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Average of 9 Customer Reviews
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Review fromLinda H
Date: 08/04/2024
1 starLinda H
Date: 08/04/2024
I was wondering why ************************* cookbooks were so cheap on your website, now I know. I research everything before I order on line, especially if they dont take PayPal and require a credit card number. Shame on you people. Everyone not as patient as me to spend the time to check things out. I decided at the last minute before I clicked on Purchase! Glad I did.You do not deserve a one star rating !!!
Hoffman Media, LLC
Date: 08/05/2024
We are the publisher of *********************** three cookbooks and the only location where you can purchase her cookbooks unless you purchase from her directly at a book signing. If you purchase from Amazon or **** you are buying from an individual that is reselling their book. We can not accept Paypal for cookbooks that are preorders as we do not charge your card until your cookbook ships. You can also order by phone at *********** or you can contact us at ***************************************** I'm sorry but we are not sure why you are leaving a comment and 1 star. Hoffman Media publishes 11 magazines and we have published over 120 books. We ship and fulfill thousands of books and magazines each month to many happy customers.Review fromJan B
Date: 06/28/2024
1 starJan B
Date: 06/28/2024
I will never order from Hoffman again. Worst customer service I've ever experienced. I'm out over $42.00. They never credited my account after many calls saying they were researching it. Now months later I get an email saying they will charge me for a different book I NEVER ordered. Very sketchy. The ** woman was evasive and wouldn't tell me how they got info to charge me for a book I didn't order. All I want is my $42 refund for a *********************** book I never received.Hoffman Media, LLC
Date: 06/29/2024
************** - I'm sorry we had an online order placed on 2/26/24 for the latest cookbook. I will be glad to provide you the ** address that was used to place the order if you'd like to contact me. I also see that you called about a missing book that was shipped in November of 2023. I will be happy to refund you and also ship out a complimentary copy of that book from our office. Both books were showing as delivered. You may email me directly at ********************************** for and questions or assistance. We ship hundreds of thousands of books and magazines each year and very few are lost. We will be happy to get this resolved for you.Review fromJuliann U
Date: 06/09/2023
1 starJuliann U
Date: 06/09/2023
If I could give 0 stars I would. I have been waiting for a refund for a magazine subscription for 3 MONTHS. I have called/emailed every 2 weeks since March 10, 2023 and I have yet to receive a refund, although I have been told every time that the request has been forwarded and the subscription is cancelled and not being delivered. Now I am receiving the following: "Thank you for contacting Customer Service.?I apologize for the inconvenience. Your concern has been referred to our refund department and paperwork is already created. Ticket ID: **************. We appreciate your time and understanding.Please let me know if I can be of any further assistance."I have repeatedly asked to be connected with a supervisor or the refund department, but I keep getting told that the customer service department and the refund department are separate and they can't contact them either. It may be only $20, but it is now the principle - I followed your cancellation procedures and now it is time to honor your own policy.Hoffman Media, LLC
Date: 06/11/2023
************** I am the Vice President of Marketing for Hoffman Media and I would like to get this resolved for you. I have requested all of your account details, emails and phone calls from our customer service team. I ask you to please email me directly at ********************************** so that we can get this resolved. Thank you for your patience and I assure you this is not how we expect customer service issues to be handled. I would like to find out phone #s and emails that you have called. *****************************Hoffman Media, LLC
Date: 06/13/2023
I've confirmed with our customer service team that your refund check was mailed on June 1st. Please contact us at **************************************** or *********** to speak with ** directly at our home office if you have not received the check. These are not contacts to our fulfillment center. I'm sorry but we did not receive a request for your refund until May 3rd and our refund checks are processed once a month. I hope you have now received your check.Review fromSusie D
Date: 12/21/2022
1 starSusie D
Date: 12/21/2022
I ordered *************************** cookbook-Gather Around the Table Ya'll well over a month ago.I called Hoffman Media in ********** and was told the book was out of stock and that I could go to the website and be put on a waiting list. I asked why they don't notify the customers about the status of their order? How would I know to go to waiting list if no-one told me to do so?I went to the website they told me and there is no waiting list-it just states the book is out of stock.I told the girl on the phone this was very poor customer service and now that I see all the complaints on line about Hoffman its easy to see they are not customer oriented! Shame on you **********************!!Hoffman Media, LLC
