9 I called and asked to speak to Mgr and spoke to *****, and again she said she would have someone follow up on 9/11. Again, there has been no contact.Customer Answer
Date: 09/25/2023
I have not anything from the business and I am looking for escalation. I have been patient for months and I am the only person investing energy into the issue.
Please have the owner reach out to me.
*************************
Business Response
Date: 10/12/2023
I have spoken to **************** and processed his refund.Customer Answer
Date: 10/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:04/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my ***** suburban earlier this month to get a diagnostic done on it. They told me I needed my sensors replaced( that was the reason my check engine light was on and that it would stop the traction light from coming as well. We picked it up and drove it a few miles and it ran hot. My husband looked under the hood and it didnt have any water in it. My hose was shooting out water. We took it back a second time. They said they ran a diagnostic on the engine to be sure my engine wasnt messed up(from the uncertified technician working on it) *********** manager **** called and said my engine was fine April 11th. Then told me on April 13 that I need a new motor but I didnt need one before his uncertified technician touched my truck(thats what the service manager said out of his mouth)and that they wasnt going to fix it. My husband looked under the hood yesterday (after it ran hot the day before) to find out that my oil stick and bracket is broken and that it had no water in it again. We called **** and he said that he would not fix it. We want Serra Chevrolet on Center Point to replace my motor and what ever else that they broke. My truck was in perfect running condition before their UNCERTIFIED TECHNICIAN TOUCH MY TRUCK and blew my motor, broke my oil stick and oil bracket and was in great working conditions. We picked it back up after they said they corrected whatever problem it was. But they also said the technician that worked on my truck was not certified. That the new technician that worked on it was certified. Moving forward my truck wasnt running hot before Serra touched it and now when they gave it back a fourth time my truck is still running hot after they said it was no longer running hot. Now after the service manager **** said my engine was fine, they see that **** the uncertified technician has really messed up my motor they no longer want to fix it.Business Response
Date: 04/25/2023
We have offered to refund the customer the money she spent in our service department as a gesture of goodwill. He have also offered to apply that towards further repairs her vehicle needs and work with her on pricing. We are awaiting her decision as to which way she would like to proceed.Initial Complaint
Date:11/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a car from them in December 2021. The sticker price for the car was around $13,000. I wanted to pay cash for the car. I was convinced that since I was attempting to rebuild my credit it would be best for me to finance the vehicle and pay a nice down payment. I agreed. However, signing my finance papers I saw that the amount was $4000 more than the original asking price. The price of the car was extremely inflated. And they stopped taking my phone calls. When I asked if I could return the car once I realized what was done. They informed me that I could not even though the kept the car over a week after my purchase because of a transmission problem. They also withheld the documentation for me to her my tags.Business Response
Date: 03/14/2023
This vehicle was purchased in 2021 and is not eligible for a refund or exchange.Customer Answer
Date: 03/14/2023
Complaint: 18469022
I am rejecting this response because:
Sincerely,
**********************************This is not accurate. They did not go through any of the details.
the car technically was not finalized until Feb/March 2022.
They over charged me for the car and will not accept any responsibility for their actions.
This is my primary complaint. They never attempted to help me with my primary complaint that is why I addressed with BBB. They just push me off.
Business Response
Date: 07/11/2023
We have reviewed this and disagree with the customer's statement.Initial Complaint
Date:09/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to Serra Chevrolet to purchase a car. I specifically told the manager and the salesman that I have my own financing bank which is AmericasFirstFCU. Today on 8/31/2021 I started getting notifications that my credit been ran more than 8 times so I contacted the salesman and told him what went on and I was told that I didnt get approved by MY bank for the car of my choosing so they took it upon them selves to run my credit with other banks WITHOUT MY CONSENT!!!!! Its a hard inquiry and my credit will be destroyed now! I had to contact them to know why my credit was ran like that! I want these inquiries off my credit immediately! This is wrong and I will not buy a car from Serra Chevrolet and I will warn people of what they did!Business Response
Date: 03/10/2023
I apologize for any inconvenience that this may have caused. We make every attempt to make sure our customers are happy and satisfied. We do have a signed credit application that gives us the right to run the credit and find the best possible finance company for each customer.Initial Complaint
Date:07/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My vehicle was taken to serra for repairs in January 2022 and i was told my car would be secured my vehicle was stolen from their repair shop, never got repaired from my understanding and they insurance company denied their claim stating they wasn't responsible but my car was in their possession for repairs I've had to come out of pocket with money and lost my job due to missing day's at work because i had no vehicle and my job was to far out people didn't want to keep taking me back and forth.Business Response
Date: 08/01/2022
I was told at the beginning that the claim was denied. I received a call last week that they were reopening it to reinvestigate the claim.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.