Customer ReviewsforHibbett Retail Inc.

I have never experienced such poor customer service and complete lack of interest in resolving a simple issue. My son was given a baseball hat as a birthday gift from a friend. It was too big. We had a gift receipt and attempted to return the hat and exchange for something that fit. The employee was very rude and said it could not be returned even though tags were still attached. I made repeated calls to corporate with no resolution. Truly a terrible experience. Buyer beware!

Supports racial harassment along with cyber bullying and threaten childrens lives even after you quit. When you report the employees the HR department says well handle it but were still learning as a small company is the reply you get. **** and major brands should be ashamed for working with this Hibbett brand because of what they stand for. Disgusting

Terrible customer support team and horrible user app experience. This company uses a raffle system for highly coveted sneakers from ******************** and many other brands. This company is unable to address major flaws in using their mobile app for smartphones where these raffles are conducted. Even if youre successful in winning these raffles, the obstacles and hurdles involved in confirming your successful entry is futile with how buggy the mobile app is. Sending Feedback is pointless and their customer support doesnt offer any real solutions or just might hang up on you.

I ordered my son some shoes online. Shipping label created on Dec 23 in Brookhaven **. Today is Dec 30, item still hasnt shipped/moved. I am getting the run around from Hibbett **************** and **** about the item. ********************** is aware that I havent received the item but refuse to process a refund. I dont recommend ordering from online from Hibbett only shop in store if you shop with them at all.

Horrible..Ordered some sneakers(jordan 5s) on November 10th 2023. Sneakers were stolen during transit. Told me they issued my initial refund on the 20th of November I waited 8 days still didn't have it so when I called back on November 28th they said it was just refunded that morning. Here it is December 20th 2023 just spoke with another supervisor and they still don't have any answer(s) for me only that the refund had already been sent and somebody will reach back out to me.

Dont order from here received my toddler Jordans just to find one missing smh called customer service sent the item back as requested for refund they received it almost three weeks ago and still no update disputed with bank since they cant seem to process my refund for 70 and keep giving me the run around this company is SCAM.

Employees stole my shoes I ordered for my son for Christmas ************* E ***** ***************.. *****

The worst customer support I have ever been subjected to. The most unknowledgeable CSRs. Backstory: I went in store to shop for a Christmas gift and my size was not available, I was offered next day shipping to my home. The shoes did not arrive, the tracking information did not work. *** month later and I am still fighting to get a refund. I have chatted and called rep after rep after rep. *** rep did not even submit my request for a refund, another rep stated they are hiring anyone off the street with no experience or a care in the world. Up until about the 4th rep i had finally learned they shipped my shoes via door dash and the shoes were returned to shipper but they were never returned I can only assume. Then a customer service specialist stated my refund as a "one time appeasement" The audacity to describe my refund as an appeasement for a product I did not receive is appalling. I just called this morning, and the rep was looking at the wrong order, an order from 1 year ago. I had to walk her through to look at the dates. Come on. This is just downright sad. I was offered a check for 2-4 weeks from now. Can you believe that? When I asked whether the check was mailed (I submitted my information for the check on Monday and it is not Thursday), she said she was not able to see that information, when asked to speak to someone else I was placed on a brief hold and then by the same rep was told that there was no way in their entire system to tell if the check was mailed. I find that hard to believe. To say less, I will no longer do business with Hibbetts, nor will this be a trusted place to shop for my friends and family.

Got my order and only one boot was in the box. Call to let them know and nothing was done. I was told I had too re buy the shoe but the shoe was sold out in my son size so we are out of boots and money until they give me my money back. The manager I spoke with didn't care about they mistake and did nothing but send me a return label.

Worst company ever. My return was received on October4th and I have not yet received a refund. I emailed customer service and they told me it has not been received yet. I have the proof in an email from them. All I want is money back, ************ steals peoples money.