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Complaint Details
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Initial Complaint
04/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We have been trying to have our AC unit serviced since 3/30/24 - there has been no response from ** calling, emailing and texting the number provided to us from the office.They will also not get back with us about a lease renewal. We have no animosity towards them at all. I just do not know what else to do to get them to contact us back. Thank you for your time.Business response
04/17/2024
Issue is resolved. Tenant changed telephone numbers and did not notify us. We were calling her old number.Customer response
04/17/2024
Complaint: 21524511
I am rejecting this response because: I have had the same telephone number since 2019 and it has been on file with them since March 2020
Sincerely,
******** Cloud
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.