ComplaintsforGateway Management Company

• Initial Complaint

  04/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On December 29, 2023, I took my letter to move out of the ****************************** at ******************************************************. My lease was signed on February 24, 2023 for 1 year. I had many, many issues residing at this complex. Therefore, I did not want to renew the lease. I wanted to move out earlier but the ***************** of Dekalb County insisted that I remain for a full 12 months. I hand delivered my letter along with the ***************** Notice to Vacate form completed and ready for signature of the leasing office staff on December 29, 2023. I gave a 60 day notice to move out on or before February 29, 2024. I moved out on February 28, 2024 and came back on February 29, 2024, cleaned the unit and did a walk through of the unit with Mr. ****** on the 29th and surrendered the keys.(door key/mailbox key). I ask him about my deposit refund and he ask for my mailing address. I gave him my *********** Box address of ****************************. I waited 30 days according to Georgia Law and reached out to Sunrise View Apartments again, but to no avail. I have been calling the **************** in ******* on a weekly basis only to be transferred to a voice mail box. I have sent several emails on the Corporate website but no response to either.I do know the unit 9102 was rented out within 2 or 3 weeks after I moved out.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  sept 2021 I went to the leasing office namely ****************** under Gateway Management and spoke to the property manager *********************** about not wanting to resigned a new lease coming oct 2021 because I was in the process of buying a new home. she reassured me that as long as I present my new home deed I would be let out the lease. on Dec 7, I sign my deed.. I took the deed to the office where the agent told me *** was no available and she herself was leaving the company and she herself couldn't find *** but she would advise me to continue paying the rent until I find ***********************. I moved December 2021 and did periodical check since I was not able to find *** January I wrote a notice to vacate along with my rent check. rent check was cashed.I still paid rent because I was not sure how to finalized the process and as an immigrant not much guidance at the time. still paying rent plus my mortgage and no reply from Kat nor anyone from gateway when I called, so in may of 2022 i went to check on the house and saw a covid assist program I was so happy because paying both rent and mortgage was killing me, sometimes going to our bed hungry, so i applied that program they did not submit my form to.sept 2022 a leasing agent emailed me and said she knew I was not in the area but can i come to the office which I did, I left my ssn and address 2023 my credit was hit for none payment of rent I stopped paying rent May 2022 lease expired sept 30, 2022 gateway made no attempt to collect any money from me before sending my payment to a collector because they knew once a collector hit my credit then it will be harder to dispute the lease agreement said after one month of none payment I would be given notice to leave, they did not because they knew I was not there.they are claiming because I continue to pay then i own the rest but I was not given notice after one month of failing to pay

• Initial Complaint

  11/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My mother, *************************, resided at ************ Apartments in *************, **, which is owned by Gateway Management. My mother passed away on August 18th and we cleared her apartment on August 30th with Mr. ***** He gave me Angellis number to received my mothers security deposit back. I spoke with ******** in early September and she told me we would receive my mothers deposit in one to two weeks. Never received anything! I called back again numerous of times and literally had to leave a voicemail stating I would leave a BBB complaint before someone called me back in less than 10 minutes. I think her name was ****** She said she would email the location and get my mothers apartment clearance work and call me back. Three more weeks past and still nothing! I have called numerous of times and left voicemails with HR, accounting, ********, and spoke with a few people who said they would call back and never do! Im sure someone else is living in the apartment now, and I dont understand what is so hard about them releasing her security deposit.

• Initial Complaint

  10/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.Under 15 USC **** Section 602, I have the right to financial privacy, and I expect my information to remain confidential.Furthermore, 15 USC **** Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.I have identified inaccuracies on my credit report from World Finance, impacting my financial well-being. I request these inaccuracies be corrected promptly.Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.For reference, my account details are as follows:Account Number: *******I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.Thank you for your immediate attention to this matter.Sincerely,*********************************

• Initial Complaint

  08/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  When I moved out, I gave the leasing office staff my forwarding address TWICE, because apparently they lost it and claim to not know who I had given it to when there are only TWO staff members in the office. Never received any correspondence of me having a balance after move out and it is now on my credit. I never received a final statement, a phone call, anything from Gateway Management Company. The collection agency says they mailed a letter but I never received anything. The collection agency had a phone number from I dont know when. Yet my current number was on my renewals and my lease at least the last two times and this is the number I was called on every time I received a call from the leasing office, but somehow you give them a number I havent had in years. No one ever answers the phone here and *** left several messages with no return call. Now I am left with this blemish on my credit for something that could have easily been resolved if I was in fact contacted.