Date: 06/11/2023
I'm very sorry but we were unable to process your credit card and we do always attempt to contact customers by email. I have verified that we do have this correct email address on your account. It appears that you have placed another order and your book has been shipped and received. If that is not correct you may certainly contact me directly at ********************************** for assistance.Review fromThomas K
Date: 11/21/2022
3 starsThomas K
Date: 11/21/2022
Apparently to online customer account and computer used by customer service are not integrated.We ordered a book in September. The spelling verify on the online order misspelled our address. We caught is immediately on the order verification and corrected it. I find out today 2 months later about it and placed a call to Hoffman customer service. The agent was reading from a directive issue by management that there was nothing she could do. She was very rude and unprofessional. If this is the caliber of this company then I will not do any more business with them nor recommend them. They are in no way deserving of an A bbb rating because of poor customer service.Hoffman Media, LLC
Date: 06/11/2023
I'm very sorry that your address was incorrect however the agent was correct that the shipping address labels had already been sent to the printer at the time you contacted us. It appears that you have ordered and received both cookbooks. We do strive to make sure customers are taken care of and most books are shipped and delivered without issue. If you did not receive both of the beautiful *********************** cookbooks I ask you to email me directly at ********************************** for assistance.Review fromDonna R
Date: 11/14/2022
1 starDonna R
Date: 11/14/2022
I ordered 2 different books separately, Linger around the table, ya'll and It's gonna be good ya'll. When my order came in, I recieved 2 identical books, Linger around the table. I called and was told this was because the second one was sold out. I would think their ordering system would not let me order something they didnt have. However they did say I could return the second for a refund but, I'd have to pay for the return shipping, to return their computers error. They would not email me a return shipping reciept. I do not think Ill be buying from Hoffman Media again.Hoffman Media, LLC
Date: 06/11/2023
I'm very sorry you should have been provided a way to return the second cookbook. We did have two orders for you with different bill to/ship to addresses for the second cookbook. I'm happy to send you a complimentary edition of the first cookbook if you'll contact me at ***********************************Review fromKim F.
Date: 08/23/2022
1 starThey send out subscriptions offers and say a free item southern cottage magazine a $***** value will accompany a pd subscription. I didn’t receive the free magazine. So called several times about not getting it. Representative would say 2-4 weeks. It’s been six months. I call again now they say it’s a digital copy. No where on my subscription offer says the magazine is a free digital copy. Still waiting for my free copy of southern cottage magazine. They have sent false information to make a sale.Review fromBetty W
Date: 05/12/2022
1 starBetty W
Date: 05/12/2022
I ordered Brenda Gannt’ s first cookbook in March 2022. It was immediately charged to my credit card. I have never heard ANYTHING about my order! I thought it was supposed to be delivered in April! Please give me an update!Hoffman Media, LLC
Date: 05/13/2022
We apologize for any confusion but you placed an online order on March 1st for our spring 2022 reprint which was scheduled to ship in late April/early May. You should have received the attached order confirmation when you ordered along with an email in March announcing when the credit cards would be charged and an email last week with your tracking #. Your credit card was charged on March 22nd as we were pulling the address file for our printer. We do have an email address on file and it is the same email referenced in the review. We apologize if for some reason you did not receive those emails. Your USPS tracking # is listed below. ********************** All of the cookbooks have shipped from our printer in Willard OH and the USPS is working hard to get the cookbooks delivered. I checked and we had 9 orders going into Culloden, WV and none have been delivered yet. Based on USPS projections we expect most cookbooks to be delivered by May 18th. If you have not received your cookbook by then please email us at [email protected] so that we can research your order.Review fromKendra W
Date: 05/11/2022
1 starPlaced a preorder in Nov 2021 for product to arrive in spring 2022, my card was charged at the end of March with the promise my order would arrive late April. May 4th I received a tracking number, but as of today (almost 10 days later) my package has yet to actually arrive at the shipping company to be shipped. I contacted customer service and was told it might be another 6-10 days before it ships. I'm very dissatisfied with this. If I had not honored a commitment it would be unacceptable to them, and I would be expected to make it right. But they are not even offering to update their customers about their delays, let alone make it right.
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