• Initial Complaint

  03/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Had a rushed move in and the unit wasnt cleaned. The property manager promised compensation and never followed through. The complex does not maintain the property, amenities, facilities, nor does anything to prevent units from being rented out as vacation homes as outlined in the lease. Had two items stolen from property, but nothing was done regarding those two separate incidents. The management staff provided a dryer machine appliance that is loaded with lint and a broken door from a previous tenant, yet refuses to repair/replace it. This is required as per my lease. *** offered to purchase my own appliances, but they refused that solution as well. The management office Gateway has not responded to a request for follow-up regarding the property situation.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  ATTENTION BBB. Please accept this complaint and use at your (behest) to expose this management company for harassment, and unfair business practices. The location which they manage is NOT their building. However, every effort to harass me and create an unpleasant, non-peaceful environment has been taken. The letter listed herein was mailed *** to Gateway management.***************** ***************** Way Management ***************************************************************************************** ******************* VICE PRESIDENT OF COMPLIANCE ***************** DIRECTOR OF HUMAN RESOURCES Mr. ******* Sunday, October 9, 2022, the male and female resident in the apartment (417) intentionally slammed what sounded like a dresser on the floor to my bedroom at or about 5:30 am. This is his typical angry racist harassment towards me. Fortunately, this weekend ending Sunday, October 9, 2022, did not require me to summon the police for NOISE complaints. For example, last week, I provided additional complaints to your lawyer. Instead of your lawyer using this evidence to (inform) this resident of their lease violations, I am attacked and falsely accused of frivolous allegations in her October 7, 2022, correspondence and was threatened with EVICTION for contacting your office. I have paid a $700.00 deposit. I moved on April 29. 2022. Furthermore, I have paid my rent on time $998.00 each month. I have called the POLICE over 15 times for harassment and noise complaints. I have not enjoyed my home. The lawyer for this company attempted to shut me up. Now, I am being continually harassed by the residents in 417 at the behest of management. I requested half of my rent back for each month. Or, in the alternative, a fair and equitable refund for the harassment. When I moved in, my apartment was not READY, although I paid a $700.00 deposit. I had MOLD, AND NO AIR CONDITIONER. This lasted for a month. I have been harassed beyond measure and have not had peace and quiet enjoyment. LEASE violations and the resident not evicted

• Initial Complaint

  11/03/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I would like to be refund for the full amount owed as well as the charges that Ive taken on by having to leave my unlivable conditions.

• Initial Complaint

  04/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 4/14 my power went out at my apt. The complex stated they were doing meter work & gave NO notice to the affected residents. I WORK FROM HOME. My power did not come back until 4.45 a.m on 4/15. POWER was only in kitchen & living room. All my food for the holiday spoiled. I had to call a 24hr maintenance no. to find out they were doing meter work. On the 14th the property Mgr knocked on my door saying I should have partial power. I told her I HAD NO POWER so she knew this and told me I needed to use my renters insurance for a hotel & file a claim. My renters insurance denied the claim bc this was on the complex and not an act of nature. On 4/15 I came home still only power in the kitchen & living room, Easter weekend with family coming in & all my food SPOILED. PROPERTY MGR told me they would not credit my acct & my power would not be restored until MONDAY! Still no emails, notices or anything. I was calling the rental office ALL DAY she did not answer. I went to the corporate office after that because I am furious. Spoke to Summer the Regional Mgr who tells me we should have received notice, myself & 2 other residents affected. NOONE contacted me! I want credit for these days without power, I want a refund on my groceries. I should not have to go digging thru trash to find receipts for my grocery items that went bad because of their negligent acts. Noone bothered to check to see what health Conditions we residents have to require us to have power! I am livid, the lack of professionalism, lack of communication & the absolute disregard for the residents on a Holiday weekend & to find out you will not have full power restored until Monday is beyond deplorable. When I returned from the corporate office it's funny. I had full power back for maybe ONE HOUR and lost it again! I want reimbursement for this humiliation with my family, for my food spoilage & my not having FULL POWER IN APT NO. 7 SINCE WEDNESDAY. My rent is NEVER late & I have had problems since day 1

• Initial Complaint

  04/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I, ***** *******, moved to *** **** of Hoover apartments July 2021. After paying an increased Monthly rent for a renovated apartment I had mold issues for the first 2-3 months. After the mold issue finally was resolved the element went out and the apartment was out of air and electricity. Lastly for going on 3 months now the main sewage line has exploded on 3 separate occasions, after the first occasions the sewage was left and never cleaned up as promised by the apartment complex manager, the most recent occasions was 04/09/2022, after arguing to be released of the lease for the past 3 months I am being released come 04/30/2022. After spending countless amount of money on doctors bills from the mold, to the unlivable conditions from the sewage explosions, all while paying extra for a renovated brand new apartment, I should receive a refund from all of the issues it has caused me mentally and physically.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